Reservations.comReviews 2,995

Reservations.com is the WORST SITE I wish I could write a review on their site, of course you can't. They were not helpful in trying to cancel my reservation that I accidentally submitted. I literally called seconds after I realized it went through by mistake. They took my money instantly out of my account, what hotel does that?! UM NONE. I was given the run around for an hour. The hotel wouldn't help out either. I was in tears after I saw how much I paid for the hotel. The whole issue happened because I was searching for a cheaper price than I already had gotten with booking.com. Just to save a little more money. Well, i ended paying double with reservations.com. They should have a law suit against them. I never got a refund and had to stick with their aweful price! I was so upset. I will be telling everyone I know not to use their site. And trust me I work with the public word will travel fast.

Stay clear of this site! (Actually, I was originally on Hotels.com and somehow got linked to this disaster of a site through them, I don't know how that happened.)

If you cancel a reservation, they will charge you $14.99 regardless of the time you cancel, be it right after you make the reservation, which is what happened to me. I called them and the snappy fellow stated that the charge will not be reversed, period! This is a scam operation to say the least. I wound up calling the hotel myself and they booked me at the rate that this bogus site had on their site, in fact, the hotel never heard of reservations.com and said it had no such reservation under my name from them. BTW, they charged my credit card the full amount of the hotel stay PLUS the unbeknownst $14.99 service charge within 10 minutes of my making the reservation. NEVER AGAIN! Buyer beware! If I could give this miserable scam of a company a -5, I would!

I searched for Super 8 Motel, Kenora, Ontario, Canada & was taken to what was shown as Super 8 Motel website. I searched for a room, found one suitable and completed a booking. The rate did not show as US funds which is totally deceptive and Although it showed fully refundable if cancelled prior to a specified future date without penalty or a fee, a link popped up after showing in very tiny print *usd. I was not shown a disclaimer or allowed to review transaction or even print a copy of the transaction so I immediately called to cancel. I was told no problem, cancellation without charge and given a confirmation number and received an email with same info.
However, these scumbags charged my credit card a fee of $14.95 in US Currency which amounted to over $20.00 Canadian.
I have initiated a dispute through my CC carrier.
Be very careful who you book through. I called the motel direct and will do so in future.

The correct numbered address for reservations.com is:
390 N Orange Ave
Orlando, FL. *******

To file a complaint that will actually get something done: I sent a notarized complaint laying out exactly how reservations.com runs their scam.
US Department of Justice
950 Pennsylvania Ave NE
Re: Internet SCAM
Washington DC. *******

To file an on line complaint with the State of Florida Attorney General's Office, just Google the name to get to their website. You can file on line

We booked our reservations five weeks in advance with this company.We received a call from the hotel six days before check-in to inform us that reservations.com sent the confirmation to them THAT DAY and unfortunately, there was no availability! After hours of attempting to contact a live person at this company, I received an apology and they were generous enough to refund all of our money... within 7-10 business days! I honestly hope we are the only people this happened to, a COMPLETE disaster.

This is an american company. While in Ontario, I was looking for a hotel an hour and a half away and also in ontario. There were many competitors for the hotel I chose and reservations.com had the lowest price. Hard to know it was in US$. They charged me immediately and not upon arrival. They also had a $15US booking fee. When I asked for a refund they gave it back to me, they gave it back to me at a lower exchange rate and did not return the booking fee. I lost over $40 and don't have a reservation. What business do they have being a competitor in Canada and taking Canadians for a ride while we try to book hotels in our own country?

I spent over 4 hours on the phone disputing all of the charges (25.00 penalty charge, one night stay, and 14.99 booking fee). So far I received the 25.00 penalty charge and 14.99 booking fee. I'm expecting the remainder within 7 to 10 business days (though I submitted a dispute through my credit card company). I'm still hoping to receive the funds. I will keep you posted. On the call, I did ask whether I should seek legal counsel since I was never informed of penalty charges and booking fee.

Reservations.Com is horrible. They put you on hold forever, do not understand your question, drop your call and never get you a confirmation number. Do not ever use this company if you want any type of reassurance your hotel room is in fact truly booked. Do not bother calling them unless you want to hear "give me a minute" and they return 10 minutes later and repeat this process about 5 more times, and you still never get something as simple as a confirmation number.

Found only one booking website for Cedar Lodge, El Portal, CA: cedarlodge.reservations.com. (In reality, the hotel uses www.yosemiteresorts.com). Nowhere on cedarlodge.reservations.com are any terms and conditions other than those of the hotel listed. Was never sent any reservation confirmation and had to call the hotel to see if I had one. Later had to cancel and hotel informed me that they thought Expedia had made the booking. Took me a while to find out that reservations.com had made the booking. They had deducted the hotel's $7.50 cancellation fee--which I knew of but had also charged and retained a $14.99 booking fee without ever providing access to information about it. I called reservations.com and was told they would refund and would immediate send confirmation of that. Instead they finally send the reservation confirmation! It made no mention of any booking fee. Two days later, I received an e-mail stating that they were keeping the booking fee as I had agreed to it when I booked--though the website I booked through contains no mention of the fee. The fact that reservations.com is one of at least four names the company uses makes it especially slippery to deal with.

I made a reservation for a hotel on this website. Nowhere did it say that it was nonrefundable and that I would be charged immediately. As soon as I clicked to make the reservation, I got a message telling me this. I then went to the refund policy and saw that it was non-refundable. Every other hotel booking website gives you a choice to pay upfront or later, but this one does not. I called within 3 minutes of getting my confirmation and explained that I had not shown this to my husband and never would have booked the room if I had known it was not refundable. I was put on hold so that the person could check with her support if she could cancel it and give me a refund. After holding a long time, I was disconnected. I called back and was told the same thing, but this time the person came back on the line, said he had good news and I would get an email confirming this. Instead, I got an email saying that the reservation had been canceled but it also said that if I canceled, there would be no refund. I called back again and this time, I was told that I would get a full refund within 7-10 days. I asked if I could get something in writing and I was told no. However, after insisting that I needed this, I got another email, but it can be interpreted different ways. It showed the charge is $0, but still says that there is no refund if the reservation is canceled. I may have to cancel my trip now because I can't afford to pay for a room twice. Don't use reservations.com.

I booked a room 3 months in advance in a hotel where I have stayed multiple times and am familiar with the cancellation policy. Reservations.com charged me the full amount up front and it was not overtly stated that it was non refundable. When I went to cancel the reservation the very next day I was told the full cost is not refundable as per hotel policy. The hotel policy is 48 hrs in advance so im unsure what policy they were referring to. When I asked, the rep told me that is what she is to, d to say... hmmmm. I went on other booking websites and found the same room for the same price without an up front charge to my credit card and a cancellation policy of 48 hrs in advance. Customer service was nice enough but indicated they needed to "negotiate" a refund with the hotel. Ok, but then their system went down and I was told to call the hotel myself, negotiate a waiver, and to call them back with an answer. So not only am I probably out several hundred dollars but I'm also doing their job for them. This business is highly suspect and I do not recommend anybody use reservations.com.