Reservations.comReviews 2,997

Thought I was booking with the hotel, one I have used before for business. Looks exactly like the real website - so check carefully. I made the reservation, received a confirmation email, but when I saw the charges included a $14.99 fee and said non-refundable (which I know is not true, I've booked this hotel before) I started to question the reservation. The confirmation email was very short and did not look like emails I have received before when I have made bookings and immediately set off a warning flag for me. I tried to access the link from the email for cancelations and it never loaded. Called the company number, they give you the runaround if you get a person, and the pre-recorded message tries to convince you that your reservation is non-refundable and to give up. I contacted my bank to dispute the charges and block the company from any other activity on my account, since they now have my cc number darn it. I try to be very careful about online scams and watch the web addresses of sites I access but this one caught me. A reminder to be extra careful - online scammers are very good at setting their nets!

Call the number on the hotel website and was lead to reservation.com. Was on the phone with a pleasant representative but when my spouse went to check in, there was no such reservation and he ended up having to go down the road to a quality inn. With my spouse being in autotransport and on the road for days, you can only hope they have a nice bed to sleep in before hitting the road again. This is truly unacceptable, a system glitch that made my spouse looking for a room at 4 in the a.m.

Here's the point form version
- called the number online as offered 50% off
- once called, no such discount existed
- quoted in Canadian dollars and booked hotel
- charged in US dollars
- called to et a refund for the difference and was told to call my bank for a refund
- spoke to the supervisor Jade who was rude and eventually advised would listen to the call but also offered a full cancellation and refund
- I needed the room so waited for the call back
- no call back for 5 days
- I called and spoke with another supervisor asking for the cancellation and refund at this point and was told no such notes existed on file and they would not do that as they needed to check with the hotel first and listen to the call
- no call again although promised a call in 24 hours
- called and spoke with the manager Larry who would not make the exception
- manager promised a call back in 15 minutes from the escalation team
- Im still waiting for this call
- regardless if they call back or not, I would never use this site again - everyone refuses to use common sense or customer service

Avoid yourself aggravation and book somewhere else.

Absolutely brutal customer service. Avoid this booking service. They have their phone number attached to hotel websites so you think you're calling the hotel, then they push you in to a booking while explaining 100% refundable, but they will keep your $15 booking fee even thought they don't explain this on the booking call. Afterwards they'll say it was all on your email confirming the booking - so they inform you AFTER they charge you and will not return the fee no matter who you talk to...
For info, for anyone caught the same way, one quick call to your credit card bank and they should block/refund the charge, worked for me.

PLEASE BE CAREFUL WITH ANY SITE THAT HAS. reservations.com at the end of the internet address. This company is misrepresented all over the internet. The website I used was deltacalgaryhotel.reservations.com. I assumed it was reservations at the Delta. I just recently booked with them thinking I had contacted the hotel directly. Asked several times if that was the case "Am I speaking directly with the hotel in Calgary" and they misrepresented themselves as the Marriott Delta. I am a Canadian travelling in Canada and charged me in US $. They told me I could cancel and be refunded only to find out in the email confirmation I would have had to cancel before making the reservation! I called at June 15 at 2:40 pm for a reservation checking in on June 17. The email confirmation indicated I would have had to cancel before noon on June 15. So ridiculous it is laughable and when I contacted customer service they just kept repeating their script without hearing how ridiculous it was! Spoke to a manager and they said they could review the tape of my conversation but would take at a minimum 72 hrs. I would be charged anyway if I used the reservation. There is no recourse. Even their website doesn't have a place to review. Clear indication of the type of company they really are.

BEWARE!

Accidentally booked a last minute reservation through reservations.com for Country Inn & Suites in Minona Wi while traveling for work- thought I was calling Carlson. Never received a receipt, even though my credit card was charged. Phone calls to reservations.com go into a black hole and/or they hang up on you if you're not calling to book a reservation. Finally got someone and she tells me I have to email a "support" team and I'll get a response within 5-7 days. Then I call Country Inn and Suites directly to ask for assistance and they tell me it's my issue and I have to deal with this 3rd party to get the receipt. There's nothing they can do. Extremely frustrated and will NEVER book with reservations.com nor any Country Inn and Suites again.

I was ripped off. Got to Quality Inn Motel in Lumberton, NC and there was no reservation. Efforts to clarify with Reservations.com I was told they did not have my name. Yet they had my credit card number!. Guess what, my credit card was charged for the motel room plus a $14.99 fee. Can you believe that? Also, like others I thought I was booking a stay directly with the Hampton Inn only to find out that I had booked with the Quality Inn across the street from Hampton Inn! How do they get away with this? Apparently, there is no way to appeal this rip off.

I am a Diamond Member with Hilton. I went to the official Hilton site to make a reservation and listed below the Hilton Site but appearing to be part of the Hilton Site I was given the phone number for Reservations dot com. This useless classless deceptive company took my reservation leading me to believe i was dealing with Hilton Corp. They charged me an additional $$12.99 fr their service fee, which included a woman from the Philippines who could barely speak English.

Additionally; I did not get my Hilton Points (which is being dealt with seperattly) Stay away from this scam of a company. They rely on deception and cost you money and your hotel points.

I was in Holiday Inn Express, Reno, NV site booking a room for the 28th of this month. I called the Holiday Inn to double check on the reservation, only to find out the third party that pays them is hotelbeds.com. These thieves somehow pretend to be the hotel directly and charge you over 20% more than the hotel would have charged. I'm out $220.00 for a one night stay. Called my bank but the charge was authorized and their hands were tied. The bank Is opening an investigation taking up to 10 business days. I don't hold out much hope for my money return. Tried several times to call this company's customer service, and after punching the number for cancellation, was told (by recording) service was not available at that time and to try again later. There wasn't a number choice to speak with an actual person. I reported these shysters to Ripoff Report also. Hopefully, the SEC will pick up on this.

I THOUGHT I was booking directly with the hotel. Within 5 minutes of finding out this was a 3rd party, I contacted them only to be told that I could not cancel the reservation because it was for the same day, although check in was 6 hours away. I never received an email confirmation. I immediately called my credit card company to dispute the charges. That was 2 weeks ago. So far I'm out of $100 because of this scam. I was on another site and all 270 complaints were similar to mine and everyone else on here. I Won't go out without a fight!

I found out by accident that I booked through www.reservations.com as they do a good job of spoofing the hotels website. Thinking I was talking to the hotels reservation department, nope was talking to reservations.com. I was booking from Canada for a Canadian hotel and they didn't mention anything about the charges in USD and how they were going to charge me a booking fee of $14.99 USD. Go the complete run around when talking to them, some said I couldn't get my money back. Had to talk to my hotel and get instructions on how to get my money back which evolved making the phone agent phone the hotel and talk to manager. Once that was done then I got my reservation hotel charges back. As I write this still fighting form my $14.99 booking fee as they try to say they have refunded me all the money. Avoid them at all costs, they are horrible!