Reservations.comReviews 2,997

My wife thought she was booking a room directly with the hotel we were to stay at but instead it was reservations.com they charged our card for $900 and sent us an email with the conformation number 3weeks later after driving 9 hours from home we get to the hotel only to find out that we had no reservation and there were no rooms available. When we contacted reservations.com we were told that they would contact the hotel and email us back in 5 to 7 business days. So we had to go to another hotel witch cost us $500 more than the original booking. Save yourself the aggravation DO NOT USE THIS SITE

LIARS! I recently made a reservation at a favorite hotel through reservations.com. I did not realize that I was talking to a middleman as the reservationist portrayed himself as being a hotel representative. I even questioned why he had no history of my previous stay and he gave me an evasive answer. After I (unfortunately) gave him my payment info, I felt a bit uneasy. I looked up the direct number for the hotel, called them and learned that they did not have my reservation so I made another with them. I immediately called reservations.com back, and was told that they would refund the charges. They have not refunded my payment and claim that I need a "waiver" from the hotel. STAY AWAY--THEY GOT ANOTHER VICTIM THE SAME WAY THE SAME WEEK

I thought I was booking through Days Inn as the website looked legit. They immediately charged my card with the amount and another charge for 14.95. I called the number on the charge and they have me the run around and said it was a sister company and I would have to call them. I went back to the original website and called that number and was able to cancel the reservation but was told that the 14.95 was a "service fee" that was not refundable.

Read everybody's bad review and that's mine. Thought i was booking straight thru daysinn didn't realize it was 3rd party. They doubled one of my rooms instead off $133 it was $192. Plus $14 for something. Got there one of my rooms hadn't been paid for so had to pay daysinn for the room again which daysinn reimbursed me after me and the people at daysinn were on the phone for 3 hours trying to get this straightened out. The owner was nice enough to come from home to try And fix this. And reservations were connected with expedia, but they wouldn't help resolve this either. They lied about the price of the room. Maybe i cant get my money back. But i hope this helps someone else. But probably not. Because they somehow have their number fixed where you think you are calling straight to daysinn. Wish someone can stop this

This company is a fraud. DO NOT BOOK with this site for anything. There is no customer service and they keep you on hold for ever. DO NOT WASTE YOUR TIME if you booked with them. Call the hotel directly and usually they will understand. In the meantime, CANCEL ALL THE CHARGES WITH YOUR CREDIT CARD. My visa card told me this happens all the time and the credit company is usually successful at getting all the money back including the "booking fee" which they do not tell you about.
They should be out of business. I also registered a complaint on the fraud.gov website.

I made the mistake of booking with this company and called to cancel my reservation which they confirmed it was cancelled and that I would receive my refund as the cancellation was done on time. Well 20 days later and after many many calls and false promises which did not go anywhere, I never received the promised refund. The last call alone last was over 2 hours with them on the phone and on hold! At the end I think they just put you on hold and make up the excuses and they truly are not doing anything to resolve the issue for you. They gave me a supposed confirmation number that was useless. I had to dispute the original charge with my credit card.
DO NOT BOOK WITH THIS Reservations.com

I did not even finish putting in my information and was looking to use my discount code I had from the venue when it charged my card without me ever saying to. Then after waiting 30 minutes for them to answer the phone at customer service I received only prewritten responses from the individual who could not communicate. No matter what I said he read from the same script, same words over and over and refused to help stating it was non cancellable. I tried to state that I never authorized the charge to begin with but he would just repeat over and over that it was non cancellable. Complete crooks and by the way I was trying to go to Double Tree Hilton's website but was secretly redirected to their website without my knowledge. Just a complete scam!

I too booked through what I thought was the hotel site only to be scammed by this company. They took the money out of my account immediately which I know hotels do not do and when I called the hotel chain to check on my reservation, they said I did not have one. I had to call my MasterCard and get a new card as they were already trying to add on another charge. Unfortunately I have to go through the dispute process which could take months to receive a refund of over $300. BEWARE OF THIS COMPANY!

I thought I was booking a room with the hotel and it ended up being through Reservations.com. I was charged more then I agreed to so I called to check my reservation and they put me down for the wrong room. I had to cancel. So I called to make another reservation, they told me they were the hotel and got me down for a 2 room suite with 2 king beds. I called the front desk in the morning to add a crib and the hotel told me that my reservation was again wrong. They told me I had again made it through Reservations.com. So twice they lied about being the hotel and twice placed me in a room that was not what I agreed upon. Finally I made sure I was speaking to the hotel front desk, but my room was now no longer available. Don't ever use Reservations.com, apolutly horrible customer service and wasted 2 days trying to just reserve a room. Still waiting for my 2 refunds

Can't believe these guys are still in business. Charge you in US funds without telling you, Charge you a service fee that they fail to mention. Then when you find out how much they have screwed you for, no cancellations, no refunds, no customer service, NO MORALS... Thieving bastards.

What a joke! I thought u were suppose to save money by using their website. The room was 100 and they charged me an extra 30 bucks for taxes and their fee. Only after i made thr reservation did i only find out it would have only cost me 107 to go threw the hotel itself. So i waisted damn near 25 bucks for going threw this stupid money stealing website! Never again and i will tell every1 i know to tell their freinds also about their scam!

I made a mistake and booked through them and had nothing but trouble. They took the money and never booked the room with the hotel. When trying to confirm with hotel they had no reservation for us. After much time and effort spent trying to resolve this issue I had to call reservation. Com and cancel through them. Will take 10 days to get my money back and they still keep a fee. Then had to go back to hotel an rebook through them to get a room. Such a rip off. Beware of their site and avoid at all cost.