Reservations.comReviews 2,998

I booked with reservation.com a very specific hotel with pool, non-smoking, and a specific location. They charged me and when I went to the hotel, I was told I had no reservation. I was then told my hotel was on the opposite end of the city. I had no choice and went to a run-down, seedy hotel. My family was put in a smoking section with no pool.

On my reservation it clearly states the correct address and then further down on the same reservation it states a completely different address. This is bait and switch and quite simply fraud.

I called customer service to resolve a duplicate charge Reservations.com made to my credit card account in the amount of $2552. 00. Res.com acknowledged their mistake but would not reverse the charge until they obtained a cancellation waiver from the hotel. In other words, they will keep my $2552. 00 until THEIR cancellation fee is waived - to protect themselves. They said they couldn't get through to the hotel so my only option was to "call back in an hour". Funny, I had no problem calling the hotel, twice, while on hold with Reservations.com. My request to speak to a supervisor was declined. After more than an hour and two calls to Reservations.com I had to give up. They only repeated, "I'm sorry, you will call back in an hour." They actually suggested at one point that maybe I would like to arrange a conference call with the hotel. Really? Reservations.com made a mistake, acknowledged it but refused to return $2552. 00. It's my responsibility? If anyone is reading this out there - DO NOT USE RESERVATIONS.COM. It felt like a scam. One of the first ways they wanted to confirm my reservations details was by giving them my credit card number. My antenna went up right away. This happened last night. Today, I remain without resolution. Terrible, terrible terrible.

Would never book with them ever again. I give them absolutely no stars but his review made me give them at least one star.
I was given false information on the phone just to make a booking. When I realized I have been lied to I spent hours on the phone trying to cancel my reservation.
The confirmation number they had given me wasn't accurate, no one could find my reservation to cancel it and I was charged to cancel my reservation that I was told was free to cancel.
I was on hold forever, I had to call numerous times, I was promised a call back by a manager new managers ever called me back.

Booked reservation in what looked like the Hotels website inly to find iut it was reservations.com. They billed my credit card the full amount instead of a deposit so I called and cancelled the transaction, which was credited vavk to my card and now today there is a $14.92 debit from my account under hotels.com... I called them and they said they are a sister co. Of reservations.com and proceeded to transfer me back and forth theu there menu with no luck in talking to an American to resolve this issue...
DO NOT BOOK THROUGH RESEVATIONS.COM

The overall rating would actually be -5.

I went on-line to make a reservation for a Super 8 Motel in Pendleton, OR. When I had completed all the information, I got an error message that said there was an error and to try to make the reservation later. Instead of trying later, my husband and I stayed at a different motel in Pendleton, OR.

I got a phone call from my credit union a couple of days later asking me if I had made a transaction with Hotel*Reservation.com. I told them I had tried but was given an error message to try later.

I called Reservations.com and was told they had my reservation with the confirmation number (I did not receive a confirmation e-mail) and that the money was not refundable.

Had I tried again later to make the reservation, I suspect I would have received the same error message and been charged again.

DO NOT DO BUSINESS WITH THIS WEB SITE. IT IS A RIP OFF.

When I noted the reservation invoice for a Canadian hotel was in U.S. dollars, and excessive, I immediately called reservations.com, and was advised that the order would be cancelled and that there would be no charge on my credit card. I now find they put through a service fee. Not worth the hassle to fight it - but will never use their service again, and will tell others - "USE SITES LIKE THIS TO GET INFORMATION ON HOTEL OPTIONS IN A CITY - BUT NOT TO MAKE RESERVATION. PHONE THE HOTEL TOLL FREE FOR RESERVATION OR USE THEIR SITE". That way reservations.com gets exactly what their service is worth - zero.

I made a reservation at reservations.com. We wanted two rooms for 6 people. One room went through, the other room did not go through. Credit card company thought it was a fraud so would not accept the charge. Tried cancelling out of the reservation for one room. Was transferred to another person. Was told the confirmation number was the same for both the reservation and cancellation. When looking at their website, it appears that I never made a reservation. A charge is still pending on credit card website. Called reservations.com and was informed that we would have to file a claim with our credit card company. Do not do business with this company. They also charge a $14.99 service fee which is not refundable. Do not tell you upfront about the fee.

Last week I booked a room by calling reservations. Com from a rest stop in Idaho. I thought I was calling the hotel directly, turned out not to be the case. The agent confirmed all the details over the phone correctly. After being in the car for 11 hours, we get to the hotel and there was no reservation. They had booked the hotel in another city, hundreds of miles from my location! After considerable effort, the reservation was canceled and I was refunded the amount of the room. I am still trying to get the $14.99 "service fee" refunded. I should not have to pay for a service that I was not provided! It is unfortunate that there are so many reviews like this.

Just want to post a heads up about Reservations.com and advice on pursuing them for a refund.

This company tacks on extra fees that are not reflected in the price you agree to when you book a hotel stay ($50 for 2 night stay for me), then lies to you about the hotel refund policy (told me that hotel wouldn't cancel reservation, though direct call to the hotel verified that cancellation for full refund was fine) and then tacks on a nonrefundable $15 fee. One customer service rep at reservations.com actually admitted to me that the website got a full refund from the hotel already, but was still trying to avoid passing the refund to me.

They will not want to give you any refunds, but if you stay on the phone with them long enough and call them back when they hang up on you, eventually you can get all of your money back, including the $15.

It took me about 2 hours total phone time. I don't know whether it helped that I had already opened a dispute with my credit card. I also threatened to sue reservations.com, and pointed out the difficulty they would have defending the suit in my state (you sue them where you are, not where they are).

I would not admit anything over the phone -- they were obviously trying to trap me into agreeing to their fees on their recorded phone call.

I was on hold for at least 20 minutes a couple of times but wouldn't go away.

Eventually they agreed to refund everything, including the $15 extra charge.