RaiseReviews 987

BureauI purchased a gc for Ross for my husband as a Christmas gift. The gc was for $200 and I purchased it for $164.00. He used the card one time for a total of $48.70 and then account was "closed" due to fraudulent activity. When I called to find out what fraudulent activity I was told that the company I purchased it from did not pay them for the purchase so Ross would no longer honor the gc. When I called the company (raise.com) they would NOT honor my purchase therefore I will just be out the $116 unspent balance on the card. I was given the run around as if they were going to try and help me, placing me on hold numerous times but all to no avail. They would do NOTHING to honor my purchase. DO NOT USE THIS COMPANY. I'm reporting them matter to the better business bureau and will take it as far as I can to make sure everyone knows how bad this company is, so consider yourself warned, its a SCAM!

I bought a Starbucks gift card through the Raise app and attempted to transfer the balance to my personal Starbucks account. No dice: the Sbux gift card was registered to someone else. I called Raise and was told that the Raise website recommends against doing transfers. I didn't use the website, I said, I used the app. I asked them to refund my order. Nope. The fine print is on the website. Buyer beware, especially if you use the Raise app.

I called in because the site wouldn't let me checkout and spent forever on the phone with some bum who said he didn't see a problem and told me to check with my bank. I called in again and got Fiona and she was able to spot a difference in my billing address instantly! She told me how to take off the old billing address and try ordering again. It worked! Very polite and patient when guiding me through the steps. That other guy was a waste of time. Thanks Fiona!

I had cause to call your phone support number yesterday to seek help solving seek guidance on setting myself up with the ability to efficiently swell gift cards. Martin listened to my situation and expressed genuine empathy. I am in the midst of a cash flow crisis and I need not just to sell, but sell fast and convert such sales into cash for my bank account.

Martin, through excellent communication and social skills, conveyed my options and their relative pros and cons related to my present circumstances. He went beyond the call of duty to explore creative solutions that I'm sure were not taught in your employee training.

Martin's people skills, initiative and creativity should be brought to your company's attention as he is very obviously being underutilized at present.

Bradley Anderson

I save lots of money using raise. Sometimes the card goes bad by fraud of the seller. Raise is quick to respond and refunds your money within 3 days. Yes some cards go bad, so if you gift cards to people ask them to use ASAP and let you know if it goes bad. I usually buy just for myself for this reason. You could buy direct from sellers on Ebay for bigger discounts, but then you take the risk. With raise they take the risk and refund money promptly. Most cards can be verified at retailer website before you go into store to use it.

Bernie was extremely pleasant aND FRIENDLY. HELPED CORRECT PROBLEM QUICKLY. WAS VERY APOLOGETIC FOR MY INCONVENIENCE.

This agent needs to be teaching the other agents not that i have had any problem with any of them this agent went overboard to help me i have a prepaid card and cant use it on site called again on this problem to see if we could get the card approved on their site this agent went past the other agents in trying to help found out it's the bank not raise that's the problem so thank you so much for your site thank you and God Bless Joe.