Raise Reviews Summary
The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
Unfortunately a gift card that I ordered was not shipped to me successfully but I had no problems resolving the issue. Costumer service handled it in a timely manner & I greatly appreciated that!
Use this site to buy tons of cards. Had an issue where something was not clear. They refunded part of my order without problem.
Had an issue using a card 6 months after purchasing. They didn't ask any questions except for how I would like the refund. It's great that they don't accuse customers of misuse when an unfortunate situation occurs. I really appreciate it!
Twice now I've had issues with gift cards from Raise.com. Even after providing proof that I did not use them, the site would not refund my money. Seems like a good way to save money, until you have an issue and they don't really care. Stay away from this site.
The reason that Raise is the only gift card service I buy from is that they stand by their product - for 12 months. I've had to use this protection on a couple of occasions due to dishonest gift card sellers, and Raise has responded quickly and swiftly. Great company!
I've been buying gift cards on Raise for several stores (for online and in store uses) and haven't had any issues with any of the cards. When an early purchasing snafu hit, they had awesome customer service and fixed it. I recently bought more cards than intended and again had a great customer service experience which resolved it (there's a human you can speak to!). While I find the app a little slow and obtuse, I love their instant messages when gift cards hit the shelves for stores that rarely have them available. Delivery of cards (almost instantaneous for digital) is always wicked prompt.
Definitely solve my problem. Very friendly. Nice chat. I'll recommend your website and services to my friends!
Fast delivery, value for money, easy shopping. App works great and user friendly. Excellent customer support.
Complete scam, buyer beware! I purchased over $2000 worth of gift cards from this shady outfit only to find out that 12 of the cards I purchased carried a ZERO balance! After the embarrassment at the stores and restaurants ("Sorry, Sir, there is nothing on your card"), I was given vague and ambiguous answers by customer service as to why this could have happened. Save your money, the hassle and, above all, the embarrassment. Run from this company, don't walk.
After I reported the gift card fraud, the customer service replied me less than 24 hours, and returned the whole refund. I like the way Raise treats its customers and ability to resolve issue. Even the credit card fraud happens, I will still consider to buy giftcards from Raise.
I was very pleased with the way my inquiry was handled. I should get my refund within a few days. The amount on the card I bought was less than what it should be. The difference was a little over $20. This is an important amount of money for me, so getting the refund means a lot to me.
Please beware that your credit card information collected from Raise.com can be used inappropriately. Although this happened some time back it has just recently come to my attention. I tried to purchase a $150.00 Taco Bell gift card and while placing the order my credit card was denied. I realized at that time that I had clicked on an expired card Raise had on file. I immediately called Raise and tried to use my other credit card on file but they could not assist and told me I had to wait on the order to process to make sure the card wasn't purchased by someone else first. So at this point I just let it go. Later, in review of my on line Raise account I noticed this Taco Bell card showed that I had purchased it. Since I never received the card, I called Raise back to verify. They confirmed that payment had been made and the card now had a zero balance. Further research revealed that they used my expired card with a different expiration date and somehow got the order to process but failed to ship me the gift card. I discussed this in great detail with Raise but they refused to issue a refund or credit my account. My first advise would be to not purchase these second hand cards from Raise.com. The money you will be losing far outweighs the gain in savings. Second, DO NOT allow them to keep your credit card information on their files as this has proven they can misuse your credit information. Do not buy from Raise.com!
Raise representatives reached out to me and credited my account for the amount of the lost on Northern Tool card value. I only wish we could have resolved this issue outside of sitejabber.com I thought this was a very fair resolution and I am now a faithful Raise customer again! Thank you Raise.com!
I have ordered 2 e-gift cards on raise.com. I paid 890 for a 1000 dollar bloomingdale's gift card and 248.08 for a 400 dollar sunglasses hut one. I have left them for a year and half and realized those cards are inactive.
I have called raise, the customer service was nice and willing to resolve the issue for me. He has offered me a 400-dollar credit that is going to expire in 6 months. He said that is the best that he could do because the both purchases were out of the 1 year guarantee. I have lost 738.08 dollars over this incident and have to sallow this myself. I am still in shock about the loss I have had and now I am stuck with a credit that I have to spend within 6 months.
Hi Xinyue, thank you for posting about this experience. We'd like to sincerely apologize for the troubles you've had in redeeming your Bloomingdale's gift card. We understand this is a frustrating experience and we want to do everything we can to 1.) prevent this from happening in the future, and 2.) work towards a resolution that is fair to our members. Unfortunately, as this order does fall outside of our 1 Year Money-Back Guarantee, we are unable to provide a full purchase price refund at this time. As you mentioned, there is Raise Rewards in your account that are set to expire in 6 months. However, if you are unable to use them within that time-frame, we are more than happy to re-add them so you can use the full amount at your convenience. If you have any further questions or concerns, please don't hesitate to reach back out to us. We're more than happy to follow-up!
My husband bought me a MAC Cosmetics gift card for the value of $100 in June 2016. It could only be used online and I was ready to redeem it just a few days ago (July 2017).
When I was ready to check out on the MAC website, I found out the amount on the card had been wiped out. I contacted Raise and the answer was very DISAPPOINTING. They can't issue a refund or replace the card because it has been 13 months and they can only "protect" the gift card value for 1 year. They couldn't even tell me what happened to our money (who took it?). They mentioned MAC may have closed the gift card due to inactivity. I contacted the MAC customer service and they said their cards don't have inactive penalties or expiration dates.
My husband and I are very responsible with our money YET, somehow, we didn't know this could happen. I think Raise should do a better job at advertising that you're VERY LIKELY TO LOSE YOUR MONEY if you don't use your card within the 1 year period.
We will never know who stole our money because it has been just over a year and Raise won't look into it. Who knows if it happened before the 1 year window?
A better business would have sent an email to the customer reminding him of the expiration date! Such a reminder would make me think this company is trustworthy and cares about their customers. Alas, that's not the case.
I honestly think this is not a good way to conduct business. I read several other reviews and I'm convinced there's something wrong with this company. We lost $100 and I'm sure we're not the only people who had this BAD experience. I strongly advise against purchasing gift cards from them... it's better to stick to the regular gift cards - at least you know they won't steal the money from you! I most definitely won't be their customer again and I will definitely let my family, friends and co-workers know about my experience with them.
Hi Lisa, first and foremost, we'd like to sincerely apologize for all the troubles and inconvenience this whole experience has caused you. We've taken a closer look at this issue, and have reached out to you via email in hopes of working towards a resolution. There was some new information that was presented that we are more than happy to review in this case. There was also some information that was not accurate that was relayed to you, and we cannot apologize enough for that confusion. We look forward to hearing back from you soon.
I have been fighting with your website for 3 days and was extremely irritated by the time I decided to call and wait on hold for you. I was irritated and $#*!y. I was rude during the call but she handled me with complete professionalism. She is a great.
Just to save few dollars, I bought a cvs gift card from this site, finally when I tried using it, it showed ZERO balance.
Wasted half a day to call Raise customer service, they refused to help saying Guarantee period has expired.
It's a SCAM, I highly suggest to stay away.
We're so sorry for any troubles this has caused you Rakesh. In January of 2015, at the time this card was originally purchased, we had a 100 Day Money-Back Guarantee to protect your purchase price. This was extended to 1 Year this past January as we want to be able to ensure that our members were purchasing with confidence. Unfortunately, due to the amount of time that has passed since this order was placed, we are unable to provide a refund for this card. We've added an additional $10 in Raise Rewards onto your account as an extension of our apology. Please don't hesitate to reach back out if you have any further questions or concerns about this experience.
I bought amazon gift card from raise, however it was invalid, they refused to refund me. Why? I need my money back please.
Been using Raise for several years now and they have save me quite a bit of money on the restaurants that I go to. Had a few problems in the beginning but the customer service promptly took care of them.
A Starbucks gift card I purchased, and had used, was somehow used in a purchase in another state. I spoke with Carlton at customer service, and he refunded me the balance of the gift card that was fraudulently used, as well as the remaining balance on the card. Great customer service for sure!
I have purchased several gift cards from Raise and have never had an issue using them. They have always been as described and the one time I contacted them, I received excellent customer service. Merrick, the customer service rep, went above and beyond my expectations. Highly recommended!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd like to apologize for any troubles you've had when attempting to redeem your card. Can you please send us a private message or an email so we can locate your account? We'd love to take a closer look at this issue and make things right.