The company has garnered significant criticism for its customer service and reliability, with numerous reviews highlighting issues such as unresponsive support, delayed transactions, and problems with gift card balances. Customers frequently report that their attempts to resolve issues are met with inadequate responses or no communication at all, leading to feelings of frustration and distrust. While a few users express satisfaction with their experiences, the overwhelming sentiment points to a lack of accountability and support, suggesting potential customers should approach with caution and consider alternatives for purchasing gift cards.
This summary is generated by AI, based on text from customer reviews
One of my first questions was about my boyfriend buying me a gift card on my new account. From what your saying now is no one can buy me a gift card on my account if the payment info is raise member already?
I get condescending attitude from Rysh rep and cuts out the chat before I can even ask the question. So now if my boyfriend buys me gift cards it has to be on his account and needs to send me information for every card! I don't see why can't others pay for my gift card on my account and not be deactivated because of this!
Raise.com sells gift cards at varying discounts. The concept is great, I agree. But when the stated value of your gift cards is not as anticipated! Then, Raise.com will give you a song and a dance, while they deny you a refund. SCAM
Their application is bugged. You have to submit a purchase multiple times. They freeze accounts without explanation. They are VERY difficult to contact. The phone number will tell you to contact them through chat or email. They say they'll call you and won't. You can't use the help feature in the app. You have to go to the website. They're slow to respond, they're rude and they aren't helpful. I would not recommend this company. Every aspect of their business practices are questionable.
Takes forever to receive your money after selling a gift card it takes almost a week to get your money
Funds take wayy to long to receive. Customer support is a drag and unhelpful. App for scammers that sell giftcards
I bought a Google play card, tried to use it immediately and got the card has been redeemed already message. Contacted Raise, they won't refund or replace the card. Google says there was no balance and won't do anything because Raise is NOT an authorized reseller!
They have good products and tasty products the cashier was verge nice and I love there chocked milk.
Ordered e-card for birthday gift for today, my credit card was fully charged (not authorizing/pending!); acct says "digitally delivered" but was never received. They say wait 30 days! Will never order from them again, no excuse for delays on electronically delivered goods they already took the money for!
This site had suspended my account after my fourth listing and sold and kept my 50$ from my gift card! I never recieved an email or text notification about any questions they obviously needed to be asking BEFORE SUSPENDING MY ACCOUNT! I will never use this site and recommend you dont either! Im telling everyone i know about this incident! BIG MISTAKE RAISE! Sold my ecard leaving it at a 0$ balance then suspended my account keeping my money!
I do not recommend this site. They sell your card and do not pay you. Customer service simply does not answer back. Total scam.
I'm trying to contact the Raise by email about missing cash on my gift cards what can I do or can someone help me. Never get back from them so I did try to chat with them is always offline.
Very bed costumer service
I had been their customer from 2017 and placed about 200 orders with them, but since last year, they STARTED to send me $0 gift cards, so when I tried to contact them, like many of customers here, I couldn't get them on the phone, neither answered my emails, so I had to dispute the transactions with my credit card company. Then, I noticed they suspended my account because I made the disputes! I also had to make a new account because I no longer have access to my old phone number. Now, they again suspended me and when I called them, they blamed me of making disputes, REALLY? You send me $0 gift cards, and then neither answer phone calls nor reply my emails, and blaming me for making disputes and new accounts? Are you serious? It's ridiculous.
Don't waste your money and time. There are many discounted gift card sellers out there who have a much higher discounts on their gift cards, sellers like cardcookie.com cardcash.com ejgiftcards.com all are legit and have a great customer service.
I received an email from credit karma saying that my personal information including credit card had been breached by raise.com.
Personally I don't think it's worth the hassle to put your security information on the line to save a few dollars.
They can easily have had my information secured but it's almost as if they chose not to care about my information.
I hope this helps others so that they can be aware of how raise.com treats other peoples personal information including their credit card informations.
Do yourself a favor. Try calling the company, using their chat option, or emailing them. You'll quickly see that it's impossible to reach them. When you get gift cards with a $0 balance, you are out of luck because they won't do anything for you despite their "guarantee policy." Because of defrauding people, the company needs to shut down permanently by the government.
I sold a 62 dollar lululemon giftcard on june, (now its september) and i never got my money back. Wrote thousands of emails and they never reached back. TOTAL WASTE OF MONEY DO NOT SELL ON RAISE.COM
Natu Myers is a scam artist and so out of his depth it is worrying. He has not created a bank, is not a registered EMD and he has a bad reputation.
Literally not one of my purchases are successful they're cancelled for unknown undisclosed reasons every single time. Needless to say they're "Cashback" and promo codes are obviously fake considering you cant even complete a purchase
Have purchased several thousand dollars worth of gift cards from Raise, including multiple airlines, Walmart, and multiple restaurants. Have a great, uneventful experience 98% of gift cards purchased. For the 2 times I had an issue, had quick email/phone correspondence with them and completely satisfied with their help.
Long time Raise customer very discouraged with their so-called customer service for ZERO balance gift card received.
Long time Raise customer with little to no problems. Recently purchased a gift card and tried to use it. ZERO balance! Cannot speak to anyone at Raise and their online help is useless. Entered my information twice with no response to either request for a refund. Is Raise going out of business? Why no reply?
I sold a gift card and still havent recieved my funds.It is stated within the email after 2 days I will recieve my funds within 2 business days.Its been over a week.THE SITE AND APP IS A FRAUD AND A SCAM.IM GOING TO SUE THEM FOR THERE LIES. Even though my gift card was 50$ dollars THEY NEED GET SUED FOR SCAMMING OTHERS. ALL THE OTHERS ON HERE GIVING RAISE A 5 star REVIEWS ARE LYING. THEY ARE NOT CUSTOMERS! YOU HAVE PRACTICALLY MORE BAD THAN GOOD. THEY ARE USING PEOPLE WITHIN THE COMANY TO WRITE GOOD REVIEWS FOR THEM TO APPEAL TO OTHER POTENTIAL BUYERS. STAY AWAY BIG SCAM AND FRAUD. THEY ALL NEED TO GO TO JAIL FOR SCAMMING INNOCENT PEOPLE! I EMAILED THEM MULTIPLE TIME AND STILL HAVENT RECIEVED A EMAIL
Answer: I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
Answer: People should unite and file a class action lawsuit against these guys, any attorneys reading this?
Answer: You check the balance on the business' website. For instance, if you have a McDonald's gift card, go to McDonald's website to check the card balance.
Answer: The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
Answer: Susan, we're sorry to hear about the trouble you are having. Can you please send an email to member.success@raise.com with the email address associated with your account so that we can look into this for you?
Raise is a gift card marketplace where members can buy discount gift cards and sell gift cards for cash. It is free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. For inquiries about a recent purchase, please visit our Help Center at help.raise.com.