RageOn!Reviews 854

I ordered some items for my 12yr old daughter for Christmas, one of the three items wasn't quite what I expected but through no fault of their own and when I contacted customer service, they responded almost immediately and were more than helpful throughout our entire communication and resolved my issue with a friendly and efficient manner, I wasn't expecting such great customer service if i'm honest as I had never ordered from Rageon before but again, I couldn't be happier with the service and the team that dealt with me. The other 2 items were perfect if not better than expected! I am a very very happy customer!

The thing that pissed me off so much is I'm being hit with emails saying get order in by this date to have before Christmas. That was the week of December the 6th. I submitted my order on the 6th and still have yet to get my order. On top of that I traveled for the holidays to another state so I had them ship to my mothers address trusting it would get to me before Christmas like they said. Yeah still hasn't arrived I'm back in my state I'm living still waiting on the order to arrive to my mothers to ship to me only to ship it out to the respected recipients of the gifts. Then dealing with them in customer service they were a head ache also. They have no live line. Makes sense they'd probably be ringing off the hook with pissed off customers. And the products come from Warsaw, Poland. I hope I didn't order stuff made in a sweat shop. The only thing they did me right was comping my order for me after all the $#*!ing I did because I feel it was extremely wrong for them to market that orders placed by a certain date would arrive before Christmas when I was later alerted once my order has shipped it could take 7-15 days to get through customs. Yeah if I would have been told that before placing the order I never would have wasted my time in early December getting 4 gifts from them for friends and family. And they are a joke when I placed that order I got an email thanking me for the order since it was my first order which it wasn't they gave me a 20% off on my next purchase. Yeah they do not have their $#*! together. They are all about the money and don't care about the consumer at all. So with this review I doubt I'll get the 25% discount but I really don't care. I'm just trying to forewarn any potential future customer to be mindful of a month plus wait time on getting the order. Ha too funny i had to check a box to certify they hadn't offered any incientives well that's a lie they did and they probably wish they didn't.

Placing the order

1. I ordered a shirt at the beginning of Dec. As a Xmas present. It didn't arrive until Dec. 31. (this after getting multiple newsletter emails (after placing my order) saying..."place your order now and get it before xmas").

2. I never received an actual invoice when I received the "thank you for your order" email.

After getting my order

1. The item received is not as pictured on their website.The image on their website (left image in 1st photo) did not come close to what I received (right image in 1st photo). Top right of image (which was key to the image) was completely cut off by the sleeve. The bottom of the image was also cut right off.

2. The edge of the printed image left a very visible black line on the sleeve.

3. The item received is clearly a small image that has been enlarged and therefore is very pixelated which suggests the owner of the original image (Jonna Piltti not Style_Design) did not give permission for reproduction and it was taken off the Internet and enlarged. Jonna has since confirmed that RageOn did not have permission to print this image. Only Threadless had permission to print this image in a t-shirt.

4. Tried contacting them multiple times after this for a refund and did not receive a reply.

This process has been my worst experience dealing with a company on-line.

Avoid them like the plague.

Literally took 2 in a half months just to finally receive my custom t-shirt. Once arrived, it wasn't even what I ordered. My custom shirt was roughly $40 to purchase since it was a double sided photo on the front and back, apparently there "premium" (best) custom shirts you can buy. The one that I have received wasn't even what I ordered in the first place! Secondly, the cost for it would have been there standard shirt which costs roughly $22. PLEASE DO NOT BUY FROM THIS COMPANY. THEY HAVE BEEN GOING DOWNHILL FOR QUITE SOME TIME NOW!

P.S. Check out TrustPilots reviews. 24/24 1 Star Ratings from Rageon

I changed my original review from a 1 star to 4 star review because after I complained about the quality of my purchase, the company ended up refunding my entire purchase back to me. I purchased a blanket, cell phone cover and socks for my daughter for Christmas. They all had a picture of one of her favorite boy bands on them. I complained because it took forever for the products to arrive (ordered them a month before Xmas and they were still late) but also the images were not of good quality. The company got back to me and spoke to the creator of the products and were told they did not use a high quality photo, apologized and refunded my entire order back to me. I thought that was a pretty stand up thing to do, which is why I am changing my review.