Public Storage

Gladys at Public Storage in Kingwood #*******
Very helpful, very pleasant and knowledgeable. She made sure i knew how to use the app. Great experience.

We have used Public Storage for years.
They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget.
Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space.

While moving we had to find yet another storage unit and found one at an Extra Space location close to where we were moving to.
When we completed our move and vacated Extra Space we asked if they could prorate our rent because we had just paid a week earlier and they were more than happy to, knowing that during this time they would quickly rent the unit again.
When I asked Public Storage for the same consideration, since I had paid my rent ONE day before vacating, they denied the request.
The managers at Public Storage locations are bound by corporate and cannot do anything to make a customer happy. The corporate office will just ignore any requests you make of them.
Public Storage is an exceptionally greedy company that will use any excuse to raise your rent and get out of reimbursing you anything.
Avoid at all costs. Go to any other competitor and support local storage units when possible - at least they will care about their customers instead of fleecing them.

I got the $1 first month rent promotion and they told me I wouldn't have another payment until March. A couple weeks later they are calling asking for money saying I'm late.

I pay it on go on about my business. On the 1st of June I found a house to rent and we cleared out the unit June 3rd. I call to let them know I had emptied my unit and asked about my refund because I had already made June's payment May 22nd, they informed me they don't give refunds. I'm just out that money.

I spoke with the manager, customer service, & the district manager. None of them cared and wouldn't help get my money back. They just said that is what I agreed to signing the lease. The district manager was even rude to me and I was nothing but polite to all of them.

I was told if I had not have made my payment and let them know ahead of time that they would have prorated it for me, but since I paid it early that I was just out that money.

Terrible customer service for someone that pays them early. Don't use them!