My daughter rented a space here and it was and has been the worst customer service from Public Storage we have dealt with... She did an online reservation for ONE unit, and when she arrived at this Public Storage she spoke with Maria (property manager)... Maria sent my daughter to a locked storage and this wouldn't have been a problem if they would have refunded my daughter's account for this locked unit immediately... My daughter goes to another unit Maria tells her to go to and of course another charge is now on her account... At this point, my daughter is being charged for 2 5x5 storages... Maria assured my daughter the charges would be refunded, but it's now 3 months later and no refund... My daughter was charged for the space she didn't rent because it was locked, and a lock fee (she provided her own lock) on the unit she actually rented... Whenever you call this place no one knows what's going on and they tell you someone will contact you... A few weeks ago we spoke with Martin, and he stated Maria would call us back... We contacted corporate and they stated they would have Maria contact us, but Maria nor anyone else from Public Storage contacted us regarding this... We contacted Public Storage at the number on the website for customer service, but the only way to get through to someone in customer service is to press 1 (to rent) or 2 (to get help with an open account)... We pressed 1 and the lady stated she would transfer us to customer service because there wasn't a number to give... We were transferred to a rep named Michelle who stated she would help us, and get to the bottom of things... Michelle ended up being very rude and unprofessional... Michelle stated we canceled the charges, but we kept explaining Maria moved my daughter out of the locked unit through their system, we never canceled anything... We were trying to ask questions and get an understanding, but Michelle just kept over talking us, and stating, "You need to contact your bank, you need to contact your bank"... Michelle wasn't allowing us to get a word in, so we asked for a manager... Michelle ended our call by stating we needed to contact our bank or Maria... This was such a disappointment to say the least that my daughter can't be refunded $51.64 from Public Storage that clearly shows an error on their part...

BEWARE: Heartless company during hard Covid times when people are struggling. If I could give a negative infinity rating on this website, I would, because that is even too good for them! They sold all of my family members' things on 11/24/20 and she struggled and just made a payment on 11/04/20, and Public Storage didn't have the decency to notify her in time, so personal things like photos, financial information could be retrieved. She has been with Public Storage for up to two years, and this is how they treated her in hard times. No loyalty whatsoever! Yes, material stuff can be replaced, but not family photos, mementos and priceless heirlooms (her dead grandmothers' $10 earrings, they hold sentimental value), they sold them too! Vultures! Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. So that's a breach! It sounds illegal selling personal info like that anyways, and most people would get locked up for that. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? Do you take pride and joy in that? Sickening! A Scrooge of all scrooges, that's who (Hedgecoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). You sold the children's things too. The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. Etc.) are gone. One of her children is a budding artist, and you sold his artwork without his permission, that's illegal too! You sold the children's innocence to a stranger too!. What kind of evil are you? What are they (Buyers) going to do with innocent children's pictures anyways? Public Storage doesn't care and I bet they didn't even ask them either. I cringe at the thought of these children's pictures ending up on the dark web or something. I vomit when I think and read of how you've been doing this type of business practice over and over again for years and getting away with it. Where is the justice system to protect these poor people? Just look at the
Reviews here on this website, it doesn't lie, just sickening, Public Storage and their mysterious heartless buyers crushing life after life. Just gutter people! You should NOT be in business. If any of her identifying personal, financial, client, children or medical information gets on the black market, or dark web, you and your buyer will be held accountable for theft and privacy health information violations to the highest degree. She better not start seeing scam calls and upticks of scam mail or any indication her rights have been violated, because we will know who got the ball rolling. People listen up, go to Uhaul or anyone else for that matter, stay far away from Public Storage. Don't get drawn in by that $1 deal either, it's how they bait you in. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. These folks here have no heart! Public Storage and Mysterious Buyer whoever you are, GIVE her, her things back, you know who she is. You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. How do you sleep at night? Exactly, just what a cold hearted person would say!

Colorado Springs Public storage on Astrozon Rd has been the WORST experience. In my 15 years of service, I have been using dozens of facilities and last month was the 1st time I used public storage( newest facility in Co Springs) and from there things seemed off. The Guy Robert who is an apparent manager has the worst customer service and lies to customers and forces them the buy the locks at their facility. The 1st locker we used in a crunch, had to unload a truck and I was told my personal lock was approved. When I went to pay they said I had to purchase their lock to use the facility... this is not supposed to happen according to other Public Storage Representatives. During our move in town, we needed a second locker where Robert told my wife it was their policy and she had to purchase their lock AGAIN! We were told by the employees that the facility access was 1st 24 hours, then we were informed that it was 10 PM. During our move in, we went to get our childrens beds after work and we accidentally got locked out. We called the AFTER HOURS NUMBER and was directed to a corporate person who claimed he would leave a note at the facility and ensured to us that they would secure my daughters mattress with the note showing it would be after 5pm. Robert called my phone that afternoon about one of my reviews, said my wife was lying but credited our account for next months rent... I wont be there. During that conversation we talked about the lockout and I would be there this afternoon to pick up the mattress. Once we arrived, the women staff gasped and we were informed that they threw it out. Then, Robert said he remembers our conversation about being locked out but doesnt remember the conversation about the mattress- problem is, that was the whole point of discussing being locked out I told him then he backpedaled. Once they showed us our mattress in the trash, he acted as if we could still use it saying it's not that wet or bad it's just damp. He again called my wife a liar and myself a liar and then said what I was claiming was bull$#*!. Once he said that I obviously was heated and said their facilities staff were rude and trash and filed a claim for my daughters mattress. We now have to purchase a new mattress. The one lady said they make people come back in and purchase their cylinder locks and remove their personal locks all because Robert would prefer the cylinder locks. When I told him over the weekend for about 3 days a gentleman left a snowboard and a pingpong table in the hallway. Robert said they got rid of that too, however I was there when the guy made room his locker and secured it. He is a habitual liar and a thief. Forcing people to buy locks even when they have their own is a dishonest and disgusting way to take from people in need. Terrible that even corporate we called after the incident ( some guy in CA) said that they would not have been able to leave a note and basically the after hours number we called was useless and was basically a buncha smoke blowing. I am shocked that such a large company would treat their customers in such a way. I will be raising the issue with my Garrison Command on Fort Carson about these issues and to make soldiers aware. Terrible place. That is our mattress in the picture at the facility. THANKS A LOT PUBLIC STORAGE! NEVER AGAIN!

I've had my storage unit since November and the only reason I was alerted to the fact that the Public Storage at 840 Hambrick Road in Stone Mountain, GA store #*******; had rats is when I randomly went to get something out of my storage and there was another tenant pissed cleaning out her unit b/c rats defecated and chewed on her belongings. I went into my unit and Lord behold there was rat droppings and urine everywhere. The attendant goes on to tell me "yea they've been treating it for a while now b/c someone left food in their unit" and I'm confused b/c as a paying customer whose belongings are now being damaged was never made aware of this! After I left for 2 wks no one from management contacted me. I had to call them. I was told to contact the district manager and the only thing he offered was possibly seeing about getting me a discount at another one of their facilities, but when I thought about it, why would I do business with this company ever again not mention there was no guarantee I was going to get a discount just "maybe a possibility he could see what he could do". I had to now start looking for a new storage and movers. I called blithe office back and was told since I was now into the month of May by 3 days I had to pay the full month of rent! Are you kidding me? Again I was instructed to call the district manager. I called left a voice mail and the next day I received a call asking for payment for their office. I call the DM who basically was like yea it's not our fault, we can't monitor each unit, just file a claim with your insurance and oh yea, you still have to pay a full month although your belongings weren't there a full month. I asked to speak with his boss and after he told me it doesn't matter she's going to say the samething I just said, well after she was briefed by him "Jessica" called and very unapologetically said there's nothing we can do b/c were a month to month lease. Forget that there's now bio hazardous rat feces and urine on mh stuff and who knows where else b/c rats do carry diseases, forget that now I'm being inconvenienced by having to pay for a rat infested storage unit, movers and a new storage unit. Forget all of that. It doesn't matter. The only thing we can offer is a discount at another facility. This has got the be the most ghetto, unprofessional non communicating, dismissive company ever. I will never do business with Public Storage ever again in my life! I asked why wasn't something like a letter or email sent to notify the ocupants and this fool said there was no need. So the rat feces just sitting aND simmering on my stuff is ok b/c you're supposedly treating it? Yea right. I will never and I will let everyone else know too. Plus, if you go the other storage places in the area I went to 3 before I picked one, they all said the samething that ppl were leaving due to the mice. Thats absolutely disgusting and poor management.

Couldn't ask for better service or a nicer person. Samantha was wonderful

Reservation #*******