Public Storage

I have been unable to access my storage space for over four days due to a broken elevator and nobody will call me back on it

Bernice was super friendly and profession and helpful with a problem an excellent person to have as part of your team

We went to Public Storeage (Kakaako) to inquire about renting a space.

My mom and I were greeted by Mikaela as we entered the door and explained to us in detail about the various size of the room.

After deciding the size of the room she escorted us to the room for us to view and we were satisfied as to how spacious and clean the storeage was.

She was very attentive to our needs and explained everything in detail. I am totally satisfied with the service that we received and would recommend her to my friends and family.

In closing, I would like to thank Mikaela for the painless service that we received and do apologize if I've gotten your name wrong.

Cant make the payment on the 5th of the month due to fraud in bank account. Called corporate they asked me to call the store where im currently have my unit and speak to the Manager to waived the $20 dollars late charge, i went in person respectfully brought her to Ms Karen att. She said pay the reg amount and let me bring it to my managers att and will called you and let you know the outcome. Last know she called to tell me they rejected when i have never been late. What a unprofessional crew PUBLIC STORAGE HAVE. IN ADDITION THE UNIT IS FILTHY AS HELL I HAVE TO BRING IT TO THE MANAGEMENT ATTENTION TO SEE IF THEY CAN CLEANED IT AND FIX THE LIGHTS AS WELL. IN CONCLUSION YOU PAY FOR CHEAP PLACES AND YOU GET $#*! IN RETURN.
Respectfully,
Alvin R.

She is so conscientious is that when she's working in the yard or upstairs at the storage facility she leaves a note on the window with her telephone number personal number so you can reach her

Public Storage has fake cameras and employees disable the alarms to steal what you store. Do not think you can return and find your valuables they steal.

I think their policies suck my unit unit leaked at the door and in the ceiling leaked to all my paperwork all my pictures my kids and my clothes everything I had in there soaking wet and the manager told me that her boss let her move into the unit for $5 more I need to buy me 10 boxes or more to get the 10 percent discount I have the lock that I just purchased the month before I need to buy a new one cuz that one won't work which was $17 I don't have 17 dollars to pay for a lock. I move my stuff in there to be safe and it wasn't. Without receipts they won't help you my receipts were in my paperwork for safekeepingso it's very hard to go there and take care of it and dry things out when you don't have a car.so Had to move my stuff out and I did so on the 5 now she's harassing me for an outstanding bill this just doesn't seem fair how they got to number one I will never know thank you Dana Meadors

I went online and took advantage of the online deal. Yesterday 07/24/13 I went to check in. Here's were the deceptive practice came into play. The online quote stated 1 mo. Free and 15% of the monthly rate of $69.00 for registering online. I question the agent about the rate, she stated that I rec'd the discount. She also stated that the monthly rate is $78.00 and $69.00 is the discounted price. I went ahead and took the unit site on seen, I'm going through a crisis situation. Facility is old and run down dead cockroach in the common area of the storage unit. I called C/S and was referred to Ronnie Baker, he was absolutely no help he stands behind the agent. I told him that 15% of $78.00 is $66.30, I'm being charge $69.00. He stated that the rate changes daily. I stated the rate on my contract states $78.00 as the monthly rate. The math does not add up. According to the online special my monthly rate should be 15% off $69.00 which is $58.65. Pleas don't use the Storage Facility they repetition of deceptive business practices. I use the facility located on 2840 S. Westmoreland Rd. Dallas, TX

Public Storage is certainly growing, new locations, upgrades, YET their website offers OnLine payments, that doesnt work. Their automated phone systems offers for customers to pay at an additional $10. FIX IT, called my location, called the main ph#, was told it doesnt work well on GoogleChrome so to use Yahoo. Worked once in January 2020. FIX YOUR ONLINE PAYMENT so customers dont have to keep getting ripped off with this additional charge. Its your online advertisement, GET IT TO WORK PLEASE!

The staff at Public Storage on Santa Rita and efficient, very helpful and super friendly! I have had plenty of storage units over the years and have always come back to them.

I have had 2 storage units at Public Storage for a year. And its been a pain in the butt! They started charging me for insurance when i told them i already had renters insurance, AND BY THE WAY, IT IS NOT MANDATORY TO HAVE INSURANCE, yet it is a very good idea. I had been asking them to stop taking these payments out of my account and it went on from Sept, 2020 through april 2021. And thats $15 for each storage a month on top of them going up and down with their prices without telling you. I called the property non stop and they gave me the district managers number and she didn; t call for 7 months and my account was constantly charged, so i would take my card off auto pay for that reason. If the norm is to not steal, then who do they think they are by stealing money from me every month, so 7 months later the manager finally called and was rude. She only gave me $60. At the same time they were taking the insurance payments they charged me late fee's. So as i am waiting to get reimburssed they steal some more. None of the bills were ever the same they went up, up and up with out notice ever. After 8 months they started closing at 5pm on weekends and 6pm on weekdays which was perfect considering i could never get there until after 5, they also increased the rent by $39 on each unit. This place is just full of surprises. What kind of company does this kind of deceptive trade practice. They have locked me out of both of my units even though i paid the rent minus the late charges and i will not pay them