Overview
PSI Exams has a rating of 3.9 stars from 7,842 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
The site is easy to use and fairly simple. I would love it if they added video sessions or an expanded set of materials for the Spanish exam.
The menu with all the available professions is kind of confusing. I'm just trying to study for one exam at the moment. There is increased ease of navigation once you get to know your way around, because the system is streamlined. But it somewhat overwhelming at first to see all the different choices of licensing without a clear system as to how it is organized
The actual use of the app was great… content is to be determined. I did find 2-3 questions that had conflicting answers when crossed referenced with the appropriate books
I am really excited to start studying and getting back familiar with my text information. I am very thankful to my cousin for referring me to you guys This was a very fast process to log in and complete my purchase process I pray that this helps me to pass my test🙏🏾
What am i rating, kind of stupid waste of time, just generate from love and there are no reasons for rating
I had trouble getting to this page last week when I was on schedule to take a practice test. I have it now but may need to postpone my scheduled test date.
I received an email link earlier with my profile. It is not working so I set-up a new one. Once I signed on, the course and test I signed up for (Broker - VA) is not in my profile by Life Health is?
Thank you for reaching out.
For assistance with your exam profile and course access, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com.
We understand how important this is, and we appreciate your patience while we work to get everything resolved for you.
The first test I purchased a week ago took an hour for the email to appear with my test link, the second test I purchased today and I haven't even received the confirmation email yet. It's been over 20 minutes. No confirmation email and no email with the practice test link. This needs to be worked on. Considering it is digital and expensive, it should all be more instant.
Thank you for reaching out. We understand how frustrating this delay must be, and we appreciate your patience. We did attempt to contact you in response to your issue on March 30,2025
For assistance with your test purchase and email delivery, please contact PSI Support at 866-589-3088 or email ptsupport@psionline. Com. They will be able to investigate the issue and ensure you receive your confirmation and test link as soon as possible.
If you need further assistance, please let us know.
5.
Placed an order and the download would not complete. Called customer service and they couldn't help me fix it. They transferred my concern to another department and told me to wait 24 hours to see if it would be fixed. Then, they wanted me to provide them with feedback!
We're sorry to hear about the trouble you've experienced. We did attempt to contact you in response to your issue on April 5,2025.
For further assistance, please call 866-589-3088 or email ptsupport@psionline.com. They’ll be best equipped to help resolve the issue with your download.
Thank you for your patience, and we appreciate your feedback—it helps improve the service.
Why would you give me a text box to change my rating or not participate. Further misleading me? Now my rating is 0.
Take away misleading questions. And make more practice tests and also FREE resources
Thank you for your feedback—we sincerely apologize for any confusion or frustration you’ve experienced. We did attempt to contact you in response to your issue on March 14,2025.
For assistance to address your concerns, please contact our support team at 866-589-3088 or via email at ptsupport@psionline. Com.
We value your input and will share your suggestions about removing misleading questions, offering more practice tests, and providing free resources with the appropriate team to improve our services.
We appreciate your patience and are here to help with any further questions or concerns.
There are not nearly enough calculations in the electrical masters practice tests. Like not even a 1/4 of what there needs to be. I was completely unprepared. Passed every single practice test.
Thank you for your feedback — we truly appreciate you taking the time to share your experience. We did attempt to contact you in response to your issue on April 11,2025.
If you have concerns about the number of calculation-based questions in the Electrical Masters practice tests, please contact our support team directly at support@psi.memorang.com. They’ll be able to review your feedback in more detail and assist you further.
We're glad to hear that customer service was able to quickly identify and resolve the email issue. If there’s anything else we can help with, don’t hesitate to let us know!
One of the more pleasant experiences Ive had with test scheduling and resources.
I never received my exam it never downloaded and when I reached out to psi support I never got a response back.
Site is very difficult to navigate. Information incomplete and misleading. No phone contact to call. They did call me after email, but all 3 reps poor English, very hard to communicate and not clear answers. Still don't know what the practice bundles include.
Thank you for reaching out and sharing your experience. We're sorry to hear about your challenges while navigating. We did attempt to contact you in response to your issue on Feb. 28,2025.
For the most accurate and detailed information regarding the practice bundles, we encourage you to contact support@gmetrix. Net directly, as they are best equipped to assist. If you continue to experience difficulties, please let us know—we’re here to help in any way we can.
We appreciate your patience and understanding.
This was the worst check out experience of my entire life. Made it so difficult to purchase and access my state and national exams. Horrible experience
We're sorry to hear about your experience. We did attempt to contact you in response to your issue on April 6,2025.
For further assistance and to help resolve the issue, please contact PSI Support directly at 866-589-3088 or email them at ptsupport@psionline.com.
They’ll be able to assist you with accessing your state and national exams. Thank you for your patience.
You all ripped me off on the $24.99 test that only gave me one try. Then when I call you, you all sell me on the unlimited test for another 19.99. Unethical!
Website challenging to navigate. Not easy to find needed test. Way too many steps. 25 minutes to finally purchase HPCC Exam I needed. Ridiculous.
Voucher code did not work, reached out to customer service who said they would get back to me and never heard anything back. Had to go back to the sponsor to get a new code and luckily it worked.
Thank you for reaching out and letting us know. We're sorry to hear about the trouble you experienced with the voucher code.
For further assistance or to report the issue, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline. Com.
Glad to hear your new code worked, and wishing you all the best with your exam!
Purchaed wrong prep test for Life insurance as it was offered as prep for when I scheduled my Exam, I requested refund was told no refunds so I had to make an additional purchase to get the correct one.
Thank you for reaching out. We're sorry to hear about the mix-up with your prep test purchase. We did attempt to contact you in response to your issue on April 12,2025.
For assistance with this matter, please contact support@gmetrix.net directly, as they handle all inquiries related to their products.
We understand how frustrating this must be and hope they’re able to resolve it for you quickly.
I just wanted to pay to take the test or schedule a test. Couldn't find answers via search or query.
Because they added nj regulation,property and casualty when my exam was life and health,that's the course that I took,at kaplan online school.the test I need to take is accident and health.
We're sorry to hear about the issue with your exam content.
To assist you further, please provide your full name, exam confirmation number, and details of your concern to CDcareweb@psionline. Com. The support team will review your case and work on a resolution.
Let us know if you need any further assistance.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback—we understand how the menu can be a bit overwhelming at first. We did attempt to contact you in response to your issue on February 24,2025.
For assistance or guidance, please contact support@gmetrix. Net, and their team will be happy to help you navigate the system more easily.
We appreciate your insights, and we'll be sure to share your suggestions to improve the user experience.