From the business
We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.
Products Direct Reviews Summary
The company demonstrates strengths in product availability and helpful customer service, with many customers praising the responsiveness and professionalism of the staff. However, significant concerns arise regarding shipping delays, miscommunication, and issues with damaged products upon delivery. Customers frequently reported dissatisfaction with the shipping partners and a lack of continuity in customer support, leading to frustration during the resolution of issues. Overall, while the company excels in product selection and initial customer interactions, improvements in shipping logistics and customer service consistency are essential for enhancing the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I received my order, but an extra piece was sent. I contacted cs several times and I am still awaiting a response.
Good and clear. I order quarter rounds, came in a timely manner.
Delivery date kept slipping. Finally received on Feb 15 when promised Feb 4. One box was damaged but haven't been able to verify if flooring is harmed
They shipped the wrong flooring and would not return the shipping cost even though they were at fault.We called and left messages and emailed but no response. We sent the flooring back, but they only refunded the product cost and kept the 400.00 in shipping. Do not trust this company"Products Direct"!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This review results from a customer not getting a free pre-order sample. The name of the floor was the same, but the manufacturer's creation date differed by more than seven years. In that interim, the height of the thickness of the floor changed. This measurement was established on the site but missed by the customer and our order quality control. We feel it essential to be clear here. We fulfilled the requirements. We could not know the differences in floor height. You can bet that everybody gets a sample on prefinished wood orders going forward to avoid this problem.