From the business
We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.
Products Direct Reviews Summary
The company demonstrates strengths in product availability and helpful customer service, with many customers praising the responsiveness and professionalism of the staff. However, significant concerns arise regarding shipping delays, miscommunication, and issues with damaged products upon delivery. Customers frequently reported dissatisfaction with the shipping partners and a lack of continuity in customer support, leading to frustration during the resolution of issues. Overall, while the company excels in product selection and initial customer interactions, improvements in shipping logistics and customer service consistency are essential for enhancing the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So easy to find exactly what I wanted on the website. I called to place my order, received an email with the quote and paid for it right from the email. Great, fast, friendly service. Thank you so much!
I had a good experience with the quote process and delivery was done with good packaging
My sales rep was super helpful but my product came in damaged, it came in damaged from manington itself the floor maker. Many boxes of floor, stair nose and molding were damaged and we had scale back how much floor will be going in our house.
Website is full of product info most do not present. Easy to work with chat function. Professional work.
Great experience! Fast shipping and notified throughout the process!
Fast delivery, good product, easy to install, took longer to write the review
Excellent! They sent out a sample very quickly! And emailed an estimate for my space!
I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.
No issues, order delivered in a reasonable time. Thanks!
Could sell locally through a distributor, cold weather slows shipments.
Customer friendly, product was what was ordered and fairly quick on getting product shipped
They have a nice selection and very fast delivery times.
Was told I would receive shipment on certain date, did not occur. Happened 3-4 times before finally receiving shipment.
Quick service. We needed one more carton of flooring to finish our kitchen remodel, plus one reducer strip. The rep we spoke to was fantastic. He assured me both items were in stock and he got them shipped the next day.the floor looks beautiful. Your service and pricing are wonderful.
Fedex was very late in the delivery. UPS is much better in our area.
I had great help on the front end with my order. Almost all of our stair treats came damaged on the mitered ends. We are trimming them down, so it's not a big deal for us, but if someone did plan to use the corners, it would be a big deal. I think the manufacturing company needs to troubleshoot their packaging.
There were some damaged tiles. Luckily, I could work around them, but your delivery and handling team needs to be addressed.
Product arrived promptly and as described on the website.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members