From the business
We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.
Products Direct Reviews Summary
The company demonstrates strengths in product availability and helpful customer service, with many customers praising the responsiveness and professionalism of the staff. However, significant concerns arise regarding shipping delays, miscommunication, and issues with damaged products upon delivery. Customers frequently reported dissatisfaction with the shipping partners and a lack of continuity in customer support, leading to frustration during the resolution of issues. Overall, while the company excels in product selection and initial customer interactions, improvements in shipping logistics and customer service consistency are essential for enhancing the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered a sample of flooring which came quickly as described no charge
Talked to Todd and Joel and they were both so helpful,
Great customer service quick reply shipment on time.
Easy to navigate the website. Received my order in about a week and a half as it was a holiday wham I placed my order. The product arrives in great shape. Will definitely order from here again.
My experience was great. We were able to find our flooring pieces, that we were told were discontinued by a local company. Purchasing - shipping - receiving was all great!
Great customer service and price. Customer service representative Joel was very helpful and responsive. One box of tile was damaged in shipping and will be replaced.
This company is absolutely terrible. Please do not buy from them.
They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.
When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?
Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.
Huge waste of time - will never use them again.
Great price fast shipping! Would definitely order again.
Wonderful, fast service! Highly recommend working with this company.
Flooring was a great price but several boxes arrived damaged.
Order arrived in a 4-5 days although it didn't match what the flooring I had installed.
Easy to order and shipped in a timely fashion. I haven't had the flooring installed yet so, hopefully, there are no issues.
Quote advised product delivery by 7/18. Products delivered 8/3. Terrible shipping company used (YRC/Yellow). They lost product twice and did not seem to care much about it. That being said, the representatives and sales team at Products Direct were great and engaged. I just hope you will consider sending your business to a different shipping company.
Very professional! Lindsey and her staff are efficient, timely and professional
Wonderful experience. The young lady I spoke with was a breath of fresh air. She was professional, efficient, and very good at her job finding my item.
Thanks for your assistance today, it was a pleasure doing business with you. We needed the sample vinyl floor plank to coordinate colors with carpets, upholstery and artwork. Thank you.
Received wrong item and still waiting for return instructions
The staff assisting me were very professional, informative and helpful.
Item needed to finish flooring job was received in excellent condition, only complaint would be cheap quality of track to attach reducer, track broke with ease, had to glue reducer to floor
Great experience! Thank you. Great product and good quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are confusing us for a different company. We do not sell in the UK