NO FREE RETURNS. Cheap quality jewelry, and their customer service is either rude or unresponsive. I purchased a bracelet that looked nothing like it did in the photo. Just cheap costume jewelry. So I had to send it back for almost $15, Tracked the shipment and found out that they received it more than 2 weeks ago. When I complained they said they would refund it "by early next week." Still no refund to date. Do not do business with this company. It's outrageous that they would take that long to refund your hard earned cash in today's speedy bank exchange age.
I purchased an item worth >$200 then returned it, with UPS tracking, to date there has been no acknowledgement from this company. This may not be a legit company. I will be notifying Pay Pal of problem.
With more than 20 Years experience in fine jewelry and internet retail, PriceRock is a nationally recognized internet Jeweler. We’re passionate about perfection. At PriceRock, happiness and joy is a way of life. We want to share that joy and happiness in our Solid Gold and Diamond Jewelry with you. We differentiate ourselves through a combination of unique designs and styles merged with unequaled standards of quality and authenticity. PriceRock was founded in New York City on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime. If you need further assistance with this order, please contact us directly and we will be happy to help.
Pricerock was recommended to me by my friend as a good place to buy sold gold jewelry from. I have purchased two gold chains from them over the last year and I love them both. I got a 14k solid diamond cut rope chain and a nice pendant cable chain. They are very high quality. Their prices and service are great also.
We thank you for the positive review.
We are very happy that you were pleased with our products and customer service. Please let us know if we can assist with anything else in the future.
PriceRock Customer Care
I had to return something, and they were very accommodating with the exchange. I also return a defective item I know it was received but not receive notification of credit.
Most pleasant can't wait to see this purchase
My 3mm "Solid" gold 14k chain broke after less than two months. I got no response over the course of a week and only got one once I said I won't stop emailing until they reply. Apparently my item, which broke in half (through the middle) after an incidental light tug, isn't eligible for return. Bad service, bad product, and bad experience. If I can keep money out of their pockets and save you some then I'm happy. Spend your hard earned money somewhere more trustworthy with better return policies.
Because solid gold is a softer metal, it can be delicate. All of our chains are made with solid gold as advertised. We do accept returns outside our return policy in some cases. Please contact us directly and we will try to turn this into a positive experience for you.
I purchased and received a gold chain through PriceRock recently. Once in receipt of the chain I decided against and followed exactly what was requested to process the return of the item. The item was received by their office which I confirmed through UPS. It has been two months and I have not received my money back. I have sent numerous emails, because for their safety you can't speak to them, and have not had any return correspondence. I have had to get my credit card company involved to try and get my return processed. Extremely poor customer service and this is nothing short of theft.
Please, think twice before you end up like me.
I purchased a tennis bracelet for my wife's birthday. I had several questions and contacted customer service. I was called back within minutes and discussed the issues. The next day all of my items were addressed and my purchase arrived in two days. The item was as promised and was beautiful. The item was well worth the price. We are very happy.
The 14k gold diamond-cut Franco chain I ordered is well-made, feels lightweight and substantial at the same time. Shipping was on time, even with the icy weather we're having. A+
Ordered item and never received it. PriceRock didn't insure the item and says it was delivered. The problem is that it was delivered to the wrong address. No refund or new item was ever received. Terrible customer service!
A truly five star experience: easy to follow website and ordering process; speedy shipping and of course the quality and price of the gold chain has made shopping fun…definitely a company you can trust!
Had bought a 1.5 mm gold chain. Through my own error, broke the chain and wrote Price Rock to get another
And they were happy to oblige and had a % discount for multiple pieces I had bought. Good service and
Quick mailing
Everything was good. I do wish the exchange period was longer as it is a gift for Valentine's Day and it is 7 weeks away. Hope she likes it.
Good quality I would say.
I ordered a gold chain and everything was perfect. Came as promised and got a fabulous deal. I asked my Jeweler if she could find something comparable near the price I was getting and she admitted she could no way even come close. I am very happy with my experience with Price Rock!
After losing a 24" Thick Wheat chain that I had for almost 40 years, I was shocked at the price of a replacement...I shopped for about 3 years and went without a chain around my neck and felt naked. I finally found one at Price Rock for a reasonable price, bought it and LOVE it. I was so happy with mine that I bought another different one for my husband. I couldn't recommend them higher.
I ordered one chain, and was not what I thought or nor wanted. (thought maybe give it as a gift) I then ordered another chain but ordered the wrong mm size, I returned both unworn chains and ordered 2mm larger. I received my new 14k gold 22" 4.5 mm and I get complements all the time. Received my credit on return in less than 30 days. "I'll be buying again"
I have purchased a number of chains from Price Rock. Your merchandise is exceptional quality. So happy with all of my purchases.
I have purchased many gold chains from PriceRock over the years and have had nothing but great experiences with them. I purchased a 14k gold 3.6 gold curb chain a 14k 3mm diamond cut rope chain and a 14k gold 5mm figaro chain. Their prices can't be beat. I had all the gold chains I prucased tested and they were all 14k solid gold and as described. I am not sure with other people have issues with them because I have had nothing but good experiences.
Thank you for the positive comment. If you need further assistance, please let us know. We are happy to help.
I'm extremely pleased with the chain I bought for my daughter. She wanted a 22" for a particular charm, and this expanding one fit the bill perfectly.
Easy to order, great product BUT impossible to use the Contact US page on website. I need to exchange my chain for a 20 inch, I ordered 18 inch and it is to short for my gift recipient BUT no matter what I do I cannot get the CONTACT US page to send a message so that I can get exchange instructions. It is ridiculous. I followed the format but NO success. It is exasperating.
Will rate after I receive my items. Not fair to ask at this time. Not that I have received all items. I am happy with prices as well as delivery times. Will use your company again.
Willow rate after I receive my items. Not fair to ask at this time.
Overview
PriceRock has a rating of 3.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PriceRock most frequently mention gold chain and customer service. PriceRock ranks 6th among Gold sites.
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- Flemington, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do work with all customers to help them either exchange and/or return their order if they do not care for it. Our goal is to ensure our customers are happy with their order. Please contact us directly and we will try to turn this into a positive experience for you.