The company has garnered a mixed reputation, with positive feedback highlighting the inclusivity of sizing, comfort, and appealing design features such as pockets in their leggings. Many customers express satisfaction with the product quality, particularly regarding the fit and durability. However, significant concerns arise around customer service, particularly issues with sizing inconsistencies, a lack of effective return policies, and difficulties in resolving shipping problems. The negative experiences related to customer support and product returns overshadow the positive sentiments, indicating a need for the company to enhance its service approach to improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was skeptical about ordering these leggings but once I received them I was completely happy. I ordered the shorts as well. I get lots of compliments on the colors. I ordered a size smaller than what I normally wear and they are a great fit.
I love this brand. I had been searching for "plus size" leggings and haven't been able to find any that fit right, weren't see through, and had all the benefits of a pair of leggings if you were a smaller size. This company is truly a company that has something for every BODY. I get so excited to get my monthly subscriptions from them. It's literally like Christmas when I go to my mailbox. The variety this company offers is off the charts, I just can't say enough good things about them. Just yesterday I received a new pair! I also love how you can "favorite" items and they really do look at that for when they send your shipment. I haven't had to skip a month or contact customer service so I cannot speak to that. Love love these leggings!
I love Pop Fit. Their leggings are fabulous, and comfortable. Take a chance on their wonderful deals and you will realize exactly what I am talking about. I look forward to try other styles and clothing.
I'm super happy, these fit Amazing beyond expectations. Plus size done right. I am looking forward to ordering more, never been excited about leggings.
I saw an ad for Pop Fit and loved the message behind the company, I love the body positivity. Especially when I'm doing my best to learn how to love myself and my body. I got the Piper leggings and I absolutely love them, they make my butt look great (such a bonus) and the pockets they fit my phone perfectly!
These leggings are great quality. And I especially love how the elastic is sewn into the waist to prevent folding over time.
I ordered my free pair and just got them. They are amazing. They fit nicely, easy to move and stretch, and my favorite part, the pockets! Definitely will be buying more.
These leggings are great for everyday use. I use them to lounge but also to hit the gym. They are so comfortable, great quality and the pockets are amazing.
Absolutely LOVE this company and all their products! I wear their pants everyday because they're so comfy and so convenient with their huge pockets!
POPFIT needs to be talked about more! They are 100% better then any other brand for 1/3 of the price. The quality is great, squat proof and comes in many colours patterns and sizes. Like so many sizes small to Plus size made for everyone!
These leggings fit my body perfectly. I'm 5'11" and my belly is living her best life right now so the fact that these leggings don't roll is everything! The pockets are deep enough to secure my belongings while I walk or run errands. And the full length cut reach my ankles I'm looking forward to adding more of these to my closet soon.
POPfit is an amazing company. Not only do I love what they stand for, I love their clothing. The leggings run true to size and the styles and colors are so cute and different from anything you see in regular department stores.
I ordered a pair a few years ago. After I washed them once the they had small holes forming on them. When I contacted customer service they said there was nothing they could do. I would like to try them again since they have a lot of offers and I might have gotten a defective pair, but it might just be a waste since there are other places I can get leggings that I know are good quality.
This company is a scam with good advertising.
Have you ever noticed the correlation between good products and customer service? Generally, if the products are good, customer service is good because they try to build brand loyalty.
And if the product is good they don't invest in good customer service because they know they have no hope at building loyalty.
This falls into the latter camp - the customer service is TERRIBLE and so I'm assuming the product (which I never received) is equally bad.
My order never arrived. The company claims that it does not have access to tracking info for my package and refuses to submit a refund.
To quote: "We cannot offer any resolution and no refund can be issued."
Complete scam - do not fall victim.
I was able to try out a new to me active clothing line. I had ordered a pair of leggings, tank and some undies. I was so surprised on how nice everything fit! And the biggest plus is they have POCKETS! They are a company based on body positivity and inclusivity, which I love. I recommend checking them out.
When i say my fiancé loves them yes ladies true to fit and your man will love them too and the pockets are truly helpful
I love my popfit top and leggings! Great fit, good thick material, and fantastic price point. They also have great sales and customer service is very responsive. Can't go wrong with popfit.
I am a SHW powerlifter and these leggings have been a BLESSING. They're comfortable, don't roll down, down show a bit of cellulite, and look awesome! The huge pockets where I keep my phone and chapstick during workouts are HUGE plus.
My POP Fit leggings feel amazing, the have some compression to them to help them stay put when active and keep everything covered but they aren't tight. They have pockets even! Phone, keys, you can even fit a water bottle! They're durable, after at least 100 hikes with sliding down hills and rocks and being caught on trees, thorns and everything else they are still in perfect condition. Countless days of everyday wear and all of that! I think that's pretty amazing! I love that POP Fit makes them affordable, ship fast and great customer service!
Amazing leggings! I have a hard to fit body with a short torso and long legs so normally pants end up super low waisted on me and high on my ankles. These leggings are nice and high waisted and come all the way down my ankles! I can put my cell phone in my pocket so if you want to go for a walk/run and have a step counter, you actually have a place to put your phone! The material is comfortable and breathable and NOT SEE THROUGH! It's amazing to be able to wear leggings and not have to find a shirt that is super long to cover up my underwear that's showing or worry when I bend down. Plus, any company that stands for such diversity and inclusion NEEDS to be supported. I promise you will love Pop Fit!
Answer: Not easy to reason with at all! Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Answer: I sweat a lot because I live in Florida and the heat makes u sweat like crazy! This fabric is great for us sweaty girls!
Answer: Absolutely. Costco has a number of different leggings with pockets. I bought Skecher's and some other brands from there. They don't slip down. And if you're not happy, Costco takes everything back. They have the best customer service! Pop Fit's customer service is horrible.
Answer: I only ordered from them once but everything was flawless! Would definitely recommend based on my experience.
Answer: A phone call helps but I make sure my list is current - I just updated cause I was stuck in drab winter colors. I have called them with great results