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PoolWarehouse Reviews Summary
PoolWarehouse has a rating of 2.6 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolWarehouse most frequently mention business days, credit card and return policy. PoolWarehouse ranks 3rd among Swimming Pool sites.
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I am happy with the product and price. My dissatisfaction comes from the way your company handled the delivery. Apparently, your website states that deliveries are left at the curb. This was not conveyed at the time of purchase. The day before delivery, I received a 3 paragraph email making this point very clear. I told your representative that this does not make sense at all. What if it is raining or someone steals it before I can get it to my house? She was adamant that there was no way the freight delivery company could bring it into my garage or in any way step onto my property. She asked me if I had a son that could help me. The irony is that the delivery company was very nice and offered to bring it into my garage because it was raining that day. When the delivery company called to follow up, they said that part of the delivery service involved bringing the item to the closest part of the house like a garage. I would not order from your company again even though I am happy with the product due to your confusing and rude delivery restrictions. I ordered a foosball table. This is not an easy thing for one person to carry up her driveway.
I had a problem going through Paypal
Great and easy to buy from.
Looks great
Easy to find 'parts'
Loving the table. Great for a smaller space and it plays like a standard size table.
Best price seen online
Very quick and easy!
We're both in our 70's could it be delivered in our screen porch, or even in the house, Wayfair does that. I would so appreciate that. THANK YOU!
Great prices, super fast delivery, but the quality is so so. Working with them now to rectify and they have been amazing.
Found exactly what I needed at a great price. Fast checkout as well.
Easy to view, excellent descriptions. My order was in "processing" longer than I expected, but when I sent a question about timing, it was shipped out immediately and I received it the very next day! I'd say it would have been nice to receive some kind of response, but considering I quickly received a UPS shipping notice and then it arrived the next day...I can't really complain!
Shipping was fast and they were very helpful
Easy
Very user Friendly.
Good fast service. Recommend
So far so good
Great customer service
Very easy to order online.
Justin, who helped me, was very knowledgeable and helpful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members