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PoolWarehouse Reviews Summary
PoolWarehouse has a rating of 2.6 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PoolWarehouse most frequently mention business days, credit card and return policy. PoolWarehouse ranks 3rd among Swimming Pool sites.
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Both Reed and Justin were of great help today. Got great recommendations and great patience on their part.
Website was confusing. I phoned three times and was disconnected twice. Then I left a message for call back which never happen. Called again today but reps do not seem to be knowledgeable about your website. Very confused. Stupid that I have to buy two of these three times to make up my order. We need to talk about being more user friendly
Easy internet experience!, long shipping & delivery time without any communications. Had to call twice to get updates. Very friendly though.
Enjoyable experience & good prices!
Easy, but no way to track my order! Just cross your fingers. It showed up without any knowledge that it was even shipped. Still pleased though.
Delivery was fast and free. Website was easy to use - would recommend this company.
Easy to use website.
Almost felt like they were offering a back rub through the phone when I was ordering the pool... comical they tell you to call with any problems at delivery... well... I guess you can call... you just wont get a hold of anyone :) Wish i would have believed some of the negative reviews before ordering... i'm in limbo trying to figure out how to get a replacement wall panel so I can continue building my pool! Very disappointed :(
Shopping experience was good so far. Can't wait to get out new pool table. So, we received our pool table in under a week. Amazing shipping! However, the table should have been easier to put together than it was. Each leg had 4 screws to attach it to the actual table. In one of the legs, the holes were not aligned properly. The holes were about an 1/8 of an inch off. So, we had to bore out the holes in order to line them up with the screws that were provided. This only happened for one of the legs, but it was very challenging. Overall, the table is amazing, but I wish the alignment of these holes would have been more carefully inspected in order to ensure that this does not happen. It would be very difficult for a single individual to put it together with this problem. Also, other tools were required than what was provided, so if one does not have access to drill guns to bore out the holes, then the table would not be able to be put together in it's entirety.
Easy check out. Wish they would respond to my email regarding the damage reporting.
So far I've been very pleased with my shopping experience.
All good, fine product and fast service
Fast & Easy Process!
Good experience
Very good web site. Easy to navigate. Prices are good.
Thumbs up!
VERY EASY WEBSITE TO NAVIGATE. CAN'T WAIT TO GET OUR POOL TABLE!
I wish the pool sticks were heavier. They are very light compared to normal ones.
Everything else is great!
Would like to use a shipping address different from billing address
Quick and simple; also had to call customer service and she was friendly and informative!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members