PoolWarehouseReviews 921

I called their customer service folks and told them I was not satisfied with the product I purchased. That is when I was informed that there was a 20% restocking fee. I offered to purchase a different product and asked if they would remove the 20% fee if I purchased something else and they said no. I asked for a manager to return my call two days ago and asked for the website statement showing that there is a 20% restocking fee. I never received a return call and never received the documentation regarding the 20% restocking fee. I would highly recommend that people stay away from these folks

I placed and order for a slide and they only allow for one address to be listed. My billing address is a P.O. Box, and obviously I wanted the slide delivered to my house.
I spoke with a rep and was told if I emailed over proper verification they could get it done. This was Monday morning and I emailed what was needed. Tuesday I received emails that my order was being canceled since they couldn't ship to a P.O. Box. I called several times and left a msg, finally getting ahold of the rep Wednesday afternoon. She said they would be able to get it done with a custom order, and took all of my info. I still hadn't heard anything late afternoon on what is now Thursday, so I reached out to find out they weren't going to make it work.
Terrible responsiveness, and ridiculous that they can't ship to your home when your mail goes to a P.O. Box!

I ordered a pool may 9th, they immediately charged my credit card, and then were impossible to get a hold of for the rest of may! I just yesterday finally received an email, after sending 3 emails, and leaving 4 voicemails, and they tell me it will be another 4-6 weeks! So they charged my credit card 2 months before they planned to ship my pool! Horrible customer service! They finally processed my refund today, but now no pools are available, and I'm stuck with the pool accessories I ordered from other companies! Very bad experience, who sells pools they don't even have!?!? Do not order form this company, save yourself the stress!

We purchased our first in ground pool from Specialty Pool Products and had no problems. Unfortunately we moved and so we had to put in another pool. We would have used SPP again but Pool Warehouse was less expensive. I now can see why. We put in our pool last summer, the liner is already tearing by the coping. We called Pool Warehouse, the gentleman that helped us, and he said to reach out to Hydra Pools, as that is where the liner came from with the pool kit. Well, I did that and after a couple of days with them I was then told that since the pool/liner is less than a year old I had to go through Pool Warehouse. I continued to get the runaround. I left messages and sent pictures and have not heard back. I bought another liner now from SPP and will NEVER do any business with Pool Warehouse again. My husband is a contractor and he will NEVER suggest this company. TERRIBLE customer service.

Honestly i have dealt with orders from u before but this order the customer service is horrible i called three times cause i wanted to add to my order and no one ever got back to me and it also took a very long time to receive my order i was very nice requesting a call back about my order and the machine said someone would get back to me within 24 hrs and did not hear from anyone...I think I'm going to have to shop elsewhere very disappointed