PoolWarehouseReviews 921

Ordered my IG Pool back on May 27th, 2020. Received 1st shipment with only 3 items that were not damaged. Please keep in mind that there are over 100 pieces to this kit. Almost 3 weeks later I received an email saying they had located the missing pieces. I received a shipment that included a pool pump, 2 1/2 bags of filter sand. 2 of the bags were busted and the 8' steps that lead down into the pool were all damaged. 4 emails and 3 phone calls later i still have no idea where the rest of my pool is and Pool Warehouse isn't doing anything to help locate them. I read the reviews on BBB website after I purchased my pool. Please visit and read before you buy it. My $7K investment has turned into a NIGHTMARE!

While I understand the pool business is busy right now, I would think when purchasing an inground pool kit, you would be able to get service if something goes wrong. My order was delivered two weeks ago in a Tuesday. We did not know that we needed to unpack and inspect all products before the driver left (this is on us). When we unpack on Thursday, there was a damaged panel. After multiple attempts, I still don't have a solution on my damaged panel and had to just put a thin piece of metal over it. Then we move on to the coping... there were pieces so damaged that they were unusable. I am not a pool specialist so I would have had no idea that this was going to be a problem. Now, we ordered a salt water system... it was not included in the order. I have reached out multiple times not being able to get through. Leaving message after message and no one calls back. When I did get someone on the phone, the needed information and promised resolution... still two weeks later... nothing. This is the worst service I have ever received.