PoolWarehouseReviews 921

We purchased a pool kit back in March with a wait time of 6 weeks. Till this day we have called more than 10 times and they always tell us is going to take and I quote " 2 more weeks" they say that every 2 weeks. We're trying to cancel our order and it's been impossible. It's always an excuse. We try to cancel and they sent us a liner so we wouldn't be able to. We've tried to speak with somebody and they told us no one is available to talk to us

Wide range of products with competitive prices. Great staff, helps answers your questions extremely fast.

Renee at Pool Warehouse made sure that our new pool was shipped in a timely manner. Delivery driver asked where we purchased the pool as he was looking to replace his pool as well

Matt was super helpful. Ensured the product I needed was in stock and verified it was the correct one.

Awesome company and customer service. My representative, Renee answered any question I had and always got back to me in a timely fashion. The company delivered what they said when they said. I couldn't be happier and I would recommend them without hesitation. Impressive company.

We bought a heater after speaking with a salesman from pool warehouse and went with his recommendation. We got the heater and it kept burning out the roll out fuse. We then found out we needed a high wind vent to work with any kind of wind! Pool ware house informed us they were unable to get one and did not know when or if we could get one to make the pool heater functional. Pool warehouse was rude and unprofessional saying there was nothing they could help with and that they would not refund our money nor credit us for a new pool heater. When I asked them to please work with use and compromise they said no way not their problem! I then stated I would have to contact the better business bureau and the manager threatened me and said he would make sure nothing would come of it and that he would stop all searches for the vent needed and ensured me we would not get one then. This is not how a reputable company does business and I am hoping others read this and do NOT buy from this company!

Once you buy you are on your own. Just hope you even get your pool. Once they collect your payment they say screw you!

I ordered a pool table from this company severely damaged! When I tried to get a new one delivered, they never responded to my phone calls, emails etc... It was almost one month until I tried disputing it with my Discover card and they told me that because I signed for that Pool Table they are not liable for anything! When I called Pool Warehouse, they told me the same thing. THEY DO NOT STAND BY THEIR PRODUCTS! I was left with a pool table that has cracks all down the side of it. Pool Warehouse said they refuse to pick it up! DO NOT BUY FROM THEM. THEY ARE A SCAM! I gave them 1 star because I had too.

I needed a new pool liner. I contacted many pool companies in my area but nobody would install a new liner until the next year. They used the excuse that they could not get a liner because of COVID. I contacted Mona and she walked me though measurements and order. I must have called her everyday for 2 wks. The liner came in Nov. And we stored it in the basement. My 2 brothers who knows nothing about pools, hung the liner in 30 mins. The next day with one shop-vac and 3 loads of water, I have a pool. Anybody can put a pool liner. The cost was about 2500 and 2hrs.

Matt did a great job with resources to help me track my order.
I would recommend him as being very helpful.

EDIT- after ordering TWO POOLS on separate occasions from this website, they emailed me that they canceled my order because they are out of stock! Not happy! And this is after I already have several pool supplies on its way from other companies. The customer service representative was very short with me when I emailed her twice regarding my cancelation.

Matt M. Was the best customer service representatives I've ever had the pleasure of dealing with! He made my cancellation/reorder process a breeze. Will nit hesitate to buy from him again.

We would like to give Renee in Customer Service a big thank you for all of the help that we got from her it was greatly appreciated When I emailed her I alway got a response back from her in a timely manner I would highly recommend her and pool Warehouse to anyone who is need of any pool supplies Thank You Again Renee and pool Warehouse

I called today to check on the status of my order (gas grill replacement). Matt M. Was very helpful, answer all of my questions, and provided up to date info on shipping & delivery in a quick and efficient manner. Outstanding customer service.

Thank you!

I ordered an above ground 21x52 and all the boxes came on a wooden pallet. The box the liner was in was on the bottom and in a thin box. I guess during transport the pallet shifted and a screw holding the pallet together went thru the liner box ripping a large slice in it. I called pool warehouse and they said sorry not their fault. The trucking company denied my claim too. My husband said it took him 20 minutes to get all the items off the pallet and no time to inspect for damage while the truck company was at our house. So I had to buy another $400.00 liner but I sure didn't buy it from pool warehouse. They don't care. Not happy with them at all.

After placing an order for a sand filter with valve over 20 days ago, i never had recieved any shipping confirmation or tracking number. Called and spoke with Matt M. And he graciously helped me find where my item was and even emailed me the tracking number.

Awesome customer service provided by MattM. Great business to deal with. I had a simple question about my order and it was immediately addressed and processed.

This is a great pool table easy to put together and ships fast. Also if you need customer service talk to Matt he is the best, he goes the extra mile to be sure your problem is taken care of, and he is knowledgeable on the item you had a question on. Thanks

Matt M. Was with helpful and knowledgeable. Unfortunately, I can't say the same thing for others I spoke

My air hockey/pool table arrived with a huge forklift hole in it. I was super bummed. But Nikki saved the day and got me a shiny new one in no time! Thanks again for the excellent customer service!

POOL WAREHOUSE IS A SCAM, THEY SHIP PRODUCTS THAT ARE DAMAGED FROM PLASTIC INDUSTRIES. WILL TAKE UR $$