PlanterinaReviews 46

Original review: I've made several orders, as have others I know. Increasingly, what they are shipping is much much smaller than what they describe and depict online. I bought a very expensive XL string of bananas plant, and what arrived was nothing compared to what they pictured on the product page. There was hardly any plant there, for $150, it was such an incredible let down. I've emailed to ask for a reimbursement. Previous orders were also on the small side, not quite measuring up to what was pictured or the size described on the site, but this order was so over the top that I finally complained. I'm sad to have to stop ordering from Planterina, but the plants are just so disappointingly smaller than advertised.

Update: 11 days after the plant was delivered, it is nearly dead. Care for the plant has been good. When we repotted it and checked its soil, we realized the problem. The plant was sick and had almost no root system. They must have cut back the sick roots and dead plant right before sending and hastily repotted it. I've been back and forth with customer service, and they are not much help. They provided a 50% refund... but at $75 this is still a disappointment. Nurseries generally stand by their products.

Update #2: After a series of back and forths with Planterina, I was able to get a full refund, which was very much appreciated.

I've purchased several house plants from here and they are beautiful, affordable, and free shipping. However, my last order was cancelled and I requested a refund, because the plant sold out. Ok, no problem, or so I thought. After checking my bank account for several days, no refund deposit showed up. I contacted them thru email and ask "when can I expect my refund"?. They emailed me back to say " it was issued 5/4/20 and removed from their account. That I should contact my bank about the transaction, being released, etc". I did just that, but no refund deposit from Planterina was ever deposited back into my account. My bank and I went thru my history, no pending transaction was showing up, nothing. The transaction showing was when they were paid on April 29,2020. Emailed them back, but got the same response over and over again. I never received my refund and probably never will. Planterina doesn't have a physical address online nor on their site. With that being, there isn't anyway to file a complaint with CA or BBB. Talk about convenient for them huh. I'm very disappointed that this has happened. You take a chance when ordering online, I know. It only takes one time for me to get burn. Never will I ever buy from this Nursery again. Update... After posting my review I received my refund. STILL, customers be aware just in case. I still feel the same a far as doing business with them. Especially, since all three plants died eventually.