I have been using their product for several years and have many (98) of their PlugIns. I had an issue with the plugin registering in Final Cut. The PFS. App didn't help fix the problem... I opened up a live chat on the site and the problems were identified quickly. I had some items that were discontinued/unsupported so they were not working. They sent me a file that fixed my other issues. It took less than 8 minutes, including me taking screen shots. All fixed and I'm up and running. I place a suggestion that in a future release of the PFS. App should identify the discontinued/unsupported plugins and allow you to delete it from the computer.
Was having trouble figuring out where the presets were for a product that I bought. I chatted with a representative who walked me through the process slowly and carefully so I understood it. (I am not a professional) They were extremely helpful and knowledgeable.
So happy to hear that we were able to resolve the issue quickly! We understand that jumping into a new product can be a challenge at times so we are always happy to help you with any questions you may have! We hope that you are enjoying our plugins! Thank you so much for supporting us, John!
I have over 25 plugins from Pixel Film Studios (PFS), they are all great quality. I love the fact, you get regular free updates on some of the newer products (e.g. PFS Animated Fonts). The new mega packs are also great value for money. Also PFS support, it is exceptional! The support agents are friendly and efficient and in my experience, they get issues resolved on the first attempt. I highly recommend.
We appreciate your kind words, Craig! We are thrilled to hear that you have been enjoying our products- we try our best to make sure that the value of our packs only grow over time so you're really getting the most out of your investment! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
I had an issue with a plugin not working and the customer support person was very good.
They told me in detail how to resolve the problem and it worked.
They were very patient indeed and I'm extremnely satisfied.
Glad to hear our support team was able to help you get everything sorted out quickly for you S C.! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Ive had quite a few issues with my plug-ins since getting a new laptop and the live chat has seriously been such a big help. My issues are resolved every single time and it's always quick and easy process. Everyone seems very kind and willing to help! Definitely my favourite site ti purchase plugins from.
Thank you for your support, Makayla! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I've been on the site since the beginning of my filming/editing career and I can tell you that they got what you need.
I would highly recommend buying and trying their products and you will be surprised how helpful they can be with customer service chat.
Thank you for your support, Jimin! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Everytime i ask for help or support i got the best as always, they never let you tell you got all the answers for your questions. Thanks guys for your great support.
Many thanks for the support, Khaled! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I've been a huge fan of PixelFilmStudios plugins for a little over a year now and they have definitely helped elevate my projects to a more professional level. They are all pretty easy to use for the most part but the few times I've had problems figuring it out I've been able to turn to their live support and get squared away pretty quickly. I'll definitely keep purchasing plugins for them!
Thank you so much Jason for your continued support! We're happy to hear that all of your experiences with our customer service team have been positive and that our plugins are helping to bring your projects to the next level! The tool is only as good as the creator however and we just know you're creating some incredible work! We have tons of awesome new plugins coming up so keep an eye out for them!
I love this company mainly because of their customer service and support. Not only do they offer great products but the stand behind and support their customers who purchase their products. I you are having trouble with one of their product they are quick to help you fix the issue. Their Live Chat agents are knowledgeable and friendly. I've purchased many of their Plugins for my professional videography business and I'm super happy with them.
Thank you so much for your incredible feedback Phillip! We're so happy to hear you had a positive experience with our team here!
We are more than happy to help you out with any issue you come across! :) If you ever need any further assistance, please don't hesitate to reach back out to us with any questions, comments, or concerns at https://bit.ly/PFS_Support.
Live agents are available from 8 AM to 4 PM PST - just let us know how we can help and we will be on it ASAP!
Been using Final Cut Pro for about a year and had held back for a while on buying plugins. I recently bought a few from Pixel Film Studios and they are working well. Had one issues after Apple Updated Final Cut Pro, but their live chat agent helped me fix it within a few minutes.
Now to make more of your plugins M1 compatible!
So happy to hear that you are happy with the support you received, Dave! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for you and the FCPX community!:)
No worries we are working on those updates as we speak! We'll be sure to have more and more M1 compatible plugins for you to enjoy as soon as possible!
So I've been using Pixel Film Studio for a year or so now and rarely have issues! And when I do, I hop on the the chat site and PFS walks me through what I need to do to adjust issues. Usually the issues are user related and can be fixed pretty quickly. These plug ins make me look much better at my job than what I really am! Really thankful for this company!
Amazing feedback to hear Kyle! We are happy to hear that you are enjoying our plugins!
Whenever you have an issue or a question about the software just hop into the chat. Our chatbot will also have some helpful documentation that can solve many user problems with installation or general product use.
Don't forget to check out our help page and let us know what we can add to make our user experience better for everyone!
https://store.pixelfilmstudios.com/help/
I bought ten plugins a few days ago
Unfortunately I encountered a lot of problems due to the new update of final cut pro.
I therefore directly contacted the after-sales service and I was directly taken care of by the members of pixelfilmstudios. As soon as they saw my problem, they did everything to help me and find a solution. And miraculously after several tips from them, we found the problem and all the plugins have worked wonderfully since then.
Many thanks to their quality after-sales service. I will not hesitate to buy plugins from them!
Ugo
Thrilled to hear that our customer service reps were able to get you up and running ASAP Ugo! We are dedicated to making sure that everyone is able to get back to work as soon as possible should you encounter any issues! Thank you so much for choosing our plugins for your editing needs! Thank you for your support! :) We're sure to elevate the quality of your already amazing work! ;) Happy editing!
The best bang for your buck with all the bells and whistles you need to elevate your project. I've been using their plugins for years and have been happy every time. Drag and drop is all it takes for most of these plugins with the ability to adjust and tweak as needed to fine tune to the desired effect. Extremely pocket friendly. The majority of these effects range between $12.95 to $39 with weekly discount promotions that make it almost impossible to not pick up that plugin that will change the look and feel of any project.
So happy to hear that you are happy with the plugins, Roan! Thank you for the support over the years! We strive to provide affordable editing tools for FCPX lovers everywhere. Hope you are still enjoying the plugins and we can't wait for you to see what else we have in store for you and the FCPX community! :)
I am new to this company and downloaded a plugin yesterday and was having problems getting it working. I contacted the support by IM and they were able to guide me through the whole process of getting it working. They asked me to send screen shots and also sent me screen shots making the diagnosis and fix really easy. They also anticipated what I had wrong my end and were able to help. Thank you so much for the swift and spot-on service!
Hey Guy B. Appreciate the feedback! Happy to hear that our support team could help you out quickly and efficiently!:)
Screenshots and screen recordings can definitely help us troubleshoot whatever issues you may be facing. Thank you for contacting us so we could help solve this issue.
I have quite a few products from pixelfilmsudio and never had issues and even if something is not working after updates of FCPX they fix it very quickly!
Will continue using their pluggins as they are awesome!
So happy to hear that you are happy with the plugins, Sergey! Thank you for the support! We will always do our best to solve your issue as quickly as possible! Hope you are still enjoying the plugins and we can't wait for you to see what else we have in store for you and the FCPX community!
Okay, so I've been a fcpx user for quite a while now. And I've lost many hours in my projects, tweaking small small things. This is where pixel film studio plugins shine. They are fast, reliable and gets your work done.
We appreciate the kind words, Vibhu! Our goal with our PFS plugins is to provide inexpensive, high quality tools for FCPX Users to get their projects done faster! We are so happy that you have found success with our products and that we are saving you valuable time on editing projects! Thanks a million for your support, we genuinely appreciate it! :)
I was having issues with some fonts on one of my purchases and the help team were incredible. They were quick, efficient, polite, knowledgeable and kind. I whole hearted recommend them! A +++++++++ Service! :) I will defo always use here for my FCP treats! :)
We really appreciate the kind words Ben! Glad your experience with our customer support was just as sweet as the awesome plugins you purchased! ;) Please feel free to contact us again if you have any questions, comments, suggestions, or need assistance! Thank you so much for your support and we hope you continue to enjoy your plugins!
UPDATE 02/23/2022: I followed the responder's suggestions ans was able to solve the issue. Much appreciated, was solved quickly. I changed the rating 4 stars now, still find the website difficult to navigate when needing help. But appreciate the response!
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I installed M1 chip updated plugins but I still get message when I open FCP that plugins need to be updated. Impossible to find any help on PFS site. They also limit number of downloads on plugins so if you change computers or need to re-install plugin you will eventually need to purchase another license. Overall plugins have not worked well in FCP, very slow and lag from hell. One star is too generous for these folks due to lack of support.
Hey there Mark,
There is a CONTACT US section at the bottom of the site which has all of our information on how to get a hold of customer service.
Our support line can be found at https://bit.ly/PFS_Support, or you can click the orange chat bubble in the corner of the site.
Live agents are available Monday - Friday from 8 AM to 4 PM PST to speak with you in real time. Or if you're not able to come in at that time, you can leave an email ticket with our chatbot at any time. An agent will be able to answer your ticket during business hours. Please note that if you do not receive a response in 48 hours that you may need to double check your spam folder in your email.
The Download limit can be reset by customer service. You do not need to repurchase a plugin that has hit a download limit. We currently have this measure in place to prevent website piracy.
The message you are seeing does not affect your ability to use the plugin. This appears because the plugins are both compatible with Intel and M1 systems, so they install both versions of the apps during the installation. You can contact customer service to show you how to remove these items, or you can click "don't show again" in the window.
We look forward to helping you with your issue as soon as possible :)
When I first downloaded my program I couldn't get it to work properly. I started the chat support and the rep quickly walked me through what I needed to do. Also, it had nothing to do with the program itself. It was an easy fix that was needed on my end. These guys are amazing!
Thank you so much Jack for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your plugin! Please feel free to contact us again if you need any further assistance!
I've bought a few effects packs from Pixel Film. My computer was acting a bit weird with the last one I purchased from them, but I used PixelFilm's live chat and the representative had my problem worked out in no time and I was up and running in minutes using my new effects pack. Good products, and good support!
Thank you for your awesome feedback, Thomas! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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Thank you Jun for your awesome feedback! Thank you for your suggestion! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your massive library of plugins! Please reach out again if you need any further assistance!