I have been coming to PixelFilmStudios for many years. Their plug-ins are always easy to install and work
Seamlessly with FCP X. Whether it's Graphics or Effects, they always seem to have what I need. Now I see they offer updates on the products. Even better! Their customer service, either on the phone or via live-chat is terrific. I ordered something that was discounted a few days later, they were happy to refund me the discounted price!
At least some of the people in the comments received their products! I was informed if I went to the purchase history page (which was blank although I purchased) then my email would be validated in the product. Did exactly what they said to do and wala! Nothing! Site is awful and a fraud. 0/10, Stay away.
We are sorry to here there was issues during purchase.
Please Contact Live-Chat Customer Support located on the bottom right of www.pixelfilmstudios.com
8-4pm Pacific Time
The support team will be able to resolve any issues you may have.
In the mean time, click on the "person" icon in the top right of the site for a history of all your past purchases. Here you can download invoices & products.
Chat was very helpful, I am not the smartest with the computers but they were able to walk me step by step even though I was confused and had no Idea what was going on. Then what ever they had me do worked very pleased
So happy to hear that you are happy with the support you received, Ciel! We will always do our best to solve your issue as quickly as possible! We are glad that our customer service agents were able to guide you step by step for a solution to your red screen problem! Hope you enjoy the plugins- please contact us again if you have any questions, suggestions, or concerns! Thank you for your support!
I purchased 3 different plug ins. Two worked wonderfully. The third purchase however I could get to open. I contacted support online chat support and they helped me fix the issue rather quickly. Turns out I had my plug ins in the incorrect folders. I would highly recommend PFS!
Glad to hear that we could help you out, Sharida! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help! :)
I use Final Cut pro for several years. It missed a lot of helpful options like tracking and others. When i bought Pixel Film Studio plugins, it changes my work and it's really awesome. Its worth it. For every penny.
We're absolutely thrilled to hear that you are happy with the plugins and the tools they provide you Anas! Thank you for the support! We hope you continue to enjoy the plugins and we can't wait for you to see what else we have in store for you and the FCPX community! :)
I just purchased the Lyrics Template but it was giving me an error message. It took a while to resolve, that is on my end. I watched the videos but it was a simple change that I overlooked. I needed to change the privacy settings in my motion templates folder and that did the trick. The customer support was friendly and helped me every step of the way.
Thrilled to hear that you are happy with the support you received, Steven! Thank you so much for your kind words! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! It definitely always helps to check on those privacy settings we truly appreciate you getting the word out there!
We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again. We are here to help!
I purchased a plugin which I couldn't get working on my new M1 iMac. I used the live chat feature and instantly got through to a customer service representative. Turns out I'd not followed one of the steps properly and the customer service rep quickly helped me to solve the issue and the plug-in was working within 5 minutes. Brilliant service, thanks again.
Thrilled to hear that you are happy with the support you received, Liam! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
Purchased 5 sets of plugins that looked decent in their video samples only to find that most of them look like amateur hour and bad Windows Movie Maker effects and transitions. Stay away from these. 90% of them are unusable in even a semi-pro production.
The support team will be able to walk you through any issues you may have and achieve the look you are going for step-by-step;)
Please Contact Live-Chat Customer Support located on the bottom right of www.pixelfilmstudios.com
8-4pm Pacific Time
So my computer hadnt installed the plug ins properly and I was getting the red error warning that meant plug ins were missing. I waited for the support help (4pm UK time) and was quickly helped to resolve the issue. Using screen shots it was very easy to resolve. I can get back to editing now. Thank you
FCPX Text Animator
Fantastic news, Kieran! We're so happy to hear that we were able to resolve the issue quickly for you! We hope that you are enjoying our plugins and thank you so much for supporting us!
Now get out there and make some awesome videos! We are here if you ever have any questions :)
From the moment I started using their plugins my videos became more professional and polished. The plugins have easy to follow instructions that get you using them right away. They don't take long to figure out and they often bundle many together providing incredible value to their customers. I honestly can't say enough about this company. If you are using FCPX and not Incorporating Pixel Film Studios plugins, you are simply missing out!
You're too kind Matt! We're so incredibly grateful for the support! We really try to bring out plugins that will help you in not only saving time but creating beautiful results and we're so happy to hear they're helping you in creating your artwork! We hope that every experience you have with us is a positive one and that you continue to enjoy using our plugins! :)
I was having an issue installing an effect. I tried troubleshooting via a link provided on the website, but that didn't fix my problem. The chat support person was super fast and clear in providing the solution to my problem. We had my issue solved within 7 minutes!
Many thanks for the support Shana! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I purchased Pixel Film Studios' AutoTracker 2.1. At first, I had issues where several tracking values and scaling didn't work, but the support chat was amazing. They broke down the issues, gave me several suggestions, and personally had the developer take a look into the issue immediately from my screen recording. The support agent was very helpful and friendly and although there are a few bugs, I am loving the plugin and already had recommended it to my friend!
We are grateful for your support John! We are always happy to help! Hope that you are enjoying the Auto Tracker to the fullest! :)
After constantly watching the videos over and over, and reinstalling my Plug-Ings Chat Support walked me through the issues I didn't notice I had. The steps were very easy and my problems were fixed fast. Chat Support stayed to make sure all apps were working on my computer! I am completely satisfied.
I run a clothing business and have always been a fan of using media to get my designs noticed. I've always used FinalCut Pro and just got tired of all of the basic transitions. So glad I found Pixel Film Studios, they have all the best new features I'm looking for at the right price!
Hi Herschel! We can't thank you enough for taking the time to write such a glowing review to us! We truly appreciate the support and your kind words! We're thrilled to hear that our plugins have been able to help you with your business marketing and we hope that they continue to do so! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon!
Best of luck on your future projects! Please don't hesitate to let us know if you ever need anymore help! :)
I have been using PixelFilmStudios for a while, and I've always loved their products. They're easy to use, easy to install, and they offer excellent quality!
Recently, I kept getting an error screen in Final Cut Pro, so I reached out to customer service using the chat. Not only was I connected to a human being really quickly, but they were kind, they helped resolve my issue in literally minutes, and they were super patient with me while I walked through the steps to fix my error message.
PixelFilmStudio is a fantastic brand, and I'm always looking forward to what they will come out with next!
We are grateful for the support, Adam! We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
FCPX plug-in ecosphere has many options... but Pixel Film Studios ranks among the highest for me. They have a wide variety of products, and a very exhaustive FAQ and video help library to get you going. As new Mac OS's have evolved, security and privacy issues have caused some to have some trouble with installs, getting plugs to appear in libraries, etc. This has happened to me on a couple of occasions. Recognizing that every developer has some responsibilities to keep up with Apple's changes in the OS, Pixel Film is diligent and efficient when it comes to maintaining their entire library of offerings, and the help chat has made it clear to me that they care about their customers. Big thumbs up!
Thank you for your awesome feedback, Andy! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
I had a problem where a plugin stopped working after a FCPX update and none of the recommended actions worked. But instead there was another way to go which the support localized instantly and a big project was saved!
Pixel Film Studios is here to save the day, David! We're relieved to know that your big project was saved thanks to the support team's efforts to get you back up and running with your plugin! We wish you the best of luck on your work and hope you continue to enjoy our plugins! If you have any more questions or concerns please visit us in our Live Chats M-F 8am - 4pm or leave a ticket for us off hours! :) Thank you for your support!
I needed help and the customer service rep was great! They were able to talk me threw all the issues I was having and even provide extra help. I really like the short videos that aid in how to navigate FCPx. Thank you so much!
Thank you for reaching out to us Andy! We are so glad to hear that our agents were able to give you in depth support with guides and visual aids! We know how frustrating it can be to run into these issues so we always try our best to make it as streamlined a process as possible!
It can be difficult to navigate through these issues if you have an older system so we're glad we could get them up and running for you! :D
Had an issue with a plug-in, and to be honest I just wanted to get a refund and be done with it. I tried the live chat and was quickly assisted by a human being who was kind and patient, sent me exactly what I needed to do, and made things quick and simple by only needing screenshots for me. Great customer service.
Thank you Dakota for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your plugin!
I have already bought several pixelfilmstudios plugins and I cannot be happier, it has saved me a lot of hours of work and it is super easy to use and install. The technical support is also great, any questions are resolved the same day or at any time using the support chat. I don't put more stars because there isn't, but it deserves more.
It's awesome to get this feedback from you Nacho! Thank you for sharing your positive experience with us! We are always happy to help. Our live chat support is available Monday through Friday from 8 am to 4 pm. If we are closed you can also submit a ticket using the same chat feature and our support team will get back to you ASAP!
PixelFilmStudios plugins are really great!
The support is also very responsive, I had a problem during the installation and the technical chat support fixed the problem in less than 5 minutes.
Thank you so much!
Thank you for the support, Clement, we absolutely love hearing this feedback! Glad to hear that our support team could help get you right back to editing! We truly hope that you continue to enjoy our plugins and if you ever have anymore questions please don't hesitate to reach back out to us! :)
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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Thank you so much for the support, Chris! We are so grateful to know that we are making the editing process easier! We have a bunch of awesome plugins coming out soon so stay tuned!