PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
This summary is generated by AI, based on text from customer reviews
Pixel Films Studio was fast in responding to my issue. They pin pointed the root of the problem and solved my problem within minutes.
The customer service was very good! I had an issue with a plugin not working properly after installation. My issues were resolved and it was a straight forward process with clear direction in what to do. Didn't feel too overwhelmed or anything for the directions given to fix my issues. Love PixelFilmStudios!
We appreciate your feedback, Lorenzo! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
I was having some exporting/graphics issues with a plugin I purchased from Pixel. It's the Handrawn elements mega pack (which is really cool btw). I contacted their support team via chat and had the issue solved within 10 minutes! Now my video is exporting as expected!
Thank you for your support, Mica! We are so happy to hear that you were satisfied with our Hand Drawn Elements Mega Pack plugin and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
For the first time, I faced the need to contact PixelFilmStudio support and I got the impression that I was talking not with an employee of the company on the other side of the world, but with an old friend! I received a detailed answer to my question and advice on how best to proceed, and not an attempt to make more money from me. Thanks to PixelFilmStudio for their product and especially THANKS to the support staff member Alex who helped me with my issue. PixelFilmStudio Forever!
Many thanks for the support, Yevhen! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Supporto di ottimo livello. Hanno eseguito test sui loro computer per garantire la funzionalità del plugin poi mi hanno aiutato e seguito fino alla risoluzione del problema. Grazie
Thank you so much for the kind words, Fulvio! We try our best to make sure that we can give our customers the best support possible whenever you encounter any issues or have questions about our plugins. Our support team is dedicated to make sure that we explore all troubleshooting options to help you get back up and running! We appreciate your support! Please contact us again if you need any more assistance, we would be happy to help!
Pixel film studios Always respond always take the time to fix the problem and always polite and nice and helpful. What more can you ask for?
Thrilled to hear that you are happy with the support you received, Michael! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
Had problems with my plug-ins not showing up or not working properly. They have quite a few solutions posted on their sites, but none worked. Logged in the chat and spend around an hour with me, trying to figure out what was going on (including a folder that seemed to have disappeared from my Library). They were very patient and helpful and now everything is working fine.
Many thanks for the support Denis! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
I just started using FCPX. I was searching for a glitch plugin and landed on FCPX Glitch. Installed it and it did not work :/ contacted support and got help within a couple of hours :)
Thank you for your awesome feedback, Jon! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Chat was very helpful, I am not the smartest with the computers but they were able to walk me step by step even though I was confused and had no Idea what was going on. Then what ever they had me do worked very pleased
So happy to hear that you are happy with the support you received, Ciel! We will always do our best to solve your issue as quickly as possible! We are glad that our customer service agents were able to guide you step by step for a solution to your red screen problem! Hope you enjoy the plugins- please contact us again if you have any questions, suggestions, or concerns! Thank you for your support!
I had a problem where a plugin stopped working after a FCPX update and none of the recommended actions worked. But instead there was another way to go which the support localized instantly and a big project was saved!
Pixel Film Studios is here to save the day, David! We're relieved to know that your big project was saved thanks to the support team's efforts to get you back up and running with your plugin! We wish you the best of luck on your work and hope you continue to enjoy our plugins! If you have any more questions or concerns please visit us in our Live Chats M-F 8am - 4pm or leave a ticket for us off hours! :) Thank you for your support!
Customer Service was amazing! Easy fix for my issue I had! Quality of plugins are incredible as well. Thanks!
Glad to hear that we could help you out fast, Andrew! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help anytime you encounter a problem! Please reach out to us again if you ever need further assistance! We hope you continue to enjoy your plugins!
Pixel Film Studios were absolutely unsurpassed with their service and well as their product. I buy all my plugins for FCP from them. Not only do the plugins work but their tech support especially Chloe makes sure it is sorted out if there is a problem/glitch of any kind. I really recommend their products.
We are grateful for the support, Philip! We are so thrilled to hear that you were satisfied with the support provided by our agent Chloe. We do our best to help each and every customer because we know running into issues with our plugins can be frustrating! We are working every day to improve the experience for all of our awesome customers just like you. Thank you so much for for using our plugins, we hope you enjoy them for years and years to come! Please reach out to us again if you have any more questions or concerns- we'd be more than happy to help! :)
I bought ten plugins a few days ago
Unfortunately I encountered a lot of problems due to the new update of final cut pro.
I therefore directly contacted the after-sales service and I was directly taken care of by the members of pixelfilmstudios. As soon as they saw my problem, they did everything to help me and find a solution. And miraculously after several tips from them, we found the problem and all the plugins have worked wonderfully since then.
Many thanks to their quality after-sales service. I will not hesitate to buy plugins from them!
Ugo
Thrilled to hear that our customer service reps were able to get you up and running ASAP Ugo! We are dedicated to making sure that everyone is able to get back to work as soon as possible should you encounter any issues! Thank you so much for choosing our plugins for your editing needs! Thank you for your support! :) We're sure to elevate the quality of your already amazing work! ;) Happy editing!
I have been using PixelFilm Final Cut Pro X plug-ins for 3 years now and they've been good, easy-to-use and reliable. I purchased the FCPX Stories plug-in a few days ago but when installed, I kept getting the MATTE RED screen problem (attached). The problems were solved after waiting for 2 days and about half hour of intense live chatting with their customer service. No complaints now.
Thank you so much for your feedback S! We are so happy to hear that our customer service team was able to get you up and running with your new FCPX Stories plugin. We understand that it can be frustrating having to wait so long to get live assistance, but we appreciate your patience over the weekend and willingness to work with us through the issues :) We hope you enjoy your new plugin! We appreciate your support!
The customer service person in the chat was AMAZING and definitely went above and beyond to help me solve the issue. I was getting an error in FCPX that wouldn't allow the brush glow to work and i was patiently guided through the whole process and wound up not only fixing the problem, but fixing any future problems of similar nature and also learning a lot about my computer and gained some new skills in the process. Thank you so much. My issue was successfully resolved and i am very appreciative!
We're so happy to hear that Jay! We know how frustrating it can be to have your editing grind to a halt because of technical issues! That's why we are dedicated to going above and beyond and being there for you at a moments notice! We're so glad that we we're able to provide you not only a solution for your FCPX Brush Glow plugin but a solution that would help each and every time you may encounter an issue like this! Please never hesitate to reach out to us, we are always happy to help! Thank you so much for your support and for your amazing feedback!
Все началось с того, что у меня отвалился плагин на FCPX Stabilizer 2.0. Я решил его переустановить и тут столкнулся с проблемой подтверждения электронной почты/Email Validation, написал им на почту, минут через 10 пришел ответ с ссылкой на чат в поддержку, минут 20-30 переписки через Google переводчик все решили сбросом проверки. Красавчики!
Thank you so much for your awesome feedback Pavel! Our customer service agents are here to help no matter what roadblocks may arise- including language! We know that installation issues can be a pain, but we are glad that we were able to get you back up and running ASAP! Thank you for choosing Pixel Film Studios for your plugin needs! Happy editing!
I had a lot of questions/issues regarding a few different plugins and was able to solve all the problems I was having with the help of the chat supporter! Highly recommend!
Glad to hear that we could help you out, Will! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help!
I just upgraded my mac both IOS and FCPX and my Pixel Plug Ins stopped working. With Live Chat, they helped me fix the issue quickly. I am very impressed at the ease of the fix and appreciate how fast it was done. Great customer service and support! Thank you.
We're so happy we got you back up and running Ryan! We aim to always work as fast as we can to help you get right back to your projects in no time. We're happy to know you had a great experience with our customer service team and we hope that every one from here on out is a positive one!
I kept getting this black bar on my video clip when using ProMessage2 from PixelFilmStudios... I had bought this product quite a while ago and noticed the issue but never really paid attention to it until now. I got on with tech support and they had me up and running in a few minutes with a simple keystroke. I am SOOOOO happy that I don't have to buy a whole other product for what I need. THANKS SO MUCH PIXELFILMSTUDIOS!
Tito thank you so much for your support! We really appreciate the time you took to let us know about your experience with our customer service team! We work hard to try and get you back up and running as fast as possible so that you can continue on your projects in no time flat! We're so glad that your ProMessage Vol. 2 is now working perfectly for you and we hope that you continue to enjoy your plugin! We will always be here and happy to help should you ever run into another issue!
After Final Cut Pro updated in the middle of a project... Pixel Support was right there to get me up and going again. Customer support was fast and easy!
Thank you so much Brandon for your support and for taking the time to reach out to us! We are always happy to help and we're so thrilled to hear that our customer support team was able to get you back up and running in a flash! We are here for you, please don't hesitate to reach out to us again!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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Thank you so much for your wonderful feedback Michael! We are glad to hear that you were able to get your issue fixed in a flash- our customer support tries hard to make sure we can get down to the root of the issue as fast as possible so you can get back to working on your projects as soon as possible! Please feel free to contact us again if you have any questions or comments about our plugins! We hope you'll continue to enjoy our products!