PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
This summary is generated by AI, based on text from customer reviews
I was having an issue installing an effect. I tried troubleshooting via a link provided on the website, but that didn't fix my problem. The chat support person was super fast and clear in providing the solution to my problem. We had my issue solved within 7 minutes!
I have quite a few products from pixelfilmsudio and never had issues and even if something is not working after updates of FCPX they fix it very quickly!
Will continue using their pluggins as they are awesome!
So happy to hear that you are happy with the plugins, Sergey! Thank you for the support! We will always do our best to solve your issue as quickly as possible! Hope you are still enjoying the plugins and we can't wait for you to see what else we have in store for you and the FCPX community!
Using their chat system, and sending screenshots back and forth, helped me find the reasons why the plug-ins weren't working. For reasons unknown my Mac didn't have the folders. I tried everything on YouTube to figure out the problem but nothing helped. Thankfully, PFS helped me out with that, and my transitions worked like a charm. Can't thank them enough for it.
Glad to hear that we could help you out, Alexander! Most issues can be resolved pretty quickly with all the right information and those screen shots always help! We will always do our best to get you up and running as soon as possible! :) We hope that you have a ton of fun utilizing your new transitions!
I've been a huge fan of PixelFilmStudios plugins for a little over a year now and they have definitely helped elevate my projects to a more professional level. They are all pretty easy to use for the most part but the few times I've had problems figuring it out I've been able to turn to their live support and get squared away pretty quickly. I'll definitely keep purchasing plugins for them!
Thank you so much Jason for your continued support! We're happy to hear that all of your experiences with our customer service team have been positive and that our plugins are helping to bring your projects to the next level! The tool is only as good as the creator however and we just know you're creating some incredible work! We have tons of awesome new plugins coming up so keep an eye out for them!
Die Plugins sind günstig und sind für mich Super in der Anwendung.
Der Support hilft sehr schnell, bei Problemen und immer zu meiner Zufriedenheit.
Vielen Dank dafür!
Vielen Dank für Ihre Unterstützung Carsten! Wir freuen uns über Ihr Feedback und hoffen, Ihnen lange Zeit tolle neue Plugins zu den bestmöglichen Preisen anbieten zu können!
I had trouble with one of my pluggins and the customer service chat person helped me tremendously in finding a solution to my problem. The chat person was very patient and knowledgeable. Great service!
Thrilled to hear that you are happy with the support you received, Sam! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to help guide you through any fix! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I've been a customer for so long I cannot remember, besides the amazing products, that are relevant, helpful, original and always up to date with trends and audiovisual needs, the support is A-MA-ZING! In all these years, I only had a few minor issues, and I always got a solution immediately, and this is a game-changer because when you are editing, you can't stop, so THANK YOU! Thank you for always being there! And now whit online support, the last time I needed help, it was by email, but even then, the solution arrived immediately. THANK YOU!
Thank you Nuno for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! The most important thing is making sure that you can get back to work ASAP so you can keep creating awesome videos! We hope you continue to enjoy using your plugins, please contact us again if you ever have any questions or need assistance with your products!
I purchased the ProGun plugin. Among the good variety of included presets, the mini fire blasts and bright flashes made gunfire in my Final Cut Pro X look awesome. They were very effectively integrated (appearing right in the titles area of FCPX), were easy to use and had many adjustments to make each effect unique. Before finding this success, I experienced the issue of a solid red error screen when attempting to composite items onto my timeline. Pixel Film Studios' website had a section which was easy to navigate for possible solutions. All types of problems were neatly categorized, accompanied by a guide video and/or clearly written instructions. After troubleshooting through those means to no avail, I followed through to after hours support and was put through a ticket system. The response was fast and included info that allowed me to ensure my problem was resolved. I would buy more plugins from Pixel Film Studios and feel secure under their wing of support and tutorials. One thing I would hope is that the plugins are improved to fit more smoothly (without technical problems) into the newer versions of FCPX.
Thank you Dean for your support and for your amazing feedback on our ProGun plugin and customer service!
We're so happy to hear that our ProGun plugin is not only providing you a good variety of presets to work with, but ones that you find unique!
We're happy we were able to help you in resolving your red screen error and that you were able to find help within our help sections as well! No worries at all Dean we will always be striving to improve on our work in order to ensure you the smoothest experience possible and will be working hard to make sure we're prepared for future updates to FCPX!
My support from PFS was awesome! I reached out because I recently bought a new FCP X plugin (Pro3rd Shift) but couldn't get it to work after installing. My support member knew exactly what the issue was (my Mac was missing a folder in the OS system), showed me how to simply create the missing folder, then install the plugin. After that my issue was resolved and now I have some really cool a$$ lower thirds for my client's video! I highly recommend them!
Awesome! That's what we love to hear Christen! We're so happy to know that you're enjoying your Pro3rd Shift plugin and that we were able to get you right back on track on creating your masterpieces for your clients! We hope you have a ton of fun utilizing it on this and many more projects in the future!
So my computer hadnt installed the plug ins properly and I was getting the red error warning that meant plug ins were missing. I waited for the support help (4pm UK time) and was quickly helped to resolve the issue. Using screen shots it was very easy to resolve. I can get back to editing now. Thank you
FCPX Text Animator
Fantastic news, Kieran! We're so happy to hear that we were able to resolve the issue quickly for you! We hope that you are enjoying our plugins and thank you so much for supporting us!
Now get out there and make some awesome videos! We are here if you ever have any questions :)
I teach film at a small community college and we had a dino version of ProWall, that did bot allow us to upload - worked with the online chat and they were amazing and fast, and helped us get the new rebuilt upgrade of the program for free even after all the years have passed since buying the original! Great customer service, great company, great FCPx plug ins!
Hello Caroline! Thank you for taking the time to leave us your awesome feedback! Our customer service agents are more than happy to get you up and running with a plugin, especially if it's a bit outdated, we'll always see what we can do to make sure that you're satisfied with your products as the years go by! If you ever require any more assistance please feel free to contact us again! We are happy to help!
We would have been done in 1min if it wasn't for me being slow, very nice and clear instructions, super easy to follow and done in no time! Thank you, Luka
We appreciate your kind words Luka! We try our best to make sure that we can get you up and running as soon as possible! If you need more assistance please feel free to come back into our live chats, which you can access via the chat bubble on our website! They are open Monday - Friday 8AM - 4 PM PST and ticket support is available off hours. Thank you!
Having purchased some plugins for a project I had nothing but trouble trying to install them. I had a live chat with the support team and they helped me fix it within 10 mins. Could not be more pleased!
Now off to create Christmas based masterpiece!
We're thrilled to hear that you had a wonderful experience with our support team Ryan! Thank you so much for the awesome feedback! We always aim to get you back up and running in a flash so that you can get right back to your editing process. We hope that you have a very merry time creating your Christmas Masterpieces! Enjoy!
Okay so first of all, if you're working on a Mac and FCPX, these guys are the masters of FCPX plug-ins. They've a massive choice of slick, modern and professional products. But more importantly, is that they have a HUMAN support staff 9-5. Who are super patient and take the time to walk you through any issues that arise. Macs and FCPX will always update — and plug-ins need updating too, so they walk you through any plug-in updates or fixes needed. In my case, I had a problematic folder set-up on my computer (which is an issue on my side) and they patiently walked me through many scenarios to help identify the issue. Excellent and very helpful!
Thank you so much for your incredible feedback Stu! We are so thankful for your kind words, our customer service team works hard to make sure that we can provide you with the best service we possibly can! We hope that you continue to enjoy all of your purchased products and if you ever need more assistance, we will gladly help you with any questions, comments, or concerns :) Thank you for being an incredible PFS Fan!
Love the good looking smooth products and easily resolved an issue with their live customer support!
We are happy to hear that you had a positive experience with our support agent, Byron! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! If you ever need any more assistance please feel free to contact us again!
Pixel Film Studios is the best FCPX plugin company. Tops in products and service. I rely on their plugins every day. I'm an Emmy Award-Winning editor, and their plugins make my work so much easier! I used their plugins to make a SECOND Emmy-nominated film this year. Love, love, love this company!
Thank you for your awesome feedback, David! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
I rarely write a review but on this occasion I just had to.
I updated my Final Cut Pro to the latest version and unfortunately it deleted the excellent Pixel Film Studios Wedding Flora plugin and folders. I contacted Pixel Film Studios support on a Saturday expecting the earliest reply to be Monday and was pleasantly surprised to have a response a few hours later.
They provided an easy to follow step by step solution and I was up and running again in no time.
Brilliant support and great products.
Many thanks for the support Paul! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Pixel Film Studios provides great customer service. They are fast and customer-oriented. I have been buying their products for a couple years now and I am very happy with the product/service.
Thank you for your kind words Joanie! We are so glad to hear that you are satisfied with your Pixel Film Studios Plugins and our customer support! We try our best to give the best help we possibly can and it warms our hearts to know that you are satisfied with our service! If you ever need any more help please feel free to reach out to us again! We appreciate your support!
I had an install issue but my problem was solved quickly and efficiently. Only note... the "live support chat" link is difficult to find on the Pixel Film website. Thanks!
We appreciate your feedback, Casey! Our customer service agents work hard to make sure that your issues are solved as quickly as possible so you can get right back to your projects! We will suggest to our web developer to try to make the site's Live support chat easier to access- however if you are ever having trouble with finding it, you can use the link https://bit.ly/PFS_Support! Please feel free to visit us Monday - Friday 8AM - 4 PM PST for Live Chat, or leave a ticket for off hours support. We will answer as soon as we can!
Pinged up the LIVE Chat and they fixed my issue in 15 mins. Amazing people. Know what they're talking about.
Thrilled to hear that we were able to resolve the issue quickly for you, Maheep! We hope that you are enjoying your plugins! Thank you so much for supporting us! If you ever have any more questions, comments, or concerns, please reach out to us again via our Live Chat and Ticket system which is available on the Pixel Film Studios website in the chat bubble at the corner. We would be happy to help!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the support Shana! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!