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Canada
1 review
1 helpful vote
Follow Kelli C.
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I have dealt with PayPal for many years and have never had a problem. It is very upsetting to discover what a fool I've been. They are dealing with companies that use false advertising to sell to people. When you provide picture evidence of such false advertising to PayPal, they do nothing to stop it. They do not care. Yet they tell us how safe it is to use PayPal and how they will fight for your rights. Please inform everyone you know to stop using PayPal and hopefully we can put an end to this deceitful company.
I will upload photos of the pages showing what I bought and what I received. Clearly shows false advertising. But PayPal stood by the company and said I had to pay to return something I never ordered.

+2
Date of experience: August 9, 2020
Florida
1 review
0 helpful votes
Follow Judith T.
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I've been using PayPal for more than 10 years, and have never had a problem; much the reverse. They have actually gone to bat for me when I was scammed, and refunded money to me out of their pocket, not the vendor. This was not an eBay transaction. I used them to pay for an online purchase that turned out to be a scam from China. They were simply the payment vehicle. They still refunded my money. I can't say enough about their efficient communication or the excellent service. It was time consuming, but they were responsive and helpful. 5 stars!

Date of experience: August 6, 2020
Illinois
1 review
8 helpful votes
Follow Jeremy W.
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PayPal is terrible
June 11, 2019

Don't try taking money out at Walkart through their barcode method. All you get back is a confused cashier (a Walmart problem that PayPal only adds to) and a slip that says unable to process transaction even though everything in your account is verified and checks out, and the money is available. I've had nothing buy problems with PayPal and I'm just going to give up on them. Thanks for the effort, PayPal, but you just don't really care at all. You've lost another customer, but I don't suppose that really matters, you billion-dollar money house. Have a great day.

Date of experience: June 11, 2019
Netherlands
1 review
6 helpful votes
Follow Guido M.
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This application only continues in the market because it's the only thing that people know.
Can't change the application language
Customer service doesn't exist
The fees are HIGH and they flag your account as a seller really easily
They hold your money for up to 21 days
Every time I had to receive money from friends (sadly PayPal being the only way they had) they charged me a lot.

If you can avoid using PayPal, please do. Stop giving more money to those rats

Date of experience: April 12, 2023
Washington
2 reviews
1 helpful vote
Follow T L.
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Their "Theft Policy" is that they will steal from you if you're a seller. I just sold a $2000 camera on Ebay. The buyer had remorse, so I logged into Paypal to refund him. Paypal is going to keep my approx. 4% ($68) transaction processing fee just because they can. Ebay is taking over payment processing from Paypal, and Paypal is taking it out on their own customers.

Date of experience: July 15, 2020
GB
7 reviews
1 helpful vote
Follow Snow B.
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Rapid payment service
January 28, 2022

Actually, I have tried plenty of various payment methods and payment service but I have never faced something more convenient than paypal. In my opinion, paypal owns everything that you need for receiving and transfering money around the whole world. Moreover, all people around the world have their paypal, at least those ones who live in progressive countries. Of course, sometimes it might be quite inconvenient to transfer money, nevertheless I have never faced any issues with paypal. Everything is executed pretty fast and the recipient always tells me that the money was got.

Date of experience: January 28, 2022
North Carolina
1 review
0 helpful votes
Follow Jessica R.
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After they locked my account and said that it could he 180 days till a review and informed me I can't send receive or transfer my money I'm now behind on bills as my paycheck is direct deposit into PayPal. They have been absolutely no help! Can't even tell me why my account is locked, what went wrong or when it will be fixed. They are just holding 2k of my money for a undisclosed reason. Absolutely complete bs!

Date of experience: February 9, 2022
Ohio
1 review
0 helpful votes
Follow Jordy Q.
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PayPal is extraordinary compared to other trade programming out there for both business and individual use. Their online site and portable application are both simple to utilize, when both paying and mentioning installments. PayPal has been my go-to installment technique for more than 2 years, and I've never had any enormous issues with it. I've generally get installments to my financial balances inside an opportune way, and their client assistance group is useful too.

Date of experience: July 27, 2022
Mississippi
1 review
0 helpful votes
Follow Felicia H.
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The resolution center is terrible! My problem with a merchant escalated to the resolution center, they do anything. They closed my case without even notifying me. Now I am out of my hard earned my and to top that off I never received my item. PayPal stinks. Don't use them and order from vendors in the USA.

Date of experience: June 24, 2020
Maine
3 reviews
6 helpful votes
Follow ramazan b.
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I purchased an electronic device from tinydeal.com and paid via paypal for my payment security. But the parcel did not deliver me and paypal confirmed the payment to seller even i informed them and warned them. Be aware of Paypal.com services, it is not for buyers, they serve only seller with commissions."

Date of experience: July 30, 2014
New York
1 review
0 helpful votes
Follow Arthur R.
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I've been looking around for a lead solution for my office for close to a year now. In the past to use Pillow and was OK but it's from expensive. I was introduced to pay pal by one of my partners and I'm glad that we made the decision to move forward.

Date of experience: March 20, 2020
Australia
1 review
1 helpful vote
Follow Alex S.
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Has sold my Polar 600 watches through ebay. After buyer has kept it for a couple of weeks and decided to return it, PayPal just withheld my money, gave me a notice on negative balance and that was it. No rights for sellers to dispute or refuse to refund. Unfair and unjust.

Date of experience: January 18, 2021
New Hampshire
61 reviews
313 helpful votes
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What is english anyway?
December 20, 2016

First off, bad policies. A friend sent me some money via paypal that she owed me. But surprise! It would only take 5 business days for it to clear! Well the money was intended to be used for a bill that was due in 2 days. So I called them up & got a chinese dude who barely spoke any english, & he told me that was their new policy so to make sure it's not fraudulent. Ok so my bill was paid off late & I got a late fee thanks to paypal.
Paypal needs more american employees. I speak english I expect an english speaking customer service agent. Not some guy 9,000 miles away.
I question you sometimes, Paypal. -__-

Date of experience: December 19, 2016
Tennessee
1 review
0 helpful votes
Follow DOUGLAS A.
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They were more interested in their 'bottom line' than they were in helping me recover from proven scam.
After a month of dealing with them, I decided terminate my Account with Paypal.
The CCard Company was very helpful.

Date of experience: June 27, 2022
GB
3 reviews
17 helpful votes
Follow Ben P.
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My experience of PayPal is excellent from the efficient and knowledgable staff who are genuine and not false with scripts to read from like some telephone reps. They protect the customer in disputes where the seller has operated in certain unacceptable ways which do not adhere to trading standards. PayPal can control these situations by holding the customers money under the appropriate conditions and can enforce a full refund from the seller within a time scale if the seller has failed to meet selling requirements.

Date of experience: February 24, 2014
Texas
1 review
0 helpful votes
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PayPal is trash
March 23, 2020

PayPal Is slow on payments if you like waiting 7-14 business days to get your money then great. I had two wait 3 weeks for a payment to clear lame. PayPal my message to you. Your getting swept under the rug like a piece of dust forgotten in the stitches of time beucase your service sucks so much $#*! crack.

Date of experience: March 23, 2020
Illinois
1 review
2 helpful votes
Follow Scott C.
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I started using PayPal a couple years after it was established, it has never caused me any problems and always works. Perfect for paying for things together with your friends, family and large groups in general. Never once I have worried about the security and safety of my financial business with them. It's a no-brainer if you don't have it.

Date of experience: June 9, 2019
Maryland
1 review
0 helpful votes
Follow Clarence M.
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Apparently, PayPal's fraud mechanism has again arbitrarily determined that one of my employees is not the actual owner of their PayPal account but instead a hacker and locked him out until proper documents can be sent in for verification. As the client account executes large payment transactions via PayPal, the lockout hinders their account representative who is now no longer able to function and the client's business is impeded. As this is the second time PayPal has disrupted our business operations, we will be migrating clients with significant monetary transaction history off of PayPal and unto more conventional financial platforms. PayPal was once great, but increasingly they suffer from the same fraud paranoia that infects some banking institutions.

Date of experience: January 19, 2022
Canada
1 review
6 helpful votes
Follow Joshua B.
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And their cust serv people have no clue or ability to help. All they do is walk you through the things you've already tried and then recommend you wait 48 hours and try again. When that doesn't work and you get fed up they call you a liar and incompetent for being unable to follow their stupid instructions. There is no escalations team for dealing with issues at a higher level, and the people who work in cust serv don't even have access to accounts.

They stole over $1000 from me.

Date of experience: April 5, 2021
Ohio
31 reviews
225 helpful votes
Follow Jesse G.
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I have never had any problems with Paypal. I use the site on a regular basis to pay for ebay transactions. I find it very useful for that application.

I don't use paypal in many other forms. I will say for payment to sellers for items and such it has become the Ebay norm. You almost always have to use paypal now. Which I don't mind it's easy to do and use.

Good site if you can find uses for it.

Date of experience: February 21, 2010

Overview

PayPal has a rating of 1.3 stars from 2,133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
616
value
559
shipping
238
returns
277
quality
524
+430