Pawrade has a rating of 3.9 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pawrade most frequently mention entire process and great experience. Pawrade ranks 26th among Pets sites.
I had a good experience with all of the people involved in my process. They all made sure to answer any questions I had. When I went to pick up my new puppy I had no trouble doing so. It was an easy smooth process that I would recommend for anyone looking to add a new addition to the family! My pup was a little older and they made sure he had all his shots on time before I got him and he was pretty much potty trained!
We purchased our cockatoo Birdie from Pawrade! She is just a dream come true for our family. She is so social, she loves everyone and is the star of the show wherever she goes. Everyone at Pawrade was so helpful, all of our questions were answered and we even had a zoom call with the breeder so we could see our girl before she came home. I recommend Pawrade to everyone!
Hey Blake, Thank you so much for the kind words and wonderful review. We are so happy to hear that you are so happy! We wish you many amazing adventures to come with your new best buddy!
My order was completely as described. I asked for video and it was matching my puppy. Delivery was scheduled as promised and I could see my puppy travelling during 2 days. We are very happy with our decision to use Pawrade
Hey Nadia, WOW what a cutie you have there! We are sure you are going to have so many fun filled days and adventures ahead with your new buddy. Thank you for choosing and trusting Pawrade!
Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out but I had already paid and asked for a voucher so I could look at other pups. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose an adorable corgi pup. He was 11 weeks old when I received him. He's already made friends with both my older, grumpy Maltese, and my younger excitable Golden Retriever. The delivery wait was totally worth it. I've had him for over a week now and he is seriously the cuddliest and most well behaved puppy I've ever had. He already knew the name I chose for him and was already peepad-trained!
Hey Amber, thank you so much for the kind words. There are sometimes bumps in the road but we truly do try our best to smooth them over. We do so appreciate your patience and understanding and continuing to work with us to get you your amazing pup! Thanks again for choosing and trusting Pawrade!
She was delivered with parasite from a breeder in Indiana. Her name was Cora the paperwork said Donna. We are still fighting with the parasites. The delivery was delayed because of parasite. I bought insurance to help with the cost. They need to check out these so called breeders. It's like they know you fall in love with the dogs purchased and can't send back. Not sure even with insurance what my cost will be for my share. I should have checked out the ratings of these organization before hand. Shame on me, but shame on them for helping sell sick puppies. King Cavaliers are friendly dogs but she acts like she may have been abused not physically but mentally. Do not use these company. Now I'm making payments not only to the Vet but to the company I received the loan from. Since I'm not even sure I received the dog I purchased since it had one name on the website and another when received.
Hey William, we have reached out to you several times and gotten no response. The Health Guarantee manager has requested you send in your documents for review as I can see in our recorded communication. We are very sorry to hear of the Coccidia your pup has. Parasites are very common in pups and it is something we specifically address with all of our customers as we prepare you for what to expect with a new pup. This is also covered under your health guarantee. You simply go to your Petpay account and open a claim and provide your vet documents for reimbursement. We cant help you if you don't respond to us. Also all of our pups have 2 names that we record and document. The breeder assigns a name for their personal use and marketing and we assign a name that is specific to Pawrade so that we can track the puppies in our proprietary system. That is why you may receive a document from the breeder with the name they assigned but it is absolutely the pup you chose. Again, please reach out to us by sending your vet documents to support@petpay.com.
Breeder & company involved 9 days later no flight info no returned email or text would never do this again. Pls if you fall in love run! Do not go throu this company. Not only do I have to dispute my C.C I have to tell my husband we are not getting our puppy. Shame on me for not doing my homework. This will happen to you. Don't think different! Read the reviews. Look else where. I promise you will be less stressed out. If only I did my research ahead of time. Pls look elsewhere. It's a lot of money to be dealing with inconsistency and NOT knowing when the pup will come. Also as I have read. Most puppies are not healthy. Now what do you do? I googled this company on the better Business Bureau. Nothing came up. I also searched on their website for scams it didn't come up. Regardless! It is not worth the headache or stress. Pls…. Look everywhere
Do not purchase a pup from this company. I purchased a pup, 6 months later we found that she has a genetically malformed femoral head. We now are battling this horrible company to get assistance with her medical costs and necessary surgery. Horrible experience, just horrible. They do not have you or your pups best interests at heart and are incredibly dishonest and sell unhealthy pups. I would give them zero stars if I could.
I read so many great reviews on Pawrade site.
For me, unfortunately, experience was not as successful as for other puppy buyers. Even though it's stated that the puppy is available at nine weeks old I had to wait for another extra month.
I asked if I can chat with the breeders, but never received a response.
Paperwork was overwhelming, plus to that I had to submit my photo ID, plus! Take a picture of my face and submit my selfie! To me it was ridiculous!
One week before transportation was set, I received a call that my puppy has pre-existing condition (open fontanelle). I had to sign papers that I will not file health claims.
In two days after that I received another call that my puppy has undescended testicle and I have to sign papers about another health condition.
I've got an impression that Pawrade company trying to push defected puppy! I really believe they getting puppies from puppy mills.
Pawrade/PetPay were very easy to work with and our puppy Rachel is just perfect! We waited a few days to write a review because we wanted our vet to check her out. She is happy & healthy as promised! Communication during the process was pretty good overall, I had a lot of questions and they answered all of them. I would recommend Pawrade if you are looking to add a puppy to your family! The process was easy and secure with PetPay!
Hey Virgil, we are so happy to hear that you are so happy with your new pup and the Pawrade experience. We really do try our best to make the process as seamless as possible. We wish you many fun filled years with your new best buddy!
The communication was great and they really cared about the pets and walked me through every step of the way.
Hey Ray, thank you for the positive review. We really do our best to help our customers find the perfect furry friend for them. We wish you many fun filled adventures!
This company does NOT provide vetted breeders and puppies that are up to date on shots. My 14 week old puppy came with ONE parvo shot and ONE combo shot and TWO rabies shots. Additionally, when I tried to file a claim, I was advised that they would only reimburse me for 1 shot. My vet is appalled that they would transport a puppy that is NOT protected from life threatening illnesses. When I posted on their social media page they deleted my comments which 100% confirms that this company is completely illegitimate.
All of our breeders are carefully vetted and we hold them to very high standards. But anyone can have an occasional error. Jennifer's pup did miss one shot, an honest mistake by the breeder. It is illegal for a pup to be taken from its mother and transported until it is 8 weeks. Jennifer's pup was 14 weeks. No pup is fully vaccinated until 16 weeks. So we are not sure how Jennifer's vet is making his assessment. Does he believe that no pup should go to a new loving home until it is 16 weeks and fully vaccinated? That is completely contradictory to USDA requirements and the recognized standard practice of every reputable breeder. Jennifer's vet also insisted that the pup missed two shots. We provided documentation that that was not true as we were more concerned that the pup would get over vaccinated which can be dangerous. Jennifer and her vet refused to acknowledge the documentation. We finally just relented and agreed to compensate for the two shots so that the customer wouldn't feel they had been wronged. We asked Jennifer to follow our standard practice and open a Health guarantee claim and provide her vet documents for reimbursement. As of today, 1-31-2023 we still have no further communication to resolve this. Jennifer has instead gone to multiple different sites to post her inaccurate version of events. It is also important to note that other than the missing shot tht we agreed to pay for Jennifer's pup was completely healthy by her own admission.
The reviews sounded great. I wanted an older, socialized dog with basic potty training. Was told this dog- a 16 mo labradoodle was gentle, sweet, bright. She went into extreme over the top- dangerous- fear of strangers/new places mode the minute she arrived. Destroyed my house. Started howling 24/7 (on video). When asked about trying but having a back up to return her since this was Such Extreme behavior- they couldn't get anyone out for 5 days. Tried working with her on extended lead which wasn't going well but because impossible when she somehow tore off the lead from her collar. Shredded her crate. Bit me. First retrieval service would not take her because "/too vicous, snarling"… I was left alone at 1:30 in the am with a vicious dog- scared in my own house. The next day- with vet advice- we dosed the dog with Benadryl to calm her so a leash could be reattached. This time it worked but it took meds to do it. This dog was not at all socialized and petrified. Company had no refund policy. My only other option was to call Animal Control which would have put her down. So I paid transport return cost and she is back at breeder's. Pawrade says I didn't treat her well and she showed no signs of fear or viciousness. Not what I signed up for. Have it on video. Save your self a heartbreak. Do not deal with Pawrade. Strongly suspect backyard breeder situation.
After changing travel days. Now on day of puppy pickup, the company has ghosted me. I tried to message them multiple times with now reply. And at 11pm they tell me puppy might be picked up the next day to be driven to me. This is after they pushed me into having the dog driven when I wanted her flown to me. Next step I'll be reporting their scam delivery habits to the bbb.
Nice, responsive staff but no genetic screening required from breeders. Likely use puppy mills despite claims.
This company is only looking for making money at expense of people who is looking for a dog and doesn't have enough information to get an animal locally. Don't get in trap research more in your city, visit a shelter or I suggest to visit craigslist.org there is a lot of people who announce dogs there if you really want to buy one.
I naively pay almost four thousand dollars to this company to hopefully get a dog. Once they received the money they started behaving different regarding to the process of delivery of the dog. At the end I disputed the charge in the bank they reimbursed me the money for the dog but they charged me 1000 dollars transferring the debt to a debt collector icsystem.
I strongly recommend you to not put money in this kind of websites. If you want to be sure you are getting an animal in good conditions visit a local breeder or even a shelter. It's going to be much cheaper because apart of my bad experience dogs prices are very inflated in this website. Just be patient an you will find a good dog, at the end I decided to pay them the 1000 dollars just because I didn't want more problems but if you don't want to fall in these kind of issues don't buy dogs online specially not in pawrade...
Hey Marino,
We are sorry to hear that you were not happy with your experience with Pawrade. Your review however is not a fair or accurate representation of what occurred when you purchased a puppy with us.
During your interaction with our sales representative your are given a thorough explanation of how our process works and what specifically is required of you as a buyer. If you choose to purchase a puppy you are then directed to read our terms and conditions of sale as well as our 3 year health guarantee and If all is well and meets your approval You are then given the opportunity to sign a contract to purchase the puppy. You chose to sign the contract, purchase the puppy and pay for the puppy as well as the travel service to have the pup delivered to you.
It was explained to you verbally as well as in writing how the travel process works. Your puppy is required to undergo a comprehensive health exam and receive a state certified Heath certification before it can travel. It takes a bit of time for the breeder to get the pup to a vet appointment. Once this is completed your travel is then scheduled. In your case you chose air cargo. This requires coordination with the breeder, buyer, and the airline to agree on a date that will work for all involved. This generally takes about 14 days and this was all disclosed to you as well. You purchased the pup on 8-31-2021 and then disputed your charge on 9-6-2021. You claimed that because your pup had not been sent by that time that it must be a scam. Our staff reached out to you on several occasions and explained everything to you again. You chose to move forward with cancelling the sale knowing full well that there was an administrative fee that would apply. You were given a refund of all money paid minus this fee that is absolutely not any where near $1000.
We at Pawrade do our best to make sure that all our customers receive a happy healthy puppy. We made every effort to do this for you. But some patience, understanding, and cooperation are required by the buyer as well. Delivering a live animal hundreds or even thousands of miles away in a safe and efficient manner is a complicated process that we cannot compromise on for the sake of speed.
Charlie
Assistant Operations Manager
Answer: Check us out on Trustpilot where we have a 4.7/5 star rating and thousands of 5 star reviews.
Answer: John please reach out to your concierge in the message center or your breeder directly. The breedr's contact info is on all the health certification documents.
Answer: Check us out on Trustpilot where we have a 4.7/5 star rating and thousands of 5 star reviews.
Hey Alyssa, we are thrilled to see your review and endorsement! 10/10!?!?!?!?! Thats amazing! We will take it! Serioulsy, we really do all we can to make everything as smooth and stress free as possible. Its really satisfying to hear that all went so well and that you have your new very handsome Buddy!