Pawrade Reviews Summary
Pawrade has a rating of 3.9 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pawrade most frequently mention entire process and great experience. Pawrade ranks 26th among Pets sites.
We love our new puppy! Pawrade was a bit cumbersome. I appreciated the encouraging help from Donna. However, I feel like every time I opened the posting board. I had a message from a different person. One regarding billing, one regarding travel, one regarding Pet insurance, I think I even had a message from a manager. It made it very difficult to get all the needed information from one person. I would've preferred having one representative help me with all aspects. One of the drawbacks of the Pawrade Puppy site is that there is no indication where that puppy comes from. We wanted to go and pick up our puppy in person. It was very expensive to go all the way to Indiana. If we had known where the puppies were from, it would've helped immensely to cut down the cost. An example of not getting information from one person was finding out the area where the Breeder was at the last possible minute. It was nerve-racking, making travel plans and not knowing exactly where we were headed until 5 o'clock the day before our plane took off. I know there is security concerns for the Breeder, but a city location should at least be provided. Also on the site, it should clearly state that the puppies are for family pets only. We were interested in getting a dog that could be bred. We found out after the fact of purchase that approval had to be given by the Breeder. Someone from Pawrade helped us figure that problem out, and we were told that the Breeder would be informed. When we arrived to pick up the dog, the Breeder was totally unaware of us purchasing breeding rights. We worked it all out, but it was very stressful not to have that provided information in advance. I do hope that my experience will enhance your business and make purchasing a puppy from Paul Reid a little less stressful.
Very positive experience from start to finish. Our sweet pup was driving halfway across the country and arrived safe and well cared for.
Matt, thank you so much for sharing your positive experience! We're thrilled your little guy arrived safe and happy, and we truly appreciate your trust and kind words. We look forward to supporting you both in thefuture!
I found the dog I wanted paid for the dog and paid transporting fee. My puppy was soooo cute and sweet.
Thanks so much, Ashlea! We’re delighted the process was smooth for you and that your new puppy is bringing so much joy. It means a lot to know how happy you are with your adorable new furry friend!
Brie arrived a week ago 8 weeks old, my second Shetland Sheepdog after Honey. Brie was well taken care of, the private vet completed her wellness exam the day she arrived. Brie adjusted perfectly eating, drinking, playing and sleeping.
She already understands to potty in the fenced backyard. She brings me endless joy!
My Honey and My Beau, a Basset Hound were also adopted from Pawrade.
The breeders are trustworthy.
Renee, it’s wonderful to hear that Brie has found such a special place in your family alongside Honey and Beau. Knowing that trust and care shine through every adoption means the world to us. Thank you for sharing your story and for your continued kindness—it truly makes our work so fulfilling!
I had a great experience with this Pawrade. I appreciated the professionalism, caring attitude, and clear communication provided throughout the entire process. I found the staff to be helpful and knowledgeable which made the adoption process smooth and stress-free. I also appreciated the regular updates and coordination provided, ensuring a positive experience. The transportation service was excellent. Upon arrival, my puppy was clean, well-adjusted and healthy. I appreciated their timely updates, arriving at the designated time, and ensuring my pet arrived safe and sound. I highly recommend Pawrade.
Thank you so much, Paul, for your wonderful feedback and kind recommendation! We're truly grateful to hear that our team’s care and communication made the process smooth and joyful for you and your new puppy. Wishing you both many happy moments together!
The experience was very detailed and all bases were covered to completion. The company delivered on promise. Great experience and an adorable baby girl to join the family. I was never left in the dark about anything. Shes a love bug.
Dean, thank you so much for sharing your wonderful experience. We feel lucky to have been part of welcoming such a lovable addition to your family, and we’re glad every detail met your expectations. Please know we’re always here to support you and Baby Sasha along the way.
After our pup was ready to leave mom we received our new little boy in two days from the transport team Wag's on Wheels. He traveled well and was a happy and bathed little guy when he arrived. He is already using the potty pads! Communication with the Pawrade was great every step of the process. Extremely satisfied with our new bundle of joy.
John, thank you so much for sharing your wonderful experience—we’re overjoyed to hear that your new little boy settled in so happily and that our team was able to support you smoothly throughout the process. Your kind words mean the world to us, and we truly appreciate being a part of adding joy to your family.
I had a great experience with Parade. Everyone is knowledgeable and very helpful. I found my puppy and I reserved her. They guided me through the process and she was delivered to me at my home. They only use reliable breeders that are monitored. I was right to trust them. I would and will recommend Pawrade to my family and friends and anyone who asks.
Thank you so much for your kind words, Terry! We’re thrilled to hear you had a smooth and positive experience finding your new puppy, and we truly appreciate your trust and referrals. Looking forward to supporting you and your furry friend for years to come!
We are so over-the-moon happy with Poppy (Arianna)! She is so beautiful, happy, loving, and healthy. Express Puppies was truly awesome delivery, and recommend them for anyone getting puppers. Thank you again for such a beautiful experience! đź–¤
Ana, hearing how happy and bonded you are with Poppy truly makes our day—she's so lucky to have such a loving home! Thank you for trusting us and sharing your experience; we're grateful to be part of this special journey with you both.
This a wonderful experience it was my misunderstanding of the Insureance. I love my dog. He is just what they said he would be the delivery was what they said it would be everything was.
Thank you so much, Rosemary, for your kind words and letting us be part of bringing such a wonderful companion into your life. We truly appreciate your feedback and look forward to staying in touch as you enjoy every moment together!
Every thing was so smooth! We had the best service rep Lois who answered every question and reached out frequently! The transport company was so caring and stayed a few minutes to answer any question we had, Christien was the best at Puzzle Piece Transport. I love how Pawrade does everything to ensure the pups go to a good home. I highly recommend!
Thank you so much, Rebecca, for your wonderful kind words! We’re delighted that the team and our transport partners made your experience seamless and enjoyable. It means a lot to us that you feel confident in the care we take with every pup finding their perfect home.
We bought our second furbaby from Pawrade! I really felt they gave me peace of mind at a time when I emotionally was experiencing a difficult time in my life. We are so happy with our new frenchie baby! I took him to my vet and ended up recommending them to another person who noticed our baby was so happy and healthy. As a military mom, we prepare ourselves for the worse but it's nice knowing they were there as a steady hand when mine was too weak. Thank you Pawrade for the excellent service... again!
Charlette, your heartfelt words mean the world to us, especially knowing we could be there during a challenging time. We are delighted your new frenchie is thriving and honored by your recommendations. Thank you for your continued trust—we look forward to being a reliable part of your pet family’s future!
From our first phone call everything was great. We received emails keeping us informed with helpful information. We even got a picture of our little puppy that was recent. We received text messages as well to make sure we saw our emails. Everything written of our little lady was spot on. We will recommend Pawrade to friends and family.
Thank you so much, Julie, for your kind words and thoughtful feedback! We're delighted to hear that the communication and care gave you confidence, and that your little lady is all you hoped for. It means a lot to us that you'll be recommending our services to your friends and family!
PLEASE DO NOT SUPPORT this company! They are about the money! I lost my chihuahua fur baby and decided to purchase another… I came across Pawrade and thought ok I might not have any issues! The breeder in Arkansas Amber Sullivan had taken her chihuahuas to her Veterinarian who checked off that the chihuahua did not have an open fontenelle… when I took him to my Veterinarian he clearly had one! I even felt it and so did the technicians…this was falsified documentation on the breeders part! This Chihuahua was not cheap in price and this is something that could end up being a concern later on down the road… I took him back to my Veterinarian and there is no change! I gave all documentation to Petpal who deals with all this including the money you spend on the pet and they could care less knowing both documents were in front of them! IF YOU HAVE PROBLEMS YOU BETTER KNOW THEY WONT DO NOTHING FOR YOU! THEY GET YOUR MONEY AND YOUR BASICALLY STUCK! That is not only heartbreaking but it's LYING and being DECEIVING to customers! I WILL NEVER REFER ANYONE HERE! You don't gamble with things like this… this could possibly be heartbreaking for me clearly after I told Pawrade about Loosing my fur baby! DONT TAKE A CHANCE bc clearly this veterinarian was in a rush for this breeder
Toni, we’re truly sorry to hear about your experience and the loss of your fur baby. And we thank you for choosing Pawrade to help you find another. Unfortunately, much of the information you are sharing here is not accurate or fair. Your pup was assessed by a USDA vet before coming home to you. This vet did not note an open fontanelle; that is true. But the facts are that there would be absolutely no reason to fraudulently say there is not an open font. That condition is considered normal and to be expected in this breed. It is actually the small minority of Chihuahuas that don't have this condition. It is so common, in fact, that many recognizing organizations consider it a breed standard. Much like a Bulldog with an underbite. Though technically a defect, it is to be expected and is normal for the breed.
Here are the results of a Google AI response for "Chihuahua open fontanelle":
Google AI Overview:
What is a Molera or 'Soft Spot' in Chihuahuas?
A chihuahua open fontanelle, also known as a "molera", is a soft spot on the top of the skull where the skull bones haven't fully fused together. It's a common breed characteristic in Chihuahuas and is often considered part of the breed standard, particularly the dome-shaped head. While it usually closes by 9-12 weeks in most dogs, it can persist in Chihuahuas beyond that age.
What it is:
Normal in Chihuahuas: Open fontanelles, or moleras, are a normal and accepted part of the Chihuahua breed.
From start to finish, working with Jessica and Pawrade was fantastic. Jessica guided us through the entire process, explained each step clearly, and was always available to answer questions. The adoption process felt very organized and secure, and it truly put our minds at ease. We appreciated how seamless everything was, and now we have the sweetest new addition to our family!
We could not be more happy about our new addition. Everyone from start to finish was amazing and made us feel so comfortable the entire time. I have already recommended them to multiple friends and family. With all the scams out there it is so reassuring that a company like Pawrade exists.
Thank you, Frank, for sharing your wonderful experience with us! We’re thrilled to hear you felt comfortable throughout the process and appreciate your recommendations. We look forward to supporting you and your new family member in any future needs.
Working with Pawrade was a great experience. They are quite detailed and thorough. Our new puppy arrived well, and she is very healthy and extremely adorable.
David, thank you so much for your kind words and for recognizing the care we put into our process. We’re thrilled your new puppy arrived happy and healthy, and we hope she brings your family endless joy!
We started looking for a ShihTzu pup recently. We were almost scammed by someone and then found Pawrade. I loved that you could browse through pics and mark the ones you were interested in and go back later and look again. Once we decided to go ahead with the adoption, it was so easy. Pawrade associates kept me updated on every part of the process and were always available for any of my questions/concerns. I would not hesitate to use this company again when we decide to get our little Bogey a sister.
Jennifer, thank you so much for sharing your wonderful experience and trusting us to help you find Bogey. Unfortunately, there are some shady operators out there. But no worries at Pawrade. It means the world to know our intentions and care reflected in your journey with us, and we’re excited at the prospect of helping you find a sister for Bogey!
Best customer service ever. I'm very happy to found this company. I'm very grateful for all the process and when I got my puppy. Thanks again.
Jose, thank you so much for sharing your experience and kind words. It means a lot to know we could make your journey to welcoming your new puppy smooth and joyful. We're excited to be part of this special time with you!
We got our little pug puppy through Pawrade and we were very impressed with the entire process. There were no surprises along the way as to the contract, the cost, the responsibility on both sides and info on the puppy we wanted. We were kept in the loop on everything right up to a phone call today, five days after getting our little guy, to ask how we all are doing. We've never gotten a puppy from another state before, but it's all good and I highly recommend Pawrade!
Thank you, Pam, for sharing such a wonderful account of your experience with your new pug puppy. We're delighted to hear that you appreciated the clarity and care throughout the process, and we truly value your recommendation. Wishing you many joyful moments with your little companion!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carla, thank you for choosing Pawrade to help you adopt the perfect pup for you. It is true that there are a few steps to our process, but that is how we make sure that you get a quality pup from a reputable breeder with no worries of fraud or scams. Because there are a lot of moving parts to getting a happy, healthy pup, fully inspected, and transported hundreds or even thousands of miles from the breeder to their new home, we have found it is best to have "experts" in each department to make sure all goes as smoothly as possible. Frankly, the process just has too many separate areas of concern for one person to handle efficiently and effectively. We are also open 9 AM EST until 9 PM West Coast, 7 days a week. This would also make it impossible for one person to always be available to help. It is true that you cannot filter by location on our site, but a sales associate can do that for you and also tell you the region of any breeder as well. It is also true that all of our pups are sold as pets, without breeding rights. This is indicated on each puppy listing under the "Registration" indicator. Most breeders will provide breeding rights, but it does vary from breeder to breeder and breed to breed. We can see that this may not be clear, and we appreciate your feedback so that we may make adjustments to our site to improve the user experience. Thank you again for choosing Pawrade and also for your very insightful review and suggestions. Best wishes to you and your new furry family member.