This says purchase date of January 2023. However, I ordered this at least eight months ago. Just crazy it took so long for this small item to arrive. I will not use this company for any future orders.
The website is very good easy to navigate. The issue is the parts say in stock but are not. I'm still waiting for a fuel filter I ordered over a month ago that was in stock on the website. The rest of my order said ships in 7-10 days, good luck it was more like 3.5 weeks. I will not be a customer in the future. Better off purchasing elsewhere.
Great on-line store. Very much trying to support family businesses and not Jeff Bezos. But the lack of being able to have info on the where a bouts of when I would receive order was frustrating. Also tried numerous attempts to call customer service with never an answer.
Their part was missing information online so I ordered the wrong part initially it didn't say left or right turning prop. And the return process is clunky and very strict. I will not be ordering anything else as I believe this to be a dropshipper who isn't interested in customer service.
Item was shipped with only some of the items and circled parts on the packing slip saying back ordered by over a month. There was no email, no call, no notice. Now I am waiting on parts ordered from another place while this boat should be on the road. Customer service is unreachable. I'll happily pay more to go to a store that ACTUALLY has the part in stock as indicated. Wouldn't do it. I will edit this if I can reach customer service.
Hello Russel,
Thank you for your purchase and for your review. Your feedback is important to us. I am so very sorry for the inconvenience with your order. I am showing that you should have received an email advising that those particular parts were on backorder. I am sorry If you did not receive the email. I did have the pleasure of corresponding with you via our Zendesk. I greatly apologize. We have been extremely busy as peak boat season is around the corner so at times it is very hard to get through. Any voicemails left are responded to in 24 hours, and you can always submit a help ticket as you did. I sincerely appreciate your understanding. If you have any questions or concerns please email me at Jzapatero@partsvu.com. Your remaining order will ship once it arrives to us. Thank you again for your review.
Kindest regards,
Jessica
It took seven business days for my package to go from Naples to Tampa.
There was no tracking information, the tracking number led to no information. I had to call numerous times. I cannot schedule jobs this way waiting for parts. Unfortunately your site will not be my primary source for parts.
Hello Alison,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do see that we shipped your item the following business day after being placed. We sincerely apologize for the inconvenience and delay. Unfortunately, we have no control over the carrier. In this instance, they did take longer to deliver than usual. For that, we did agree to reship the order. We had already packaged a second shipment that was on the table to ship out before you advised us that the package had arrived to you. This is not a usual occurrence and we are very sorry that USPS delayed your package.
We thank you again for your review.
Kindest regards,
Jessica
It took 12 days to arrive. The box was damaged, but the product was not.
The USPS tracking kept telling me i5 was going to arrive and it didn't. Then at one time it told me the package had arrived at their facility in Oklahoma City. I don't get it, when it was coming from Naples FL goin to Louisville, KY.
I'd use a different shipper if I were you
Hello Terrel,
Thank you for your purchase and more for your review. We appreciate your feedback. I am very sorry for the delay in your delivery. We have no control over the transit time, It is usually fairly quick to your location but we can not be sure as to what the delay was as there could be many factors. In order for us to keep our shipping rates low, we do use multiple carriers including UPS. If at any time a customer has a preference all they have to do is reach out to us via email or phone and at no extra cost to the customer, we can ship it via the carrier they prefer. I do apologize for any inconvenience. Thank you again for your review.
Kind regards,
Jessica
I called and explained that the parts I received were not red in color but more pink then red in color, customer service () had my order number and my phone number (as well as all of my other information) the call was disconnected and I never heard back from you!
First time, I'll see how it all goes!
When I the ordered a product it didn't mention it was on the back order and we have to wait for a couple of months and also when we received the product it was looks like been repaired not brand-new waiting for a response from the company.
Hello Mikhail,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for the inconvenience however we do not have a stock status for items on our website as inventory between us and our vendors is currently off. In every confirmation email it states that should your item be back-ordered we will email you as soon as possible. The reason for the email is to advise the customer of the expected availability date and to give them the option to cancel should they not want to wait. You placed your order late and the following morning we sent the email advising you that your item was on backorder, and included the date. The part was specially ordered from Yamaha, and according to your pictures arrived defective. We do sincerely apologize for that inconvenience. We do not sell items rebuilt or refurbished. I see an agent offered to reorder the part, but it is still on backorder. You have been sent a prepaid return label in order to get that back for a full refund. We do sincerely apologize for the inconvenience and frustration this has caused. It is a rare thing for an item to arrive defective from Yamaha. Should you have questions or concerns please call us at 888-625-5460.
Thank you again,
Jessica
I ordered shift / throttle cables for my pontoon boat. They arrived on time only to find out I had ordered the wrong ones. I called partsvu, they explained their return policy. I returned the cables and they refunded my payment. Thanks Partsvu.
I've been ordering parts and maintenance kits from this place for about 3 years now and it's been awesome each time. The customer service is top notch and usually get my shipment in a few days. Thanks again guys.
Ordered a 100 hours service kit Saturday evening and it was delivered the following Wednesday. Saved 40% in the parts and oils compared to my local Mercury dealers. I will be ordering from them again and have told all my boating friends about there pricing.
Update to below review: A very kind person from Customer service phoned me and apologized for the inaccurate information provided previously. She graciously offered to waive the shipping fee and expedite the delivery of the product. I was quite impressed by the company's response and by the fact that they actually pay attention to what is said in the reviews and strive to make it right. I look forward to ordering from them in the future.
"The rep I spoke to on the phone said you don't have cowling covers for Yamaha 2 stroke 200 hp engines. I went back to the website to double check and found the one I'm buying. Your reps should be better informed or make the effort to check."
Item arrived in excellent condition and as described. The price was the best I have found.
FedEx didn't do so well. It sat in one location, 30 miles from my residence for 5 days. After two discussions with their customer service department, they finally put it on a truck and delivered it. This was not any fault of Parts Vu. I would have no problems dealing with them in the future.
Great first time experience. New OEM display cover, well packaged and received in perfect condition. Great communication throughout the entire process. Highly recommend if they offer the goods you need.
Was able to find the part I was looking for quickly, and check out was simple and fast.
Quite satisfied with my control cables, although I haven't gotten them installed yet. Got a tie wrap somewhere I need to find and cut.
Ordering was easy and shipping was quick. Will do business again.
Great price and it arrived faster than expected! How ever I do think a water pump impeller should come with the kit. Other than that I love this company and will continue to use them for anything I need.
Friends,,,you also need another cable from engine interface cable to engine with the right plug for the engine,,,starting at your backbone,,,they call it a adapter cable,,,I missed this part so I am not connected, yet,,,do your homework double time.
Good experience. Based on conversations with fishing community I expected a longer lead time. Item was delivered in good order and better than expected time-frame. Email updated were provided timely and accurately.
Please change parts list to match the proper impeller for 2019 Yamaha T- 25. I ordered wrong one last year and if i didn't question it this year would have gotten wrong one again. They ask for the serial number of engine not the model number if you call. Haven't put it in yet so i wont put 5 stars up until i know its right.
Overview
PartsVu has a rating of 3.8 stars from 2,253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartsVu most frequently mention customer service, fast delivery and timely manner. PartsVu ranks 9th among Auto Accessories sites.
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PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bert,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We sincerely apologize for the inconvenience and delay. As indicated in the first email issued on May 20th, 2022, this Mercury oil filter wrench was on backorder. We also sent you an email once or twice a month advising you that mercury had pushed back the estimated availability date giving you the option to wait or cancel the order. Luckily the item just arrived and we had it shipped out to you the same day. With backorder OEM parts, since they are the sole manufacturer we are completely at their mercy. We again apologize for the inconvenience and delay. We are glad to hear the item finally arrived as intended. Thank you again for your review!
Kind regards,
Jessica