Really quick service via WhatsApp. Was told when I started my contract, they can review it after 12 months, contacted over WhatsApp & they lowered my tariff by £8. Was done really quickly & lowered by more than I expected. Thank you!
I had fantastic service for my upgrade over the phone with Karl Davies. He helped narrow down my choice for a new phone and was a pleasure to chat to. He was very efficient and super informative. He made the whole process really easy.
We’re glad to hear that you are happy with the service provided, Fiona. We will be sure to pass on your comments.
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Onecom
Asked the questions and got the answers straight away followed up with promised emails.
This is third time I have used chat during lockdown and always had my questions dealt with fast and to think all the parts of my life I have wasted dealing direct with Vodafone--so much better
We really appreciate you taking the time to leave us a review, Howard.
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Onecom.
I phoned today to cancel my sim only contract as I could get a better deal elsewhere. Spoke to a very pleasant guy called Karl who in fact got me an even better deal and I decided to stay with Onecom. Very pleased with my sim only contract as I find Onecom a great company to deal with and have no issues. Thank you once again Karl for dealing with me and getting me a great deal.
Thank you for sharing your experience, Jane, this is great to hear. We will be sure to pass on your comments.
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Onecom
Renewed my contract with Karl Davies Sales Executive who was extremely helpful, friendly and got the job done efficiently. Excellent customer service and an asset to Onecom, Thanks for your help and advice Karl :)
We’re glad to hear that you are happy with the service provided, Victoria. We will be sure to pass on your comments.
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Onecom
I would like to thank Karl Davies for his knowledge of the product, his professionalism and his help. What a gentleman! A credit to onecom! Thank you onecom for your continuous service... excellent. Would highly recommend
We’re glad to hear that you are happy with the service provided, Justine. We will be sure to pass on your comments.
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Onecom
I spoke with Karl Davies (Sales Exec') today for my upgrade. I have always been incredibly impressed with Onecom, for their service and deals. They are quick, efficient, friendly and overall, brilliant. Karl gave me a brilliant update today, more than I bargained and was very, very helpful and quick, very professional, friendly and did as much as he could to make sure I was a happy customer, and I am. Thank you Karl and thank you again, Onecom.
Thank you for sharing your experience, Jessie, this is great to hear. We will be sure to pass on your comments.
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Onecom
I spoke with Karl Davies today to set up a new contract for my mobile phone. Karl was extremely helpful and very courteous, I now have a new contract which I'm made up with. So thanks to Karl for his help and thanks to Vodafone
Just what we like to hear, thank you for your review Stephen. We will be sure to pass on your comments.
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Onecom
I called to discuss my current plan and hopefully reduce my monthly outgoings. I achieved this and increased the amount of Data usage in my package - a result all around. I wasn't left hanging around either, the call was answered promptly and the whole plan change dealt with quickly. A refreshing change to previous calls.
We really appreciate you taking the time to leave us a review, Michelle.
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Onecom
My experience with Onecom is mixed I delt with Kirsty via email and she was brilliant. My only complaint was Stu who set up my plan was never available to contact he never replied to my messages or calls and left me a month with no time scale as to when my order was arriving
I have never had an issues with Onecom. They always reply quickly and are always very polite. I mainly email Kayla who is brilliant and really good when it comes to making sure we are sorted with any requests or issues we have.
Just what we like to hear, thank you for your review Shaun. We will be sure to pass on your comments.
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Onecom
The agents at onecome are always super helpful, Kirsty was no exception to this, explaining my options clearly and concisely she made my interaction with onecome smooth and problem free. As always, a credit to the company
We’re glad to hear that you are happy with the service provided, Myles. We will be sure to pass on your comments.
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Onecom
Great service from Eurika today, thank you so much for your help! Although it took a couple of hours for an initial response to my message Eurika was able to answer my queries clearly and was very helpful. Thank you
We’re glad to hear that you are happy with the service provided, Lisa. We will be sure to pass on your comments.
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Onecom
I worked for this company for little over a year on the sales floor and is a terribly run company.
They focus only on the sales floor with the ratio between operations agents and sales floor agents is about 5 to 1,
They provide a skeleton service only interested in the initial sign up then your screwed they don't have enough people in operations to provide you with the service they say they will.
If you have any issues from this company and would like some advice or understanding of there processes don't hesitate to contact me at *******@gmail.com and will do my up-most to help with your queries.
In short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.
This is not a review of Onecom, but specifically a review of the excellent service I got from Elysia B this afternoon. I have had a persistent roaming problem with one of the numbers of my account and previous support staff from Oncecom and Vodafone have told me it was fixed, when it had not been. Elysia went the extra mile and checked something else on the account which proved to be a more likely cause of the problem. Hopefully it has been fixed now. Thank you.
Thank you for your review Ian. We will be sure to pass on your comments.
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Onecom
Karl Davies talked me through the process very clearly and efficiently, everything I wanted within the contract and more was achieved through speaking to karl. As I explained I was going on holiday in the summer he was able to assure me my contract was very relative and compatible with my needs. Couldn't have asked for a better service. Cheers Karl
We’re glad to hear that you are happy with the service provided, Jake. We will be sure to pass on your comments.
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Onecom
I have just finished a great customer service experience Karl Davies was polite efficient and listened to my needs and delivered a good deal without any sales spiel I would recommend his level of customer service
We’re glad to hear that you are happy with the service provided, Ann. We will be sure to pass on your comments.
Thanks,
Onecom
I was speaking to Mr Karl DAVIES this afternoon he was very helpful and his knowledge was excellent. He managed to get me a very good deal and also making sure it can be carried over to the other phones on my account. He was friendly on the phone and gave me brilliant service
We’re glad to hear that you are happy with the service provided, Lindy. We will be sure to pass on your comments.
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Onecom
I was given a direct contact number and the name of the person who was helping me. I also like to talk to a human and not a computer.
This was very important to me as I work alone for most of the time and time is limited. When you have to keep repeating your problem to a new person each time it becomes very frustrating.
Thank you Shawnee
Thank you for sharing your experience, Sam. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Elvy. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we appreciate you taking the time to provide it.
Thanks,
Onecom