Onecom

Switched from bt after having been conned by one of their cold callers. Should have known better but was lured by 'half price' line rental. However due to lack of free minutes and the fact the premium number calling rates are extortionate (my wife calls the states on planet talk) my phone bills went up by 3 times. When I phoned call centre to find out the staff couldn't care less and one was very very rude. I was promised a bill review but it never happened. Possibly the least professional company I've ever come across - Only after your money. Will make a complaint to Offcomm and Watchdog and whomever else I need to. Please don't make the same mistake I did.

After reconsidering changing my landline account to True I rang them and was presented with a number of options.One of these is cancel & they're waiting for you, I encountered the most aggressive man imaginable who told me to hold while he did other things. I told my wife what was happening suspecting he'd be gone a while but he was to my surprise still listening even though the line seemed dead.
He came back with all guns blazing challenging me and what I'd said. After a tedious and threatening conversation finally realising I wasn't going to be intimidated he took my number & said he'd cancel.
I'm really not sure that he will so I'm telling my bank about any direct debit they may present

I wished I had never gone near them thankfully I only have a 12 month contract and will be leaving them on 27 October and will be going back to BT. I have a fault on my line and because I don't pay extra each month for their care plan I have to wait 4 days for an engineer. BT could have an engineer with me tomorrow. They advertise and emergency number but this it just an answer phone on which you can leave a message.

We didn't have Wifi for 3 weeks, but they said there would be no disruption in the line! Every time we called them up to find out when the internet would be turned on they told us a date in the future and wouldn't stick to it: It started with 3 days and ended with 3 weeks! The service crashes a lot and although we have unlimited internet we keep getting randomly charged? 88 pounds taken from my account, then 30 and when you ask them why they avoid the question! It is a complete scam, please do not fall for it, honestly they are horrible people. I've lost so much moeny because of them.

I wanted to split my companies phones over two separate bills and change the names on the accounts.
Kirsty Jubb at digital Services and Support was incredibly helpful and assisted with every step of this. She helped with forms and answered all my questions and quires promptly. Nothing was too much trouble and I felt very valued as a customer.
Kirsty was very polite and friendly on all her emails.
It would be lovely if all support staff were as good as Kirsty.
Thank you for all your help it is appreciated.

I wanted to upgrade - or rather downgrade as my phone is ok. Karl Davies went through all the options and was very courteous and clear with his explanations. This is the second time I've upgraded my Vodafone through OneCom and is soooooooo much better than dealing with Vodafone!
I wasn't pressured to take a more expensive package, Karl tailored my needs and offered me 2 options to choose from, both excellent. Thank you for making my renewal cheaper and without fuss.

I got in contact with Onecom as my 36 month contract was 24 months in and my entertainment pack had ended and so I no longer would be able to use Spotify Premium. Spoke to Kirsty J on chat and within minutes she was able to amend my contract to a cheaper price with a new entertainment pack. Very happy with the outcome, Thanks!