Where to begin - so many complaints. Worst phone helpline in the world. A woman who is almost certain to annoy you. Dreadful reliability, huge bills. Phone forever out of order. Long waiting period to get it fixed. Best (worst) of all after processing 30 monthly payments there was a delay on a direct debit. "True" Telecom immediately cut off the phone line. I thought it was another fault. Phoned the helpline and was told they had left a mesage on the answering machine. My answering machine needs the phone line, which they had cut off! Helpline woman laughs at the prospect of me making a complaint!
The worst commercial mistake I have ever made was going with these cowboys. Avoid at all costs.
"
James has been so helpful with my enquiry regarding phone contracts, prompt and clear information has been provided. Great example of customer service lots of companies could and should learn from this.
Very quick response on WhatsApp to my query about activating my provider service on an upgraded handset. Answered and sorted within 2 messages. Thanks Kirsty, outstanding customer service. They recommended using WhatsApp on tel line and website and it was true. Sorted in no time.
We’re glad to hear that you are happy with the service provided, Jill. We will be sure to pass on your comments.
Thanks,
Onecom
We have just taken out a new mobile phone contract with 5 connections and we encountered a problem with one of the free Entertainment packages that was offered as part of the deal. My issue was passed on to the Care team and a very efficient young lady Eurika Z dealt with it and sorted it out for me within minutes. She has a very professional, calm, kind manner and was very sympathetic to my frustration, and what could have been a lengthy, aggravating process and ongoing issue that could have left us annoyed and disillusioned was resolved very swiftly and efficiently by Eurika. Thank you! That's customer service par excellence!
Thank you for sharing your experience, Suzi, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Excellent service, promptly answered and issue resolved with no problems. I've had to deal with them by phone and online chat both times my query was dealt with in a profesional many and as if nothing was too much trouble
We’re glad to hear that you are happy with the service provided, Nick.
Thanks,
Onecom
I am a computer phoebe of long standing Having failed to relate to my I phone over the last decades I recently switched to a smart phone,
I didn't expect it to be much simpler and it was not.No doubt my own fault I am sure., I am not a simpleton but I do have blind spot with technology.
However your chat line with helpful and patient operatives has been a great help and my relationship with my phone is blossoming like never before
We’re glad to hear that you are happy with the service provided, John.
Thanks,
Onecom
I needed to change my mobile tariff so I used the online chat. The person on the chap was really attentive and sorted me out with a much better tariff, which I am really grateful for. There was no 'Lets increase the price first' just a 'lets find you the best tariff for you'
He sorted everything quickly and left me a happy customer.
Thanks James D for your help.
Thank you for sharing your experience, Harry, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Karl D sorted a competitive deal for me so I'm very happy now. Was concerned I might get a poorer deal with Onecom as, like others, until last year I thought I was with Vodafone as the invoicing is from them. However, I am pleased with my new contract and customer service has been friendly and professional.
Thank you for sharing your experience, Sally, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Was sold this service as a money saving swop. It has been a complete rip off with me now paying double what I was paying before. Plus to get out it they want to charge a lot of money. I am now pursuing them through the ombudsman.
One of our number in business account got less data and receiving additional usage charge, online chat to James D at Onecom, very cooperative and knowledgeable, suggested really good option that we agreed and reduced our monthly cost.
Just what we like to hear, thank you for your review Shakeel. We will be sure to pass on your comments.
Thanks,
Onecom
There is no more that I can say about these people. Customer service is terrible, they are rude, pushy, aggressive, and if thats how they reckon they can run a business they are much mistaken. I asked to speak to his manager and he refused, just cutting in on me and turning everything I said around. I rang back and supposedly got the manager who reckoned he was listening in to the first call... he was equally as rude and aggressive and didnt know the facts either so was also lying... I have now rung BT and done a better deal with them...
I am so grateful to James for helping me out with my phone reception. I can now make and receive wi-fi calls which I only thought could be done through WhatsApp etc. but I have now set my phone up in wi-fi mode and can receive calls all over the house and garden. Success.
Thank you for sharing your experience, Janice, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
I would like to say that whenever I call Onecom I know that they will respond and resolve my queries or issues immediately. The other day I emailed to say that for the life of me I could not print a pdf of my monthly invoice. Hannah Timmins called me back very quickly, we had a laugh and my invoice popped up in my email within minutes. This is typical of Onecom's 5 star customer service - Sarah from Samskip
Thank you for sharing your experience, Sarah, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
Got an exellent deal on a new Nokia, very pleased with my purchase! The Sales chap, Karl, did well to explain the value and costs to me and the benefits I would gain from the new phone. Open, clear and fair advice, no nonsense. Thank you.
Just what we like to hear, thank you for your review Emily. We will be sure to pass on your comments.
Thanks,
Onecom
I had a problem changing my email address with Vodafone, I tried on the Vodafone website to no avail, so chatted with Elysia B at Onecom who within a short space of time had sorted the issues.
Can't fault them, excellent service, very many thanks.
Simon Derby
Thank you for sharing your experience, Simon. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom
Persuaded to switch frm BT. £49 per month with vat, I have never had a bill for that amount, it is always about £20 higher. Asked today 28. 07. 16 why my bill is always higher and i was told
There was no rate of £49, argued with them but they want proof, also they took money out of my account which was for some else's bill and wont pay me back, they say they will credit next months bill, I said I could not afford £62.20 to come out of my account and it was there fault, but their policy is they dont pay back money, although they can take it out quick enough. Also would not discuss my £49 a month while they were trying to find out why they took money out of my account to pay some one else's bill.
After over a month of chasing my phone that was lost and handed in in Spain Onecom have been a fabulous help problem almost resolved and temporary sim with same number en-route to me
Can't praise onecom chat service enough
Thank you for sharing your experience, Jean, this is great to hear.
Thanks,
Onecom
Karl Davies called Me today as arranged, on time (+/-1min). Sorted out my phone upgrade with absolute precision and within minutes. Gave me the percent plan for both my handset and an additional sim only plan. Very happy with levels of service and his very friendly and polite manner.
Thank you for sharing your experience, Alex, this is great to hear. We will be sure to pass on your comments.
Thanks,
Onecom
I was sold this service as a money saving swop. It has been a complete rip off with me now paying double what I was paying before. Plus to get out it they want to charge me £800. I am now pursuing them through the ombudsman.
I was phoning to cancel 2 of my contracts as the prices seem to be going up and up. I explained what I had found and Karl matched one and beat the other. Really pleased as been with Vodafone a very long time with no faults.
Just what we like to hear, thank you for your review Michelle. We will be sure to pass on your comments.
Thanks,
Onecom
Overview
Onecom has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Onecom most frequently mention phone line, cold call and direct debit. Onecom ranks 6th among Internet Service Provider sites.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear that you are happy with the service provided, Jayne. We will be sure to pass on your comments.
Thanks,
Onecom