website thubmnail of Omega Walk

Omega WalkReviews 1,778

3.9

From the business

Welcome to Omegawalk!
Omegawalk is your one-stop online shop for today's most classic and trendy shoes.

By contacting directly with suppliers, we are dedicated to provide you with the latest fashion with fair price.

We redefine trends, design excellence, and bring exceptional quality to satisfy the needs of every aspiring fashionista.


omegawalk.com
Singapore, Singapore
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Omega Walk Reviews Summary

The company has garnered mixed feedback, with customers appreciating the variety, quality, and comfort of the shoes, particularly for specific foot issues. Many noted the appealing pricing and promotional offers, enhancing their shopping experience. However, significant concerns arise regarding sizing inconsistencies, long shipping times from overseas, and challenges with the return process. Customers frequently reported difficulties in obtaining refunds and felt unsupported by customer service. Overall, while there are positive sentiments about the product quality, the company's customer service and logistics require improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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20,721 reviews
Florida
2 reviews
0 helpful votes
Follow Ana C.
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Please be aware this company is in Singapore and you may never receive your item. Beware. I ordered 2 pairs of shoes in early October it has been almost one month. The company never provided me with a tracking #. Do not order from them.

Date of experience: November 2, 2020
Wisconsin
1 review
0 helpful votes
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Buyer Beware
November 27, 2020

Omega Walk is located in Singapore, China - so, A) my shoe order took Months to arrive, B) they were too small - sizing must be different, and, C) there's really no way to return them. After a lot of back & forth, the company finally offered a 30% refund.

Date of experience: October 28, 2020
Michigan
1 review
0 helpful votes
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I ordered 1/2 size larger, so I could fit arch supports inside. These came with arch supports, but even before adding them, they fit pretty snug. I wrote to the company to see about getting a replacement... will see if they can replace them. Hopefully! Oh, and not sure what this means, but this was sewn to the back? Any thoughts?

Date of experience: October 26, 2020
North Carolina
1 review
12 helpful votes
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Cute but that's it
November 21, 2020

The shoes are very cute... nice to have an all black and an all white pair of shoes. They are lightweight which is good. But I purchased these shoes to help with my heel pain. Unfortunately, these shoes did not make through the first 2 hours I wore them. There is no arch support and no support for the heels. They give the appearance that they do, but it doesn't. The sole of the shoe is very slippery and looks to be made of plastic, not rubber. I will put an insert in them so I can have some use out of them. The shipping took a little over 2 1/2 weeks

Date of experience: October 22, 2020
Georgia
1 review
22 helpful votes
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Product not received
November 19, 2020

Very disappoint. I ordered 2 pair of shoes on August 31th and received only one pair about a month later. Absolutely no communication about when I would receive the other pair. I tried unsuccessfully to track any incoming shipment. Also tried contacting customer service 3 times, No response. I like the shoe I received but I am extremely disappointed with the service. Would like to have what I paid for or get refunded.

Date of experience: October 20, 2020
Maryland
1 review
13 helpful votes
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SHOES DON'T FIT
November 19, 2020

I ordered the shoes according to their size chart. I ordered size 10. They sent me what they think is a size 10. The shoes are at least one size TOO SMALL. I paid $40 for the shoes and I have to pay the return postage. It will cost me $58 to return the shoes with the required tracking. DO NOT BUY SHOES FROM THIS COMPANY. They don't know how to size the shoes properly and your credit card company will NOT help you get your money back because their return policy is clear.

Date of experience: October 20, 2020
Florida
1 review
13 helpful votes
Follow Natasha B.
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Hello,
I came across your website and made 2 separate orders needless to say I am really disappointed in the quality of your product. The pictures on your website were deceiving and being that your return policy does not pay to return items I feel as though I have been taken advantage of. In my previous order you offered to send me a 30% discount instead of return due to the shipping cost. I don't feel 30% fully compensated for my loss. I will be reviewing your items and advising all buyers to be aware that the quality of product is poor quality. Not only was it poor quality the items are shipped from China so return is not an option because shipping to China cost more than the item

Date of experience: October 19, 2020
Wisconsin
1 review
0 helpful votes
Follow Laura T.
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After receiving the shoes 19 days after ordering them, I see the quality is very cheap. The soles have absolutely no grip and they are glued. Very disappointed. I asked for a refund and I was told I would have to pay return shipping and restocking fees so they would give me a 30% refund to keep them. I really don't want them but they made it seem like it's not worth returning. I said I would take a 40% refund and not leave a bad review. They said they would but still only received a 27% refund.
DONT BUY OMEGAWALK SHOES!

Date of experience: October 18, 2020
Alabama
1 review
0 helpful votes
Follow kamron P.
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I was hoping to receive the item I order within a week. However, I received an email that it takes 25 to 30 days to. Deliver. The package has been in the distribution center there e days so far haven't moved. I will. Come back with another review of how the shoes feel for walking and standing for long period hours.

Date of experience: October 17, 2020
India
10 reviews
1 helpful vote
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"Very Comfortable"
October 17, 2020

The Standard of Omegawalk sneakers is outstanding, These are the most comfortable walking shoes I have ever owned. Fantastic customer service! I would highly be recommended to all my colleagues, Omegawalk.

Date of experience: October 17, 2020
Czechia
7 reviews
2 helpful votes
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Good shoes
October 13, 2020

Good shoes, which can be considered truly functional and comfortable, the price in my opinion is fully consistent with quality. I am satisfied with this purchase.

Date of experience: October 13, 2020
GB
10 reviews
12 helpful votes
Follow Tyler C.
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High-quality modern shoes.
Large size range. Thank you managers for helping me decide on the best solution for me.

Date of experience: October 12, 2020
Virginia
1 review
0 helpful votes
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Awful
November 10, 2020

This is the worst company I have ever ordered from. They will not tell me where mypackage is, give a refund, or give me updated tracking information and that is just poor customer service so I will not be ordering from them anymore nor will I refer anyone else too.

Date of experience: October 11, 2020
California
2 reviews
5 helpful votes
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Cheap shoes from China
November 6, 2020

First, it took a month to ship my shoes. Second they run really small. My shoe size never fluctuates. I'm a solid size 7 and it seems I'd need at least an 8 in these shoes. And third, they advertise returns within 30 days but they fail to tell you that you have to pay overseas shipping costs and a 15% restocking fee. I would have never ordered from them if I knew this.

Date of experience: October 6, 2020
Australia
1 review
13 helpful votes
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Disappointed
October 31, 2020

I ordered these superflex on March 3rd. They hadn't arrived almost two months later and they refused to Jon our their money back guarantee if not received in 45 days, Telling me simply to wait. Eventually they turned up and they were nice and light and comfortable. I wore them often but not every day, but less than three months later both had holes in the toes. I have a pedicure every 6 weeks and keep my nails short but still they haven't worn well.

Date of experience: September 30, 2020
Florida
4 reviews
0 helpful votes
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I appreciate a very nice staff, very professional and friendly. Bought many shoes there and definately coming back for more

Date of experience: September 28, 2020
Canada
1 review
0 helpful votes
Follow Rowena L.
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It has been almost 2 months. And I am still waiting. I checked the tracking number and for over a month, the shoes have been touring China.

First of all it took a week after my order (Aug 2) to reach Anyang on August 9.
Then it was in Beijing Aug 11
After touring around it's back to Anyang on August 24! And the tour starts again! Then it goes to Shanghai to get on a plane Aug 29 th. It is now September 27th and I saw on sign of my shoes.

Really the inefficiency is appalling! It is comical.
Seriously, you have to do better than that if you want international business.

And the shoes fit small and are not as pretty as in their picture.

Date of experience: September 27, 2020
North Carolina
1 review
11 helpful votes
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Disappointed
October 26, 2020

I received my shoes today and when I opened the bag I could smell a slight chemical smell. I ordered 9.5 but they are very snug with no toe room. One shoe was missing the stitching design on one side and there was a slight chip to the color which makes me think the color will eventually erode. There is no shoe size on the shoes at all, so there is no way to tell if they are the correct size. The return policy does not make it worth my while to return. It has to within 7 days of delivery with proof of purchase. On top of the high cost to return them and a 15% restock fee, I will keep them as a lessoned learned. I'm displaying 3 photos.One with the chip on the edge of the shoe, and the other two showing how that stitching should be on both sides, and what the stitching looked on the other side. I gave them two stars for cuteness..

Date of experience: September 26, 2020
Florida
1 review
1 helpful vote
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Complete rip off
October 26, 2020

I don't understand how they are still in business. I've been lied to and given the run around for 5 months, still no package or refund. They have said twice now that it was delivered and it was not! I've never encountered such a horrible customer experience, until ordering from Omega Walk. Rip off! Stay away!

Date of experience: September 26, 2020
Mississippi
1 review
1 helpful vote
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Expectations met
September 27, 2020

I received my order in 3 weeks. I received a text stated they had shipped but received 2 weeks later. They are comfortable & I love the bright yellow color. I would advise sizing up. They run small!

Date of experience: September 25, 2020