Easy website to use, things always arrived in good condition and as expected. Excellent return service.
Only downside is delivering is very slow.
My favorite Internet site for shopping. Always a bargain to be had. Cheap, affordable and always can find something I want or need.
Love everything I have bought so far.
True to description and pictures.
Great prices and free delivery! What more do you want.
Absolutely love NZ Sale, great products, great prices and everything you need on one site. Have recommended it to all my friends
Simple and straight forward site to order from. Great products at a great price as well. Enjoy the tracking feature. Also easy to use on my phone.
Pleasant, easy to view goods.
However, delivery by local courier seems slow. Have better experience with other courier providers
Always finding great deals and love when something turns up, especially when you don't even remember what you've ordered.
Pretty efficient service, happy with the products, great sales. Only thing to improve would be email updates with orders.
I had a good experience in terms of options and prices however, there were some delays in items shipment.
Clear easy to understand information, that keeps you well informed of the progress of your order. With great pricing.
First time ever using this site and honestly love it! So handy and lots of sales to choose from! Easy to get Christmas shopping done on.
Really good sales and it's really cool that there's so many at a time. Makes some really hard to find brands in NZ more easily accessible
From my first purchase NZSALE has provided a flawless service. On delivery everything has been exactly what I expected and more. Thank you.
Love this site have brought many things for my partner and finally decided to buy some things for me loved how easy it all is.
As I canny return items, I will not buy any clothes from NZsale again. Also, delivery of some items took a lot longer than estimated.
Hi There, Fion. While we do accept returns in almost all instances, you are only able to lodge them on your side for 3 weeks after dispatch. If you have any items that you are looking to return, fell free to give us a call on 04 974 7258, during business hours, as our team would be more than happy to give you a hand during this process.
Although most items have been of good quality the delivery times are awful. Waiting four to eight weeks for items to arrive is not unusual.
Good afternoon, Leonie. I am relieved to hear that you have enjoyed the products, but shocked to hear that you have to wait that long on multiple occasions. I would appreciate if you could provide us with some of the relevant order details, so that I could look into these instances, and ensure that your review does not go unnoticed.
Ordering from NZ sale is very easy and the items available are a great price the only thing that lets NZ sale down is receiving some of the items as shipping seems to take a long time.
Totally stoked that I found out about nzsale it's been absolutely amazing, good quality, good prices (:
Great bargains, good brands. But lots of junk too, possibly too many sales? Have had excellent customer service when I've had enquiries about orders.
Good afternoon, Amy. I love hearing honest reviews which details both positive and negative experiences, as they are some of the most valuable reviews we can receive. I will be sure to pass on your feedback regarding the volume of sales in the hope that my team reviews it, and makes improvements moving forward. Thanks again, Jack.
Answer: Hello Michelle, Thank you for your message. Can you please advise the order number and I will help check on it for you?
Answer: Hi Jaroslav, thank you for messaging us. I am sorry for the delay. The order has been dispatched today and you can expect them soon.
Answer: Hi Akeneta, thank you for your message. The item has been dispatched and you can track the item on https://www.nzpost.co.nz/tools/tracking/item/LZ977707109NZ.
Answer: Hi Katey, thank you for your message. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
Answer: Hi Sheryl, thank you for your message and I am sorry to hear that you have not received a response for your queries. Could you please send a photo of the item received that shows the size to attachment@mysale.com. Please include the order number as well. Looking forward for your reply.
Answer: Hello Tania, Thank you for your question.To use a store credit, promotional code or voucher simply browse our sales: 1. Add your favourite items to your cart 2. Click "Äpply Voucher" at the payment details section 3. Select the amount you'd like to redeem which is available in your account during the checkout stage. From here, we'll deduct the value of the credit from your order. You can view your available vouchers and their expiry by visiting the My Vouchers section of your Account. Please note that vouchers can only be used on sales event items and not their postage. Any leftover or unused vouchers will be reinstated on your Account. Be sure to keep note of the 'use before' date that is listed on your Account to avoid missing out! Should you apply a voucher to your order and not complete the transaction, it may take our system up to 15 minutes to refresh and to return your voucher back to your account. Make sure you click on the voucher before you confirm payment as it's not possible to add a voucher after you've completed your order!
Answer: Hello Shipra, Thank you for your question. I apologise for the delayed reply. You can find our return policy here: https://www.nzsale.co.nz/ReturnPolicy.aspx?cid=10
Answer: Hello Oskar, thank you for your question. I apologise for the delayed reply. All information on product is available on the website under the product information.
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
Hi Kenny, thank you for your rating and I am sorry for the experience you had with us. Could you please provide us with the order number and I will check on the tracking for you. Looking forward for your reply.