In December I placed two different orders, one around 15/12 with a promised pre-christmas delivery. That order did not appear, the status said it was in transit from 16/12. I placed a second order around 27/12 which promised next day despatch, but the 5/1 this order still showed as not despatched.

Upon chasing up order 1 I was told their supplier had not been able to fulfil the order and there was no stock, and so my order would be cancelled and I would be refunded - not a great experience, not what their website told in terms of goods in transit but ok, fine, cancelled and because these were christmas gifts that didn't arrive for christmas I was fine with that.

Upon chasing up the 2nd order I was told they also had no stock, and would despatch when they did. I asked them to cancel it, I said this wasn't what they promised on their email marketing, and I was sick of waiting on them to only be disappointed.

So on the 7/1 I get an email from courier post telling me order 1 is in Auckland and would be on the courier for delivery the next day. Wait, wasn't this the order they had no stock of and were cancelling and refunding? No evidently not.

The did cancel the second order and that was refunded after a few days.

The staff at this business seem to only have the ability to reply to one message a day, this makes interacting with them incredibly frustrating, compounded by the fact they say one thing one day, another thing the next day and then do something else on the day after that.

Sure, its probably hellishly busy at this time of year, and covid and couriers aren't exactly brilliant, but, this company is a complete shambles of an operation, if you do some research and read more of the reviews you will see a long history of disgruntled and frustrated customers, failed delivery, failed product and just very poor communication and customer experience.

I'm all for buying local, although you know, this is an Australian operation, it has no premises in NZ that fulfils orders, so don't be fooled by the name on their website, its not a NZ business, and the staff has as much interest in transtasman relations as most Australians have - not much incase you're unsure.

They did offer a 'compensation' of $20 off another order, but I'm not that stupid. Fool me once, shame on you, fool me twice, shame on me.

Do not recommend you buy though this business in any way shape or form.

GRRRRRRRRRR
All i can say about NZ Sale, i have purchased alot of items over the years, they used to have high end products that wern't available elsewhere in NZ, however now they mostly seem to post the same products over and over again or else it is cheap crap you can get off Ali Express.

Anyway in the last few months i have purchased a few products that wern't available elsewhere - HOWEVER - they have never been dleivered, tracking is false

I purchased a handbag for $309 on 18th October, delivery was quoted as Estimated Delivery: 01/11/19 - 08/11/19. However i have not yet received my purchase, the tracking is showing as invalid. I have been in contact with NZ Sale and have been told every excuse under the sun, it went like this which totally contradicts themselves!

1. I have checked your order in our system and to confirm, this order is special as it will be dispatched directly to your door from our Supplier's Warehouse. I can confirm your order is currently being prepared for dispatch as we speak. You should expect to see your order dispatched within the coming days.
YOUR ORDER INFORMATION
Warehouse Location: USA
Estimated Transit Time (Once Dispatched): 10 - 14 working days.

2. Thank you for messaging us in regards to your Kate Spade New York Cameron Street Sarah Shoulder Bag purchase. I'm sorry for the delay in the delivery of this order. However, I would like to confirm that your order has now been dispatched as per the below.
YOUR ORDER INFORMATION
Date of Dispatch: 10/11/2019
Warehouse Location: Los Angeles
Tracking ID: LZ*******NZ
Estimated Transit Time: 7-10 business days

3. Thanks for contacting us in regards to your order, I am sorry to see that you are yet to receive this delivery.
Our freight forwarded had encountered an unforeseen delay dispatching a number of our orders to New Zealand however we are in the midst of rectifying this issue with them. We expect for your order to reach New Zealand by the end of the week, you will be able to see the track events on your order update as soon as this occurs.
I understand this order is a little later than anticipated and with that I appreciate your patience while we look into this. You should expect to receive this parcel by the end of next week.

4. With the information available to me, I'm unable to best advise on your enquiry so I have forwarded this through to the relevant team for assistance.
Once we have obtained the necessary information, a member of my team will be in touch with you as soon as possible.

Now i cannot get a reply, absolute joke.

THE SAME STORY WITH THE OTHER 2 ORDERS I PLACED

NEVER SHOP WITH NZ SALE AGAIN - THEIR PRODUCTS AND SERVICE HAVE TOTALLY TURNED TO RUBBISH

All I can say is NEVER AGAIN will I order from them! WORST CUSTOMER SERVICE!

Wonderful Brilliant Exciting

Best experience of shopping online that I have ever had

Purchased products never showed up and I can't seem to get a refund from NZ Sale.

I have had nothing but excellant service feom nz sale

I haven't been disappointed once always within the delivery date spicified and great product

Fantastic

Easy experience and fast delivery appreciated.

Easy and accessible