NZSale

It took over 20 days to process my return, I did not get my money back. They charged me for shipping and when I bought something else with the coupon they gave me, they charged me again for shipping. My purchase was approximately November 20th. It took almost 2 months

This company sent a product that must be faulty or counterfiet. They told me if I want to return it, I have to pay postage to Australia. It is supposed to be a New Zealand company, yet they refuse to provide a New Zealand postal address. They refuse to provide a return label to send the faulty item back. I recommend everyone steer clear of this business.

Be very aware if you buy something from these scammers. They will take your money, send items that don't work, cancel orders and ignore your messages when you request a refund. They may respond to every review, requesting details, but then you don't hear from them again. I have been waiting for more than a month for a resolution on a broken electrical item that was sent to me- never worked. It is getting silly to the point they want me to hold a thermometer on it to show it does not get hot! Clothing sizes are all wrong and they refuse to give a refund. They only do credits (against the law) to buy more rubbish from them. Do not buy from them!

They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.

They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.

Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size.
I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia!
Not impressed and won't use nzsale again.

Paid for a item. Didn't come contacted them. They could find. Gave them detailed info on bank transfer. They then exknowledge. Still didn't come. So I contacted them under another name. They said they had that stock. So I identified myself, then said since you have the stock when can I have my ordered. Now 4 emails later No response! Company thrives, Fraudsters. Hide behind your computers.

I have been waiting for my order for a month now I purchased my order through zippay and I am still paying and they kept saying that there's a tracking number but there is no updated info or anything do not order from them

I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Received a bottle of shampoo leaky + incorrect product. Want me to have 20% discount to keep it? I disagree, then asked me to book a courier with their contracted courier, who never pickups. Then asked me to post at at my own cost, and redeem the cost as their voucher to shop from them again in 6 months? Again, I refused. After that, they promised to contact their courier themselves, email after email, said they would follow up with the courier, now over 3 weeks, they started ignoring me. I am sure NZSALE don't believe there is a thing called LAW in NZ. Will try to use social media and organise as many purchasers as possible.

Ordered 5 items on 27 December (******* ref) - all are now overdue. One has tracking which says I picked up the item (which I did not). Tried to follow up with "customer service" - took over three days for someone to get back to me, and the response was "tracking says this was delivered"... disgusting. I've had previous orders come through okay but I won't be using the site again - except to demand a refund (don't expect them to do so, though, they're clearly not interested in their customers).

I received the wrong order and straight away messaged them, not a single reply to date after my third message. It was meant for a Christmas present, now looks like I'll have to spend more money buying something else instead.

Really bad service - I paid for a product upfront that I haven't received and they can't even do the right thing by amending their mistake, let alone replying to my messages.

I do like their products, however I'm concerned to make anymore orders if this is what happens.

I have been buying from NZ Sale for years and on the whole I'm pleased with what I get. However my last order was for a rose coloured knitted cardigan boho style, looked fab in the photo. After paying on 3 March and waiting it arrived on 8 April from China. Open packet to find a baby pink ugly thing that looked like granny had knitted it! It was nothing like the photo but a cheap rip off copy. I did not expect this from NZ Sale and complained - they immediately refunded my money and said no need to return which makes me think they have had lots of complaints, but they are still selling this brand on the website. (The Knits Shop)

Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.