Nuts.com

I have ordered from Nuts.com a few times over the years. I usually had to fight to make things right even though their policy is "We'll do whatever it takes to make it right.". This order was a special order for a 94 year old's birthday. As usual, Nuts.com was no disappointment in the handing out disappointment department.

They insisted on using a third rate discount shipping company that refuses to help track the order even after several contacts for assistance. Nut's.com also refuses to provide any assistance or status on the order and refuses to provide a refund for the missing order. I have written back and forth four times with them responding to wait 24-48 hours and the shipment might be delivered. Even after 7 days past from the promised delivery date and three days after the birthday party. I have now had to contact my bank and forced to file an affidavit of fraud against Nuts.com in an attempt to get my money refunded.

Save your self the money and hassle and look elsewhere for anything they might sell. You'll get it faster, cheaper and better quality and in time for what you needed it for.

Thanks for doing whatever it takes, to kick the can down the road.

Nice packages gummy's are good ty,! Beanuts and sunflower seeds not fresh they really old I guess we stuck with it we did order too much thought didn't expect the quality this bad! Very disappointed
Sal& Hannah from Indiana

They have interesting products but the chocolate isn't that great. Super fast shipping. Items are pricey and (for me) they didn't stand behind their product when it arrived broken and crumbled. Probably won't order again.

He purchased some off of eBay and they were much fresher and tasted better than from this company. I do not know how often these nuts are sold to get a fresh shipment each time but he said he will never buy from them again. I am sure if I contacted them they would offer a return label. They shipped super fast which seemed impossible to receive so fast but in the end you are buying a product and when it does not live up to expectations, one cannot leave raving reviews.

I did chet with the customer support and received a quick resolution and I am pleased with the service I received.

Shipping took more than a week longer than estimated and crackers were kind of bland with plain peas not wasabi. Probably my fault for not reading the ingredients carefully. I wanted spicy sweet and this wasn't all that! Also there were more sesame crisps than rice crackers.

I noticed a commercial one evening highlighting the goodies of Nuts.com and decided to give it a try. Approximately 6 months later, I average a biweekly order and also have items shipped to other family members across the US. With the exception of 1 time when my cashews were a bit stale (I did not return the nuts but made brittle with them... my children loved it!), the items have been fresh tasting. The staff are quick to respond to whatever I communicate with a "nutty" repartee! I will continue to use Nuts.com for my nuts and snacks!
Deborah L.

I had some some cherry fruit slices at a wedding and looked online for some- thought Nuts.com would be the best. They don't even remotely taste like cherry sooo disappointed and expensive too. They have a horrible plastic stale smell and no flavor at all.

I guess I have to take the blame for an order I did today assuming it would be here by Christmas. Unfortunately it won't be. I have received the information that it will be here on the 27th. I called customer service and after 17 minutes with no response I hung up. I have now unsubsidized from them and will do my nut orders and gift through Whitley's. Their products are exceptional!

We did order twice from them excellent product.
Also very easy to navigate the website.
The pistachio, sunflower seed and pumpkin seed and roasted almond was fresh and tasty. I love the packaging, puts a smile on our face, Thank you

We just opened up our first order from Nuts.com. What a great treat! Everything was so fresh! My husband loved the RED COINS, they weren't hard like the ones you buy elsewhere, but very soft. Loved that fresh cherry flavor! That was the same story with the BANANA SALT WATER TAFFY. It was soft and flavorful, so good!
The fudge... oh my goodness... I ordered the CRANBERRY WALNUT FUDGE. It was decadent and delicious and again, so fresh. Also chose a lb. of the CHOCOLATE WALNUT FUDGE... excellent!
All in all we were thrilled with every product! Already looking at my next order! Highly recommend Nuts.com!

I've been a repeat customer and recently received two 1 lb. bags of unsalted dry roasted peanuts with my order. The nuts had black spots on the surface. Some were covered with a grey substance. I emailed them them pictures of the spotted peanuts and how they did not meet my expectations. I requested a refund since the peanuts are inedible. The rep apologized and offered to give me store credit not the refund I requested. No thanks. I will no longer be ordering from them.

Great customer service.
I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.

I was looking for a specialty candy to send as a gift. Not only did they have it at a competitive price. But they could get it too me without it melting in less than two days! In August. In Georgia. For next to nothing in shipping. Amazing! Customer service is wonderful, the packaging is wonderful, and their product line is wonderful, lol. Highly recommend

I placed a relatively large order with nuts.com. Most of it was pretty good. A couple of bags of nuts I found to be stale! Now I find out through an email that I signed up for Auto delivery? I never signed up for auto delivery! How would I know what I'm going to finish the previous order! I will never ever ever ever use this company again! How dare you put your hand in my pockets! This speaks volumes to me! Nothing less than fraud stealing and misrepresentation! So looks like others have the same issue that I do! They bombard you so much with emails you block them. Then you don't see the auto ship. Then they want an arm and a leg for you to return it

Orfered nuts(go figure) and got sent some popcorn that was not edible. Two pieces and had to throw it away. Glad I didn't pay for it but still feel ripped off.

We'll celebrate,
With smiles and good cheer!
We have enough snacks-
To last the whole year!

But come to think-
Its 3 weeks away-
I'm gonna start my next order--
Today!

Thanks for making great products!
DEb

My order was delivered all melted 3ven though I paid extra for special packaging. 2 of the most expensive items I tried to salvage by putting in the refrigerator however it just made one huge glob and needed to be trashed. Don't buy anything that can melt from this company. I threw about $20 on the garbage. Lesson learned