Nuts.com

Received stale shelled peanuts with original order. Replaced with two separate shipments with the same outcome. I receive the same response every time. We can send another shipment or credit your account.
Nothing about the poor quality of the product. They seemingly don't care about quality or customer experience.

They sent the wrong item 4 times in a row. When I complained they complained about my complaining. The head of their customer service called me and told me that I should act with better decorum. I was upset when I wrote them the fourth time after I had been advised they would not make this mistake again. But I stayed within the lines of civility. * wrote to me like she was talking to a small child. I will never do business with them again and I strongly suggest you do not.

*Personal information redacted by admin

I do not wish to reorder the pound of large peanuts that I ordered on line. When I contacted Nuts.com to report the issue with burned nuts that I was shipped, they did give me a credit to purchase another pound of peanuts but, I would again need to pay the $9 shipping cost. Beware, their customer service is not good. They are not aware of what it takes to make things right with customers who did not receive outstanding products as advertised.
Ronald Amey, Arizona

If you want to order something from nuts.com please make sure you will receive the same product. I ordered the roasted fava beans, but received completely different product. Nuts.com told me: it's correct, just"a slight difference in appearance compared the the photo on the site." And can't write a review on their website.

We received a contaminated products which we became ill from. Contacted nut.com and they acted like idiots. Treated the whole affair like some grade school child -completely cavalier for a serious event that has two state Health Department investing the product. It was a chocolate mix from a company in PA contaminated with bacteria from which we go sick. Nut.com stated, CS, that they would get their food safety people involved -they have NO food safety people. Part of their problem is that they use bins and fill packages from the bins which result in really cramped, damaged, broken, squashed product - The product was tested and found to be contaminated. Since nut.com behaved like happy idiots we just will no longer order from them and await the state agency results. Go somewhere else to buy and be safe- your health is too important to be treated so lightly by Nut.com

Spent a fortune for a little box of nuts and they were the worst knots we've ever had. We nuts all the time and it's pretty easy to meet the standard of wholesome decent food but these are just total crap. We will never buy them again. Buyer beware!

I placed an order for some protein powder needed for a special diet plan, and they did very little to remedy the situation regarding a shipping issue that was there fault. Had been ordering for years. HAD..

I have been a customer of Nuts.com for a few years now and have ALWAYS found them accommodating when I had an issue. In the past I have received a full refund on an order because only one baking item arrived late; I commented once on grape fruit slices...although delicious in flavor, I said they were cut a bit thick for my taste. Another refund. And just recently, I reviewed two products I didn't care for and again...refund. I don't ask for a refund; I just review the product and they send me an email telling me they have credited my account. Frankly, I feel they pay attention to the comments and want to keep the customer satisfied. I will continue to use this family based company and recommended them to everyone.

Just like the title of my review says. This company has been around 100 years... yes 100 years and all of their products come in these bags with nasty black smudges on them. Looks like someone spilled oil on them or something. No other company has this issue and I have not seen it in 20 years of ordering products off the internet. Being around 100 years there is no excuse for this. The fact that this isn't something that they are concerned with makes me question the conditions of the warehouses where the packaging is being done. I ordered from nuts.com because it was cheap and now I see why.

I discovered Nuts.com in 2015 while living off-grid and 50 road-miles from the nearest grocery store. UPS delivered to my location. I have always enjoyed great service, great customer service, fantastic products with a wider selection that I could find in grocery stores. I have moved 4 times since 2015. Still using Nuts.com. Most of the time, the orders arrive before the date suggested in the order-on-its-way notification. Very happy to support them and be supported by them.

Received my order today, including allegedly light roasted Kenyan whole bean and Brazil
Nuts. The Kenyan is not light roasted, assuming it is Kenyan, but rather black
And oily. Delicate coffees like Kenyan and Tanzanian are ruined when
Over roasted. It tastes like crap and doesn't smell good either. I want a
Refund on the coffee. Tried it twice and got sick both times. They may have a disgruntled employee filling their orders. If they shipped what they advertised and what I
Ordered, I would have been a customer for life.

I have been a regular customer of Nuts.com for years but after last week's experience with their customer service, I will never order from them again. They act like they are the only online nut company and it is not true.
I made a order which included their special offer and to fit my travel schedule, I requested a shipping date which was 2 days later. However, when I received my order confirmation, the shipping date had been change to 5 days later. When I contacted their customer service requesting the shipment on the original date, they CANCELED my order and told me to reorder! When I tried to reorder their special offer was not available! When I contacted them again, they essentially said "their way or the highway"! I have since found a least expensive supplier of nuts that are just as good!

I order a LOT from Nuts.com. I want to warn people about the "Walnut Pieces" specifically. In the ingredients note that is contains SHELLS!

**May contain occasional shell fragment.** Packaged in the same facility as peanuts, tree nuts, soy, sesame, and milk products.

I would NOT recommend this product as I almost broke a tooth and there were NUMEROUS shells in just the first 1/2 cup in my bag! Dental work is VERY EXPENSIVE. You don't want to pay $9.99 for a bag of walnuts that could cost you $$$$ thousands of dollars in dental work! This needs to be posted in BOLD on the product subject line, not is the "ingredients" line where if blends in. I have not had any other product issues with Nuts.com but this needs to be addressed! I don't know ANYONE that would purchase nuts knowing they are opening themselves, family, friends up to major dental work for broken teeth due to shells in nuts. This just isn't cool, AT. ALL. :/

I have ordered several times from Nuts.com, and i am always very pleased. It always comes so quickly (last order in less than 24 hours) and the "nuts" and packaging is done with care. If everything is not perfect, people like Ali will make it perfect. We are nuts about Nuts.com

First of all, until I tried Nuts.com's products, I don't think I've really tasted and enjoyed nuts and dried fruits the way they are supposed to taste. I've always just bought grocery store brands, but recently I went organic vegan, and so I was looking for a better alternative to the usual stuff you find in your local store. I must say, your products are outstanding! The apricots! OMG! The figs! Whoa! The nuts! Taste! The depth of flavor and freshness of your products are just incredible. Thank you so much for proving a great product, awesome customer support, and super fast shipping. Definitely a customer for life. Thank you!

I have no idea of the quality of the candy because I never received my order - the candy was for decorating gingerbread houses and I had to do a mad dash for substitute candy hours before our party began. Customer service was totally unhelpful with trying to resolve this issue and it took 3 DAYS to make contact with them via phone, and they never responded to the 2 emails I sent. Their courier service, OnTrac, is horrendous. Their tracking system is a joke. My order was "stuck" at one of their facilities for 4 days - the facility was 20 mins from my house and I offered to pick up my order but they wouldn't allow it. I'll never ever order from Nuts.com again. The positive reviews on their website were most likely written by people who got something in return for writing the reviews. I tried to write this review on the website, but it wouldn't go thru. One of the worst online order experiences I've ever had. BEWARE!