The overall reputation of NoBroker is significantly tarnished by widespread customer dissatisfaction. Many reviews highlight severe issues with service delivery, including unfulfilled promises, ineffective communication, and a lack of responsive customer support. Customers frequently express frustration over being misled about the effectiveness of plans and the quality of service, often describing the company’s practices as deceptive. While some customers have had positive experiences, particularly in initial interactions, these are overshadowed by the prevalent sentiment of disappointment and distrust. The company needs to address these critical concerns to restore its reputation and improve customer loyalty.
This summary is generated by AI, based on text from customer reviews
Owner exp: Beware of Scam, I am an owner and had taken premium service for my flat in Bangalore. I am abroad and wanted them to manage the property. First, for the maintenance part: they suggested me nearly 1lakh of repair and suggestions. After removing unwanted things, I paid around 58 k. But as soon as the payment was done, I realised my mistake of choosing them. There were no regular update. They left the work in mid. And never completed. Rental service was only good untill finding tenant. After that I realised that the plan had many loopholes. For example they were forcing me to sign a tri party contract with tenant, which I assume is not valid legally. Then, the rent and advance was being transferred to nobroker. They were going to keep 1 month rent from advance. Over this they would deduct 8% from monthly rent. When asked to change as I was not ready to go for it, they could never prepare an agrywhich had same words throughout or had all correct statements. The when I asked to transfer the security before I sign agreement, they denied. I was supposed to sign a contract that I have received advance without actually receiving it. It was a nightmare dealing with them. I finally choose to find a tenant in my own. And yes, the 25k which you pay in the beginning to take the premium service is just the registration charges. You get nothing out of it. No refunds whatsoever.
Sushmitha Srinivas was the RM assigned. I lost 14 k in an attemptto find a tenant. They couldn'tfind and its a mioney back plan. Got cheated. They think they are smart by cheating us. But karma is so powerful and they will pay for every penny. Every action has a consequence and they can't escape. Pls be aware and don't use NO broker
Please dont go for any refund or paid services with no broker.in They are cheaters. They take take your mind ey abd dont respond to any of the calls or messages. Be aware.
Roja from No borker has helped me to sell my apartment with out any burden. Excellent service Roja and No broker
It was incredible that I was sold out my apartment on reasonable price. RM Roja was given excellent support until sold the apartment
This company is a complete scam, especially targeting NRI customers. They relentlessly spam you with calls until you give in and purchase one of their overpriced packages. In my case, I was pushed into buying the CPMS package for Rs 25,000. After making the payment, they completely vanished. It has been over three months, and I haven't received a single follow-up or service. I've called their customer service over 100 times, requested a refund multiple times — but all in vain. No action, no support, just scripted apologies and dead promises. Absolutely shameful and unethical behavior. I feel thoroughly cheated and misled. NRI customers, be warned — don't fall for their trap. You'll lose your money and get nothing in return.
Hafsa was my relationship manager. I got the house within a week in registering with nobroker. I would highly recommend Nobroker for their prompt service and assistance.
Consistent follow-up by the relationship manager is appreciable. Her co ordination skills were efficient and made the process a lot more easy.
Non-fulfillment of Packers & Movers Service by NoBroker
On 18 March, I booked NoBroker's Packers and Movers service to shift my goods on 29th March. I paid ₹1,000 in advance and the remaining ₹9,500 after the service confirmation. After the booking, NoBroker sent me messages to update the preferred date/timing and allocated me a 7:00 PM evening slot for 30th March, which we both accepted and confirmed.
I received a relocation confirmation email 24 hours before the scheduled time, which included vendor details:
Vendor Name: Amit Kumar Gupta
Role: Packers & Movers Partner
Contact: *******614
However, when I contacted the vendor, he told me that NoBroker had forced the booking on him, and he refused to shift my goods, stating he had no time.
I immediately contacted NoBroker customer support, but instead of resolving the issue, they kept asking me to wait until 9:00 PM, which is when their support ends. The next day, I followed up again, but the customer service team only responded with generic template messages and provided no solution.
After multiple attempts, I finally received a callback hours later. The agent told me to wait until the next month for shifting, which was completely unacceptable. I had pre-booked the service because it was the month-end, and I knew availability would be an issue. I even requested NoBroker to arrange any tempo service just to fulfill their commitment, but they refused.
I had already vacated the room (as new tenants were moving in the next morning). My goods were fully packed and kept at ground level, and I had nowhere to stay.
Due to their failure, I was forced to take these additional steps:
1. Paid ₹2,500 to a guard for 2 days to watch over my belongings.
2. Paid ₹5,000 to the landlord to store my goods temporarily in the basement.
3. After 2 days, in urgency I had to personally manage alternate movers(due to high demand on same day), which cost me ₹20,000 (i. E., ₹9,500 more than NoBroker's original quote).
Hi Deepak, we constantly provide our shifting services as per the scheduled timeline. In case of any concerns, our support team is always available to assist you with a prompt resolution. Kindly share your registered contact number along with your display name at service@nobroker. In so we can address your concern at the earliest.
Nice response from Rohit raj - coordinated well - expecting to finalize it soon
Scheduled well as per my convince
My moneyback plan was a fail, even though the relationship manager- Parvathi was great in picking out properties, I had to do everything on my own
Hi Shraddha, we want you to have the best possible experience with our subscription plans. Our dedicated Relationship Managers are here to assist you every step of the way in finding a property that perfectly matches your needs. Kindly provide us with your registered contact number along with your display name on service@nobroker. In so that we can address your concern asap.
I had taken the tenant super relax plan. My RM Suhel Khan and my field RM Tahir Asif were both very prompt and courteous. They helped me find a beautiful house satisfying all my requirements in extremely quick time. Really happy with both of them and the service they provided.
Hi Nimish, we are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
Suhrid banerjee helped me alot, helped me with scheduling meeting to finalising the house he helped me. Great support must recommend premium plan for immediate house hunt
Hi Sahil, we are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
Thank you for your extended support. My agent (Ruksar) responsiveness made the entire process smooth and stress-free.
Ayisha you Doing good job. You listen our thoughts and suggestions good home. Thanks for your support
Hi Prabhakaran, we are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
Am thoroughly impressed with the service provided my Ayisha. Her dedication made my entire process stress free. Quick response and friendly guidance.
Hi Karthiga, we are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
Syed my RM had done an excellent job in securing a right buyer for my property. We were able to close the deal in a weeks time with all negotiations done by nobroker
Hi Surya, we are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
Relationship manager Likitha v helped me with selecting the rent house. Its a hassle free experience
Liceya is an excellent relationship manager at NoBroker. Her proactive approach, clear communication, and attention to detail made the entire process smooth and stress-free. She goes above and beyond to ensure customer satisfaction. Highly recommend working with her!
I had a great experience with the Owner Super Relax subscription. The hardworking and professional team at NoBroker handled everything seamlessly, from listing my property to finding the right tenant. Their dedicated support and regular updates made the process stress-free. Within just a few weeks, I was able to secure a reliable tenant without any hassle. The team managed inquiries, scheduled visits, and ensured a smooth rental process. I highly recommend this service to anyone looking for a quick and efficient way to rent out their property!
Hi, There! We are absolutely delighted to hear about your experience. We constantly keep reinventing ourselves to provide a delightful experience to our customers. We look forward to serving you again.
I took a commercial money back plan (worth approx Rs. 7000) to find a property as per which if No Broker is not able to find the property, after 45 days if I am able to find a property, they will refund the money if I give the rent agreement. However, just after 12 days of buying the plan, the RM messaged me saying that due to limited availability of the required property, my plan is automatically getting changed to a Freedom plan (worth Rs.1000 only). I was totally surprised and when I called the customer care I was informed that the plan has been changed and if I want to take refund, I need to submit rent agreement. This was within 12 days of taking the plan when the 45 days period had not even elapsed. It's important to note that all the accesses that I had in the original plan and the changed new plan are also not accessible to me. So basically, after paying Rs. 7000, I didn't have access to any services of No Broker and my money was totally wasted. I have raised multiple complaints and the only solution that has been offered is that the refund can be granted only after submission of rent agreement.
This is a scam that NoBroker.com has been running while duping people of their money and hiring incompetent staff who don't know what the terms and conditions of the plans are.
I have used No Broker multiple times but with this, you've not only lost a customer but I will also spread the word with friends and family.
Hi Ankita, we aim to find the best available properties in your preferred locality that match your requirements. Rest assured, if you are eligible for a refund, we process it without delay. Please share your registered contact number with us at service@nobroker.in so we can address your concern as soon as possible.
Answer: MagicBricks.com Housing.com Facebook interest groups
Answer: Useless customer service as they just call to understand the issue and don't come up with a solution
NoBroker is a tech-driven real estate platform that offers services like zero brokerage property listings, home loans, legal assistance, packers & movers, and property management.
Hi Viji, we are committed to delivering an exceptional experience to our valued customers. Our dedicated team works diligently to ensure you receive the right tenant for your property within the shortest possible time, offering a seamless and hassle-free service throughout the process. To help us review your concern and assist you promptly, we kindly request you to share your registered contact number along with your display name by writing to us at service@nobroker.in. Rest assured, our team will look into this on priority and take the necessary action at the earliest.