New Garden Plants Reviews Summary
New Garden Plants has a rating of 2.6 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with New Garden Plants most frequently mention and customer service. New Garden Plants ranks 6th among Gardening Supplies sites.
Purchase plants at Garden center no respond to email no phone to contact no shipment of plants ordered plant cannot arrive after two weeks shipment FedEx retune shipment to company due to damage company has not respond too that many e mail send poor service at least no service at at all zero star is appropriate. I will continue to post negative reviews until garden center respond a send my order
I ordered 3 balloon flowers. They were puny any 1 was 1/2 dead. I contacted them and got no answer. I was at Home Dept garden department and found balloon flowers that were 100 times better and for less money. I bought them and replaced the crappy ones from new Garden. They were all dying anyway. Out $37.00. Never buy from these people.
This is possibly my fifth order from this company and each time I am so happy to get this order because each time I see the succulents, they are just flawless and none are ever damaged. I adore this company so much and will keep ordering from here for all my plants from now on.
"You're what makes us great" was the email sent to me on the Sunday when I placed an order
Monday morning, I find that what I had purchased was not what I was after so I canceled the order
Wednesday I get my refund and was short 10%, when I contacted the owner, Janet, what I'm told is that I have to pay for my change of mind
Really so this is how we make them great!?
I really suggest shopping elsewhere
I received earlier orders that were quick and healthy plants. I really wanted a butterfly bush and ordered 3 of them. I kept getting notifications that they were on the way but NOTHING came. They had been sitting in a warehouse for days. They finally arrived a week or so later and appeared to be dead. I notified Dave and he promptly sent me 3 healthy plants at no charge. I hope he was reimbursed by the shipping company. These plants seem to be thriving. I will definitely be using this company again. Thank you!
I've ordered plants 3 times this year. The plants were reasonably priced, shipped promptly, and in excellent condition on arrival. Going forward, this is the first place I will look to find plant(s).
Wrote wrote of very negative review cause I got no confirmation on my email nothing on my order history and as I sad the hone number is only a recorded line but I acted too soon cause this morning my plant arrived a little droopy but looks very healthy hoping it I
L perk up and the size a pretty descent will update
The plants were in excellent condition! At this time I do not see a charge for them. Thank You New Garden's
Peggy Bruckner
We ordered our coneflowers on Sunday, they were shipped the next day on Monday, and we received them 3 days later on Wednesday. That was fast! Not even superman can deliver them that fast. The plants arrived healthy in their own pots with labels. We also received a free dwarf butterfly bush. We're impressed. We'll definitely order plants from them again.
They were the best plants and the best packaging I have ever received online - 2 orders of rudbeckia and coreopsis
I ordered 28 plants from New Garden Plants in Hudsonville MI on the 8th of December and received the plants on the 15th of December. After spending a day on the web trying to find a vendor that would ship immediately and not wait til Spring, I was ecstatic. I received the plants today. NOT ONE PLANT WAS LABELED! I have 28 pots of plants and have no idea which is which. I tried to call and got a recording that tells me to send "Pete" an email. Which I did. I buy a lot of plants and am experienced in using dot-com companies for plants. I do not recommend anyone buy from this site. It is irresponsible to not mark the plants and not have a telephone number I can speak to a live human at. Shame on you New Garden Plants nursery and shame on you "Pete".
Added Comments: After unwrapping the first 11 plants, the rest had labels on them. So I was able to discern what 11 of those unidentified plants are. The 12th plant was a freebie. The label was stuck down in the pot. I'm still not happy with that kind of mistake. I'm not sure I'll use New Garden Plants again. I still have to get over my homicidal anger!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members