NetworkSolutionsReviews 3,167

I haven't yet received the product(s) I've purchased from this company, as we've just gotten stated. However, the customer service up to this point was awesome! Rachael P. Was super sweet and knowledgeable. She explained everything in great detail and answered all of my questions. Rachael seemed very in tune with my vision, and was extremely helpful on the creative end.
Cory, on the sales end of this experience, was also terrific! He was patient and explained the product with a great deal of detail.
I'm looking forward to a long (and hopefully profitable) relationship with this company.

The smooth talking salesmen suck you in at one price, then you end up paying a different price - all for a website that looks like it belongs in 1994. I just switched to SetMySite and had them build me a new site. Night and day. Web.com is SNAKE OIL. Don't fall for it. Look at all the reviews on other sites throughout the web before you fork over the credit card.

Spoke with Craig in Nova Scotia this morning re: cancellation of my website because I'm now retired and no longer wish or need to have an internet presence. Not only was he completely professional, he was friendly and helpful. (Of course he followed corporate "script" re: renewal for a discount, etc. which I imagine is obligatory, but not with a 'pushy/obnoxious' approach I've endured many times with reps from other businesses.). I've been with Register.com for over 10 years and have always had positive experiences with associates and I shall continue to recommend your company to friends and colleagues... Jerry MacLauchlin

I was with them for over 20 years but when Web.com bought them all the agreements they made were not honored. They flat out LIE. After over a year of lies I moved all my domains, however, to this date, over 15 days they have not completed the move, causing me and my businesses financial damage. I was told prior by associates that they would find a way to make any change miserable and disruptive. "They will make it long, claim mistakes, and you will have to file legal docs against them to get the move completed." To this point that statement appears to be true. DO NOT DO ANY BUSINESS WITH THEM OR WEB.COM. If you are looking for HONESTY & INTEGRITY, buy a dictionary.

Noticing that the company provides WordPress services, I called to purchase technical support for my WordPress website. As Network Solutions and its parent, Web.com provide hosting services for websites, I made it clear I was using another hosting company and was told that wasnt an issue. Rather than getting what I called about, I was led on a glossy internet marketing odyssey. It started with SEO, Search Engine Optimization, theoretically used to improve site rankings. Everyone wants their site to rank high in searches. I was told I would first be transferred to an SEO specialist followed by a WordPress technician who would solve my technical issues.

Cutting to the chase, this was sort of a Yellow Brick Road replete with brainless people aimlessly wandering around. The SEO was not Network Solutions SEO solution, but placing you on Facebook. Obviously anyone can deal directly with Facebook for those services. When I explained that I was looking for their personalized service, I was told that was a different SEO. This went on for about 45 minutes.

Ultimately I was transferred to their WordPress guru who explained they couldnt provide the service as I was already hosted by someone else and would have to sign a new hosting contract with them. Had all of this been explained up front I would have saved over an hour of wasted time and bait and switch tactics. As it turns out, this company has a history of serious legal problems for misleading customers in which the FTC presided over a settlement. A leopard never changes its spots.

The last few support calls to NS were much better than a few years ago, yet there still is a wide variance in the knowledge & customer service quality from one rep to the next. Hang up and call back if your rep seems to be leading you down a wrong path.

Register.com charged us for an extra year ONLY because they had delayed the transfer of a domain past the renewal date. After every one of 4 phone calls, they assured us that they would refund the $48.00 in fees for that extra year we didn't need.

Now more than 2 months later, they still haven't refunded the money that promised they would after every one of 4 phone calls to them. It's just the same old game of stall, stall, stall and see if they will go away. In the end, if I ever do get my money back, it'll have cost me way more than $48 in my time.

There are plenty of other inexpensive Registrars out there. I'm not here to promote them. I'm just warning you about these guys. They just want your money and they don't care if they give you anything in return.

About December of 2013 they decided that they didn't want to maintain their very first websites called first step websites so they just "dumped" them with no warning. They are gone. You never got a chance to try to save them, to upgrade them,... nothing. A lot of folks work was trashed and lost. That's not the kind of website that you want to trust to protect your data but I'm not yet sure that any other such website is any better.

Register.com seem to be a very big business operating out of the U.S. whilst they do appear to have lots of 'satisfied' customers they also have many who they have hacked off - I'm one of them! Do not sign up for any of their services without reviewing their criticism on a number of sites on the web including Sitejabber. I am having on-going problems with them taking unauthorised payments from my CC account. Even the CC company seem unable to stop them. Once they have your account details they will persistently take your money and you will not be able to prevent it.Be warned!

I was very excited because I found register.com and wanted to purchase a domain name. So I created an account and signed up for the $0.50 plan (just the domain name). Within two minutes of registering, if even, I received a call and immediately, they began trying to sign me up for a $150 plan. I told the person on the phone I was not interested over three times and the only thing it did was "lower the price, just for me." Next, I received an email saying my information was not protected but if I paid a monthly fee of $11.00 it could be! Needless to say, I called the company and requested for my account to be deleted and my information to be erased. I will not be going with them again nor would I recommend their website to even my enemy. It is nothing but a trap to lure you into unnecessary fees and advertisement.

CROOKED CROOKED CROOKED CROOKED CROOKED CROOKED CROOKED

Received email saying my CC on file was expired. Somehow (I don't know how) they found my new CC number & charged me over $100.
Trying to delete my CC from the account & delete it. The notice I got was: 'You can not delete this item because it is the payment method for services currently enrolled in our Saferenew program. Please change your saferenew settings or contact customer service for assistance.'

My hold time has been over 20 minutes.

How did they get my new CC number when I never posted it?

I trusted this company but it turned out to be disappointment. I thought register.com has been around for years and I registered my domain with them (more expensive!) over godaddy (cheaper) which I use for all other domains (which I think not so important). However, all my other domains with godaddy never have any issues but my main domain with register.com went down for over 3 days! They were unable to renew my domain name due to their system bug. I kept calling them and every time I had to explain everything ALL OVER AGAIN. Until one of their staffs HANG UP on me because I was tired of explaining again and again and said "Just check your records of what issues I am having!". I called again and asked for supervisor, she can't do anything either to renew my domain. Then this time my phone got disconnected and she (they) NEVER ring me back. I waited 12 hours for a call back but NEVER HAPPENED. I called again and somehow this guy fixed the issue and he didn't know why other guys couldn't help me. So I didn't call them back and I would be waiting for nothing and my site would still be down. So beware of this website register.com, WORST SUPPORT, WORST SYSTEM, and WORST CUSTOMER SERVICE.

Network Solutions is just one of a bunch of websites offering a speedy "who is" search to find out who is behind that domain name that you suspect might be a little dodgy.

Go to http://www.networksolutions.com/whois/index.jsp then copy in the domain name you are checking out. For me, as a quick check it is interesting to find out
A) how secretive the outfit is being – is the name registered to a bricks and mortar visible company?
B) When was it set up and how long has it been operating?
C) Who is the registrar? – In case you want to complain about an illegal operation.

Go to the registry data, then you find the address of the registrar 'who is' server. (e.g. For sitejabber.com you need to go to http://who.godaddy.com/whoischeck.aspx)

Go to that, run another search and you should get contact addresses / administrator details etc.

More experienced / better qualified internet sleuths might be able to add their guidance on how to drill down through the available information and what warnings to look for. All help gratefully received!

Network Solutions e-commerce store hard to manage - I'm not a programmer, but for a medical business I've set up I've been using Network Solutions' e-commerce package. It's not hard to use, but the interface is often frustrating (click on a link and lose all the data you just entered), and I've found it difficult to customize the product pages and much of the web store. However, I was able to integrate the Network Solutions shopping cart with Google Checkout and Google Analytics, which I found useful.

Overall, Network Solutions is not hard to use, but if you want a flexible e-commerce solution I would stay away from it (although I don't have a better recommendation right now).