NetworkSolutionsReviews 3,167

I contacted Register.com to put my original website back online that I paid thousands of dollars for, Not only did they not do that, they tried to" create " a new website for me ( what!?). They refused to give me my money back! The credit card company Capitol One, after sending them all the correspondence required to get a refund, refused to give me my money back also. Save your money! Find a REPUTABLE internet company and credit card company.

I've been with Register.com since I started my business in 2009 and this year will be my last year (2022). Over the years the email service has been a headache with Register.com network outages and it keeps getting worse. Now I have to subscribe for Technical Support Service just to fix an issue they Register.com caused. They have signed me up for services I didn't consent to and would not reimburse me. The last straw is there horrible customer service *******655 no one is ever available not they use to be and then they just hang up on you. All I can say is they just lost a customer of 13 years! And the sad thing is…… they won't loose any sleep over it.

For three weeks my website has been down due to a problem with the SSL certificate that they generated themselves and they still haven't given me a solution, they have the worst customer service and very poor quality of the technology they offer.

There are not enough characters in this field to express how I feel about this company. 1 start is too much for them. Run away, believe me, you'll regret it if you do business with them sooner or later.

Terrible service, pricy, on hold FOREVER with tech support. Register.com could care less about me, a customer who has been with them from the beginning.

I am the fool, clearly.

Goodbye register.com.

I cancelled the service and they AUTORENEWED me! They stole my money and wont give it back! Do not give these thieves your credit card. I have the emails for proof.

I've been with them about 20 years. What a mistake last year the turned on my dead website, put my new ssl certificate to that website. Then in June 2022 these brilliant people decided to start messing with my site. My website has not work for the past 3 months. Its my web site but I have no privilege's to enter and resolve issues within the database, My website gets 500 error messages constantly disallowing my site to be crawled my ranking went from the top ten to nothing. I tell them it down they say we will run the back up 2 weeks go by nothing then an email saying the back up are good only for a few days this place has become completely useless. A very long time ago I recommend people to use them at this point in time every one needs to run for the hills. Very quick to take money then no one knows what going on. I've been on hold for an average of 4 hours daily trying to resolve this they switch you from department to department hoping you'll hang up. With out calls to my phone I go under but with the scam they have going on they could care less as long as they can charge your card DO NOT USE THESE PEOPLE

BEWARE! There's no way to cancel your account through your online profile, or remove payment information. I tried to cancel through the chat online and confirm all my account info only to be told I had to call the loyalty team during call hours to stop payment for a service I don't use. Stay away at all costs! Wasted quite a bit of money due to this inconvenience. Great way to make money, terrible way to do business and build trust. Would never consider doing business with them again and warn everyone I know not to use them.

Our business email has been out 5 days. We called these sad excuse of a company and they said we were on an old email system and needed to upgrade. It would take 4 hours. We had to pay $180 more. They never told us about an upgrade. Now they said to wait another 4 hours. These people are business killers. How about they pay us for hurting business. I am going to look for another service as I see they are rated #70 and now I know why. Total garbage steer away. Now 7 days they are completely useless. This company is horrible do not use them you will be sorry.

To begin, I think rating of 1.3 is way too generous. Anything above 1 assumes presence of IQ or at least basic competency - that certainly doesn't exist along with customer service. On hold for hours, chat is staffed by people who have no clue how any of this stuff works.

They steal because they know no government agency will hold them accountable. Bait & switch. Beware fraud.

Register.com used to be amazing back in the day in the 90s. It was a mainstay. It was bought and ever since then *2005ish it is horrible. I am now pulling the plug on all services with them.

I had professional e-mail with them which I thought was great - $40 ish per year for any domain mailbox like a custom e-mail. With it I use desktop e-mail (i-mail) as I have many e-mails. The coll thing with register was that you could get e-mail even if your domain (which you must own( was registered with a different company - in my case squarespace. Here is the catch. They moved data to new servers and many people's mailboxes have disappeared and stopped working with no explanation. IN the online interface the mailbox is also gone, But you can; t re create it because it says there already is one, On june 2 all my e-mail with them stopped working, The worst part - after spending 10 hours with multiple customer service techs over 2 weeks, noone can fix it. Even worse - their support is unorganized and functions only on one basic level with no upscaling or expertise capability whatsoever.
- no tracking of tickets
- no notes even when they say they are putting down notes for the next tech
- no escalation of skilled techs.
- each tech starts from scratch and each one says somethign different!

I have not read my e-mail for one month,
They have offered me no refund for this month and no solutions.

In fact everytime i call (after being on hold for 30 minutes) I have to start from scratch. Once a tech said they needed to study the situation and i was holding for one hour - I was not able to talk with him - but I had to go. Today I spoke to someone who said they promised to figure it out and then put it in the notes. Teh next tech said tehre were no notes. I am at my whits end with important notices i have missed (grant I applied for etc that I am supposed ot hear form lost e-mails :(. I have used them for 10 years plus and another problem I had also was that they started adding random charges, like $18 every month for an SSl certificate. Then then also aggressively try to get your to renew services and send alarming messages to you with no detail. I own several domains and a few I wanted to retire so I set them to not renew. The messages though do not contain detail - they just say - service expiring and set for deletion tomorrow - click on this link. It's a real pain. Half the site is managed by AI text messages also. Use fatcow or - yeiks - google if you can - not these guys. I use squarespace for website and now am going with google workspace when they can set it up,

Later: I just called google tech support to get them to set up this mailbox and the text after I held only for 5 minutes. He said he was sending me an escalation form so that an advanced programmer can look at why they are also coming up with this error. It was like night and day (not that I am a google fan in fact I avoid it). In the end - use google if you need custom e-mail - DO NOT USE REGISTER.com - worst customer service ever (nice but NO SKILLS), I would compare it to verizon high speed internet in NYC in the 90's. I am lodging a BBB complaint against them.

As a web developer, I have worked with different Registrars for 25+ years now and Register.com is near the bottom of the list (along with Godaddy). Apparently there was an issue with a card and among their barrage of daily spam emails there might have been a notice about this. Regardless, we are now almost 30 hours in, after providing new credit card info, for them to restore our site. Spent hours on chat and the phone and they still cannot tell us when they may get around to restoring our email and web services. You keep getting bounced around from all these different departments but in the end, 30 hrs in we are still down. I should also note that the disputed charge was for a service we were not even using and they took it upon themselves to alter our DNS name servers. Just an amazingly bad company all around.

Absolute crooks. I was only interested in a one-time transaction of $1.95, but they helped themselves to recurring monthly charges of $13.19 on my credit card and there is no way to cancel through the account page. There seems to conveniently be an error message whenever this is attempted. I had to contact the fraud department of my credit card company to get them to stop.

I couldn't reset my password and kept getting 'service not available' messages. So, I reached out through the chat function and got a friendly Indian guy. He only had a very narrow script to follow, and after trying the same thing 5 different ways, he redirected me to the online portal to open up a ticket with Tier 2. The only problem was that I needed to have a working login ---which was way I opened the ticket in the first place.

So - I started all over with phone support. Spent another hour on the phone, tried the same 5 things over and over.The FINALLY created an escalation ticket (S-*******) and told me that someone would contact me 'SOON'

A week later, I called back in and the ticket was marked 'fixed' - with no notification to me. However, when I tried to access my account, it still didn't work. So, I ended back in Tier 1 support trying the same 5 things.

ARGH! Switching away ASAP

After being a customer for 24 years, I tried to transfer a domain name to another perosn. The web site advice USELESS, and the CHAT assistance marginally better.
These guys do NOT deserve your business and I will NEVER EVER USE THEM AGAIN!

Do not use network solutions, they will steal your money without your consent! This is the worst service I have ever used and the customer service is absolutely awful. They STOLE money from me and I will be involving my bank and the police of this fraudulent behaviour! I was charged a service after cancelling. I tried to contact online support and the person on the chat left both times without helping. I tried calling customer service, I had to wait 30 minutes and was disconnected twice. When I finally got through to someone the third time after waiting 30 minutes again, I then had to be directed to someone else who said someone made a mistake and did not cancel the services. They said they could not refund me (this was a day after my account was charged). They stole my money, did not refund me and took up over two hours of my work day. I am extremely upset, frustrated and angry with this company. I pray this company gets shut down so no one else has to have money taken from them!

As an owner of a digital agency we work with several website hosts. Network Solutions is definitely near the bottom. Their support is horrendous. You are ALWAYS on hold for 30 minutes. Then you get a glorified sales person they are trying to convert into tech support. There are many other hosts that do a much better job than Network Solutions. Keep shopping.

E mail has been a nightmare now advised I have to do another update on my end ( DNS records) I chatted with an agent who finally told me my e mail was down since I needed to do an update, what a way of finding out! Then advised I had to call on Monday to get someone to do the propagation of my e mail that could take up to 48 hours to do. Basically, e mail down for 4 days! E mail went down 3 weeks ago and they told me I needed to pay for more space which I did, the real problem is they have server issues so when I delete e mails when they're using one of the servers my e mails quit working. When my e mails were on one of the other servers I could delete e mails without issues. If there we 0 stars option that is what I would have clicked.