NetworkSolutionsReviews 3,077

I've been waiting for months for the tech team to transfer my domain from GoDaddy to Web.com. I've also opened up numerous tickets with the company all telling me that it'll only take a few days or they had to transfer the issue up to a different department just for me still to not have any answers or solution. I ended up having to purchase a 2nd domain to troubleshoot my own issue. This was extremely frustrating...

Beside that though, I think the web building software is sufficient in doing everything I needed done.

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

The helpful information and instructions provided made it easier to build my website.

I really loved everything and especially the domain expiration protection

I need to speak with an experienced representative to go over my active domains, WHOIS data, and more, such as creating a website. SK

You have taken hundreds of money from me with the
'Google Workspace Business Starter. I have even called to cancel and you continued to charge me. I had 2 different accounts that you charged me from. I feel cheated and as soon as I can, I will be moving my domain. I am requesting my money back or I will be contacting the Missouri Attorney General's Office, FCC, and the FTC.

I only hope those who read this can truly understand its an honest fact based review. I'm giving a sincere warning of "buyer-beware". It's highly probable to leave you with an emotional consequence of gut wrenching regret- an extremely frustrating and patience testing experience. Wish I could go back in time and chose a different path from the start. You need to really look at your options thouroughly.

WEB.COM will not issue a full refund even when they don't deliver as advertised or what you asked for. This is not clear until its too late, and though they will deliver a website, just know when they do and even before the first draft/proof review, it's considered "complete". Then, what you dont like or that you want changed including designer mistakes/typos, is considered a modification to the original final design that you had no previous review/input on.

I do not make a habit of leaving reviews of any kind, but this particular experience needs to be shared for the common good, and hopefully save you from the risk. The list of problems is huge therefore I cant list them all or in detail. But to summarize: a chaotic bureaucratic process of run-around, categorical dysfunction, carelessness and sloppy work, rude staffing, and multi country outsourcing; plan for no consistent assigned team/individuals. You will be given the impression of having a project manager, but they have little involvement and really only handle incomeing calls and transfer out calls, will leave you messages but really has little involvement or decision ability.

The only prompt and seamless part of this experience was the sales pitch and collection of my payment(s)

Even now, upon completion, when you Google my website it's nowhere to be found. I have family, friends and more embarrassing, clients laughing out of shock and pitty- it truly was a huge mistake and I regret going with WEB.COM. I fully intend to put forward my reviews everywhere I can, hopefully draw some attention as they need to be accountable, consumers should be aware.

My only option now is to accept my losses, try to find a more professional/reputable firm to pick up the pieces and salvage what they can - it will end costing twice as much. BUYER BEWARE.

I have had trouble getting security settings for my main site.

I dont have much experiance on computers and this site makes it easy to do what i need

I'm just getting started, so the rating will increase, as I get my feet wet.

Some hiccups so far. But I will keep working at it.

I have multiple account with domain.com and I notice the auto renew feature on one of my accounts was activated and my account was debited a renewal fee after I made sure to TURN THE AUTO RENEW FEATURE OFF. I just purchased another domain and switched the auto renew feature to OFF and it switched back automatically. I turned it off again and it's now showing that it's off. This seems to be a deceptive practice. If it's not, then explain.