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From the business
Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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The "subscriptions" are hard to understand exactly how much its going to cost so therefore I'm canceling everything and going to a site that is more transparent. Otherwise I like it
You charge way more than others, won't delist domains from the list transferred to other registrars, and continue trying to charge for them even though they aren't registered here. You refuse to close the account and claim you'll remove the payment option on the account but never do. Meanwhile, you keep trying to charge for domains you don't manage any longer. I have submitted this to the fraud department for my payment method.
I keep getting emails about changes without giving me time (like a month or so) to make the changes to accounts. I get double charges. I never had this experience when there was a switch to another company. Previous company switches gave me ample time to be aware of the switch.
Do not like the new change, can not find where i need to go easily and the system freezes or kicks me out very often now
Since web.com took over my previous provider they two SSL licenses, $145 mistake.
Messed up the SSL so my website no longer works.
Chat is terrible, wasted hours with them. Never solved basic problem.
Phone support was a great guy but he had to escalate problem and they screwed it up.
See for yourself how they have messed up my website after a month of dealing with them.
https://neuseweather.com/
My website now shows this
400 Bad Request
Openresty/1.25.3.1
I like the old layout and I hate completing surveys like this
Not easy to get to where i want to go in the website since the remodel
Several processes are designed to avoid leaving the service and It jus bothers all the time. It takes forever to recieved EPP codes for transfers, for example.
I have contacted assistance via chat many time to solve SSL and the issue that mt web site is still lable as "not Secure" this have never been solved and is affecting my business. Not happy with the services!
I have been waiting to have my business email restored for more than a month, and it was the changeover that caused the issue. I was told by chat that it would be resolved within 48 hours. That was early April. I want Dotster back.
Setting up wordpress on one of my domains completely crashed out of the new, and totally messed up new interface. Then, when the old interface intervened and allowed me to continue, it did not save my password even thought it indicated that it did. What a f-ing mess.
I have been a customer for a long time. I appreciate your evolution
This company has been horrible to deal with. They have my domain locked and are taking days to resolve the issue. Meanwhile my website was deleted and no longer active on the internet.
Absolutely terrible. I have had constant issues with this hosting service for well over a year and the main issues have yet to be resolved. I was forced into this business relationship and will be moving as soon as possible
Your 'chat' option doesn't function (using Firefox on Mac). Clicking on start chat opens a window that terminates as soon as I try to enter anything. Not at all impressed generally since your tchange of name etc.:-(
During the transition from Dotster to Web.com. I had to call customer service three times just to get help getting into my account very fustating.
Coming from Namezero to Web, prices have increased enormously. I believe a bought services I do not need, but your explanation is poor. Dotster or Web; I cannot easily find my way on your platforms,
Fortunately I do not need to be on your website as I only use the email option. Once it works, I am fine for 10 months. Payment is nerve breaking because my credit card is sometimes not accepted and I get alarming warnings from you. I had to open an account with Pay-Pall just for paments to you.
Can not access my email account! This won't happened at the old version which we used for over 13 years! But this new web is suck and even contacted IT department of the web still didn't solve the problem!
You have $#*!ed a good system that has been working for 20 years
All web.com actions are directed to stop getting out. Fake advices and problems to make leaving web.com difficult. And very expensive... what else?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members