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Launch your site with domains, website design, hosting, and online marketing with Network Solutions. We make bringing your site or eCommerce store to life easy? And fun!
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Navigating settings is a bit confusing.
Had an issue logging in to change a setting where it was asking for credentials that didn't match the main portal account
No customer service. Used to be a good site! Now the site is horrible!
Experience is not the same as 6 months ago. SSL service is taking way too long. Domain main paga is hard to navigate
I am having problems however over 10 plus years has been pleasurable
You system has been crappy lately. The chat menu does not go away when you reach out to them. My chat experience was horrible.
Creating emails is very cumbersome and that is a major tool for company use.
Upgrading services is not easy, and the live chat agents never seem to be able to answer my questions or help me achieve what I need to do.
The customer service is more mechanical than helpful. I was told to wait 24-48 hours for a fully paid service to be activated. Even after waiting nearly an additional 24 hours that service was still not available and I was told to wait an ADDITIONAL 24-48 hours. If rapid service and quality assistance is what you'd like domain.com is not the right choice.
Unauthorized charges led me to cancel my account. The charges are exorbitant.
Too much advertising for us... we're a reseller! Dotster WAS great... clean up your act or we'll move the rest of our domains!
domain.com doesn't recognize my user id so I'm unable to get it to my account to get my domain name compliant. I tried to chat with them, but they close the chat after just 3 seconds. I tried several times, but in 3 seconds the chat closes. I called their 800 number that I had to google to find and I get a message, "This call is not included." and click (they hang up). I can't text them,because I can't get into my account. This is by far the worst Customer Service experience ever. In the meantime my online business sits dormant, unable to generate money. I ought to be able to recover the money I'm losing because of them.
I can't send amails for more than a week now
I can't send amails for more than a week now
I can't send amails for more than a week now
I have been waiting for a month for a solution to the website builder service problem and they have not been able to solve it for me.
Every year it seems to be an issue with my ssi certificate. Always takes months to resolve.
So far so good. The new look of the platform is more user friendly but has more ads than before. Internal ads so that we can buy add ons. No need for that in my opinion. Thank you
Heavy to access, takes more time for loading, and for some reasons i cannot create new mailbox except forwarder
Need help, but the CHAT function will not work and there is no listed EMAIL or other contact method -- except for a phone number!
All of your new notifications and warnings and updates are very unfriendly. I miss just plain DOTSTER.
Since the change from Dotster.com to web.com I have been nothing but disappointed in the customer service with the exception of my assistance from Tim Chapman who was incredibly helpful. Aside from this though, I have dealt with nothing but horrible service, terribly long wait times on chat and incredibly difficult conversations with people that VERY obviously do not speak English as their primary language. At one point I was asking someone a question about a MySQL database and was referred to help about a SQL database. I thought the people on chat were supposed to be technically knowledgeable in the products that they support. Is this not the case? Either way, I pay money for a service every month and have been for years, so I expect that the people on chat support NEED to at least have knowledge about the products that they are supporting, like the web.com site and functionality. I am seriously considering changing my service and transferring my domains to a different host, which is very frustrating after so many years with no issues with Dotster.
The "subscriptions" are hard to understand exactly how much its going to cost so therefore I'm canceling everything and going to a site that is more transparent. Otherwise I like it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members