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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
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The system was well developer and it was also very easy to use.
Just before paying they asked for another 3% in top
Excellent experience like always! Love Mytrip I'll appreciated some discount when I use the app but everything is amazing
Service is good and usaly it's instant ticketing.
Just need pdf format otherwise it's ok.
Customer service told me I was getting a refund and I adjusted my plans accordingly. Received a call back saying that was not possible and am now down hundreds of dollars due to this employees incompetence
Tried several times to contact you but phone is cut of and chat bot is down! Awful service
A lot of choices, good deal, smooth booking, instant confirmation.
Easy, less expensive than others, reliable, i alwalys use this site!
Excellent experience with this one and I highly recommend this one as well!
Super quick and easy, only lost a star because they tried to sell me SO many add-ons, but I'm confident I got the best price anyway through their service so it was worth it. Will be using again
I wanted 2 x fast track tickets to get through Birmingham Airport and they came up for this service. I paid, their site crashed, I paid twice which they did refund, however unbeknownst to me I had signed up to a 3 monthly subscription for something I knew nothing about. I only found out when I returned from holiday and checked my bank. They told me that I have passed the 3 day trial and they can't or won't refund my money. They are complete scammers with offices based in Cyprus which now I have seen that I am not surprised. How are these so called businesses aloud to operate.
Good khgilyghkgkj.hl.kjk;jm/l,mkmlmk;mn./mnbjbnbnbm
Easy and flexible application.It took me a few minutes and got the tickets thank you the team😊
Purchased a flight through mytrip, cancelled it within 24 hours as plans changed. I then had to call the airline to cancel, and mytrip couldn't tell me the correct airline to call - it was a three-leg trip with four different airlines. I then called mytrip and they said I had to cancel with each airline, except I had confirmed that all parts were cancelled when I found the correct airline.
Update: after writing this review and contesting the charge with my credit card company did they say anything about actually giving me a refund, which they can't do because I initiated a charge back. I wouldn't have done that if they had actually been legitimate and refund my money to begin with.
I still do not recommend.
I use your service a lot, but one thing keeps happening:
I am located in Germany, but I use Skyscanner in EN, however when redirected from Skyscanner DE, the EN locale is not passed, and therefore I land on the German version of your website.
Then, my Chrome is autotranslating it, which is causing buggy behaviour.
If I could leave 0 stars, I would. I booked two airlines through MyTrip. Two days before my flight, I realized I was missing one letter from my name on my boarding pass. I called the first airline and explained my situation - they changed the name at no extra cost and in about two minutes. The second airline told me I needed to get the name changed with MyTrip since they booked the flight. When I called MyTrip they lied and said they needed at least five days to request the name change and since I was leaving in two days they couldn't help me. After arguing with them and the airline for over four hours, I had to book another flight with my correctly spelled name. They cost me several hundred dollars for a missing letter.
The prices are very good and booking the tickets was very easy,
Thank you very much.
It was very simple and easy to book my flight. The app is very convient for check in etc.
Fast and convenient
Loved the booking process
No complications
Price very compitatave - site/ appliction workimg very slowlly
1012-063-507 cant change some details like phone no or personal details
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members