From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
Great experience - first time using you. Don't force to write 50 chars in the future - this is stupid
Pissed off you raised the price before I paid. Bait and switch is what this is called.
Not happy that taxes were not included in the original quoted cost
I like mytrip! Easy to use, understandable and practical App
Easy and simple to do a booking thank you for this site I recommend
My booking was confirmed and then they later canceled my whole flight 20 minutes after due to SOME TECHNICAL ISSUES! Then HOW DID IT CONFIRMED if it was having technical issues! And now I have to wait 5 days for over $3K to be refunded. I have a funeral to attend for my grandma on August 7, prices will FOR SURE DOUBLE! NOW I AM GOING TO MISS IT BECAUSE OF THIS SHADY INCOHERENT WEBSITE!
The customer service representative is very polite however half hour after booking an economy flight. I realized I bought the wrong dates and they weren't able to change anything on my ticket at all or cancel for a refund
Fairly straight forward. Only dislike is that there were so many optional things to navigate through. May be a simple start asking if interested in options items or not may help whose who don't want anything to bypass additional selections.
Unfortunately this is an extremely bad and dishonest company. I paid for the flexible booking option and I have to advise that it is a HUGE CON. I needed to change my booking. Even though the fare for the new dates I requested was a little lower than what I paid originally (meaning I should pay nothing more than already paid) they advised me I needed to pay £150 more to change my booking. When I queried this and pointed out the fares on their own site were less than what I had originally paid, they told me it was due to 'dynamic pricing'. This is not a dynamic pricing issue it is a serious fraud issue. On top of that I had to contact them 4 times to get to this point with a total onhold time of 10 hours. I will be reporting them to trading standards if this is not amicably resolved in the next 5 working days. I tried to escalate to their customer services but they fobbed me off with nothing and took another week to reply telling met to use the online chat again. Please do yourself a favour and do not put yourself through the torture of booking with this company. I work in the travel trade and I have never experienced a company this bad in the 16 years I have worked in the trade. I have paperwork and screenshots to back up what I say.
Smooth booking, it went swiftly. Very good booking site after struggling to book through the airline.
Las demás plataformas prometian un precio y después de rellenar datos decían que ya no quedaba disponible esa tarifa. My trip cumplió y pude pagar con PayPal.
So far so good. It was easy to order tickets just hope we dont have any errors coming and going
Очень удобно и дешевле. Я первый раз выкупила у вас билет. Только мне не пришел маршрутная квитанция
Great! The service and everything! For sure! Good priced too
Easy to book with choices for everything if you want upgrades, they're listed and priced accordingly.
Straightforward, lots of flexible options and a nice interface.
ESPERO TODO SALGA BIEN FUE MUY RAPIDO REALIZARLO SIN EMBARGO ME DETUVO EN UN INSTANTE
I did not want to pay for cancelation. The system did not allow me to de select. Please give me the money back for the cancelation protection
I have not start my trip yet but so far is good. I will let you know after my trip. I hope it's good.
Way too many up sells, way too expensive. Not satisfied with the price for such a short flight…?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members