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MyPillowReviews 963

2.1
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MyPillow Reviews Summary

MyPillow has a rating of 2.1 stars from 963 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPillow most frequently mention customer service, neck pain and king size. MyPillow ranks 8th among Bedding sites.

service
390
value
456
shipping
385
returns
282
quality
448
Illinois
2 reviews
11 helpful votes
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I purchased a my pillow at special discount. They must save the rejects for "deals". It has done nothing for me. It's like sleeping on smashed pancakes. No support. No different than cheap ole pillows from Walmart. This pillow is a fraud. Don't use it so in the trash it went. I coulda bought 5 for price of that 1 piece of s***!

Date of experience: April 14, 2023
Florida
1 review
3 helpful votes
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Refund
April 13, 2023

Very disappointment in customer service. I returned my pillows and they confirmed it and still no refund

Date of experience: April 13, 2023
Colorado
1 review
14 helpful votes
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Will never order again
April 8, 2023

I have ordered shoes and bedding from My Pillow. Very disappointed every time. They have just 5 star reviews for their shoes. Try leaving any criticism and it will never be posted. They are charlatans as far as I am concerned. Even at sale price the products are overpriced with no returns possible.

Date of experience: April 8, 2023
Colorado
2 reviews
0 helpful votes
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My pillow 2.0
April 7, 2023

I originally left a review on my pillow 1.0 and gave it raving reviews. The 1.0 pillow has nothing on the 2.0 pillow. The 2.0 is a fantastic upgrade in every way. I travel with it at all times because I can't sleep with your average hotel type down pillows, feather, or other foam style pillows. Thank you Mike for making a pillow that keeps me with my neck issues and great sleep

Date of experience: April 6, 2023
Idaho
2 reviews
0 helpful votes
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Don't wash it
April 4, 2023

I love/hate my pillow. I washed it and it popped...put in dryer. Big mistake. Foam everywhere.help

Date of experience: April 4, 2023
Michigan
1 review
0 helpful votes
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Crap
March 31, 2023

I ordered a my pillow king x 2 about 8 years ago. I was talked into not the standard pillow. It was hard as a rock. I took some of the filling out. That didn't work. I threw it away. Waste of money. I left a review back then too.

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Bad customer service
March 31, 2023

I spent so much money on these pillows. I developed severe allergy from the foam they use. The customer service wanted me to pay shipping fees to return them. Horrible quality & money driven company. I would never recommend them. I threw the pillows in the trash & lost my money.

Date of experience: March 31, 2023
Wisconsin
1 review
1 helpful vote
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Zero Stars
March 29, 2023

My order for 1 pair of slippers and 1 queen pillow would've been just under $200 without a promo code. With the code it was still just over $100 which I thought was too much but I trusted the guarantee, Mike's word, etc. When the order arrived in a tiny box I thought they had only shipped the slippers, but no, the pillow was also in there. I ordered extra stuffing/ firm and I got a pillow that looked like it was for a kid that wasn't even half stuffed. If I bend it in half it has barely enough stuffing to put my head on it and this was supposed to be a pillow that costs over $140 originally, give me a fing break! The slippers, also massively overpriced, I could've got at a retail store for $20. I can't send them back as it's about $55 for shipping therefore what's the point?! When I washed and dried the pillow it perked up slightly, but as soon as you put any weight on it, it goes completely flat and my head is laying on my mattress. The box it came in would have similar support that this absolute garbage pillow has, zero support. I won't ever order another product from My Pillow. I feel scammed and am pissed off.

Date of experience: March 29, 2023
Florida
1 review
6 helpful votes
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I can no longer watch Fox News because your horrible commercials are on 2 minutes ever 15 minute with goofy Mike promoting a flea market of crap products Thank you for taking away one of my last pleasures so you can beat me to dead with your garbage. May God have mercy on you. Jerks!

Date of experience: March 28, 2023
Tennessee
1 review
6 helpful votes
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Cheap
March 29, 2023

The most uncomfortable pillow ever made even worst by those maddening commercials. Go to Costco they have great pillows

Date of experience: March 28, 2023
Florida
1 review
0 helpful votes
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Love alllll my my pillows
March 30, 2023

I love these pillows we have about 10 in our house. No they don't stand up beautifully when I make my bed but they are so freaking comfortable. And I also bought the travel size they nice thing is if it.has a little too much stuffing for someone I just opened the seam up and took some out to totally personalize

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Date of experience: March 28, 2023
Florida
2 reviews
0 helpful votes
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When she passed we took them all. We figured these might be nice pillows. Two were brand new and still rolled up as they are shipped. These pillows are garbage in my opinion. There are chunks of stuffing in one side while the rest of the pillow has zippo stuffing. If you turn it over it just moves and the rest has no support at all. This is the worst piece of garbage I have ever seen in a pillow. Would not buy this for $1.99. For someone to post a good rating on this means they might not have bought a really good pillow, at least as I see it. I hate these pillows, the garbage you buy in Walmart in my opinion is better than this. My wife and I have 4 bamboo pillows that we bought at a customer demo in Costco and man they blow these away, I mean it is not even close.

Date of experience: March 24, 2023
Ohio
3 reviews
2 helpful votes
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I am EXTREMELY disappointed in my purchase of these slippers. Size 6 would have definitely been too small, but the size 7 I received is too big. Even when I put on a pair of thick 'cozy' socks, these slippers slide off my heel which I know will cause a blister. In addition, I am 70 yrs. Old and because of the way they fit, they are potentially dangerous. Very, Very disappointed! I consider them 'defective' because of the poor sizing. I have worn size 7 since I was 16 yrs. Old. I thought 'Mike' was a Christian. SHAME on him for selling wrongly sized items and then dismissing his customers when there is an issue.

UPDATE: After approximately one year, they sent me to their collection company because I disputed the charges with my bank. I filed a complaint with the Attorney General's office, and they resolved the issue. I turn the channel asap now when I see his commercials on TV.

Date of experience: March 21, 2024
Indiana
1 review
0 helpful votes
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Slippers
March 21, 2023

I ordered slippers and they were to big, I asked for and exchange and they said sorry it was a close out sale, so my bad o. Not reading that but if you had any customer service at all they should exchange,they have them still in stock.Now I
am out $41.00.

Date of experience: March 21, 2023
Kentucky
1 review
2 helpful votes
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My Pillow slippers
March 21, 2023

I ordered a pair of slippers from My Pillow. When I ordered the slippers they advised me to order a half size smaller then I normally wear, which I did. When they arrived I could not get them on as they were too small. I contacted them and asked them to take them back and send larger size. They said all sales are final and they could not accept my request. I advised them I ordered a smaller size as they suggested and that is the reason they should make an exception and send me a larger size. They still refused.

I'd advise anyone to be very careful dealing with this company. I also had purchased two 2.0 and they were no better than similar pillows at much cheaper prices.

Date of experience: March 21, 2023
Colorado
3 reviews
3 helpful votes
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Terrible Customer Service
March 18, 2023

I have never been more disappointed in a company or customer service. I ordered a mattress and foundation from My Pillow. We received the foundation in defective condition. First of all, the parts were not contained and were all over the box and several were missing. Secondly, It did not fit together right, even after watching their video. We decided to rigged it so we could go ahead and use it since I didn't have a bed, having already sold mine. When we attempted to put the slats on, they were about 1 inch too wide for the foundation and 5 inches to short lengthwise (the slats were encased in material). I called their customer service and was asked to send pictures, which I did. They sent an email telling me I could donate the topper, which is not the problem. I called them and spent several minutes waiting, just to be told that they would send a new foundation out. We are in our 70's and live in a townhouse which has 3 floors and FedEx delivered to our garage. We had already carried the box up and were not interested in doing that again. We asked for a refund and they could come get the other one if they so desired. This was their solution: Feel free to donate it to a charity and get a receipt to send to them before sending a refund. I asked: Why would I take all that part, carry it down three floors, rent a truck and take it to a charity for their opportunity to deal with a defective platform foundation, which they will just have to dispose of? The answer: That is what Mike wants and they will take it. That is just ridiculous. My Pillow claims to have the best customer service on earth, yet they don't listen nor understand what the customer is needing when it was their fault the problem existed in the first place. We have given up and have held the foundation together the best we could with braces and our own screws (many were missing from them), cut the slats down to fit the bed and have placed the mattress. This truly is ridiculous and so uncaring by this company and I would NEVER recommend them to anyone, ever. These are the kind of people that make Christians look bad to the world. My Pillow, you should be ashamed of the way we have been treated.

Date of experience: March 18, 2023
Massachusetts
1 review
0 helpful votes
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Cheap
March 16, 2023

"MyPillow" is absolutely the cheapest piece of shyttt I ever saw in a pillow. You'll be better off ordering a pillow directly from China or any part of the world at that. Plus, the guy wouldn't look like someone's uncle that touched somebody. Tks & you're welcome.

Date of experience: March 16, 2023
Pennsylvania
1 review
0 helpful votes
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No way
March 14, 2023

I bought one when this was new. Nobody out of 8 of us wanted it. I Wish I had my $ back. Don't even know where it ended up? I believe in my dogs day bed.

Date of experience: March 14, 2023
Colorado
1 review
7 helpful votes
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Worst pillow ever
March 13, 2023

This pillow has no substance n gave me a neck pain first time I used it. Its garbage inside. My pillow 2.0. Is not worth it at any price! Don't get scammed like I did.

Date of experience: March 12, 2023
Pennsylvania
2 reviews
1 helpful vote
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Not worth it!
March 12, 2023

Not worth any price. Unsleepable! Just chunks of chopped up junk filling! DO NOT BUY waste of money!

Date of experience: March 12, 2023

About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...


mypillow.com
Founded in 2005
Chaska, MN, United States
+120